“Very disappointed. Asked to book an extra day (maybe 2) at the end of the week as it was free and would have allowed us to avoid Saturday travel. Computer wanted £400 for this. £100 /200 would have been proportionate. Agent seemed uninterested and couldnt help. Rang again and a different agent was much better and tried hard to help. But 'computer said no'. Sykes nul points. In the past John Bray has been happy to add extra if the cottage was free.
Not impressed this time. Previously been very happy with your service so this was disappointing.”
“Brilliant place to stay mark and Kathy very welcoming. Very clean and comfy gorgeous views and beautiful sunsets. Visited lots of different places and had chance to visit family in Leeds as we live in Bridlington. Super comfy beds and pillows. Really appreciated the fresh eggs milk buns etc. although mark and Kathy lived next door we didn't feel intruded on as have in previous properties. We definitely booking to go back next June.”
“Have booked several cottages with Sykes and have never been disappointed with the service. Always friendly and helpful with good advice.
There has never been any problems with the information they have provided.”
“This is the second cottage I have booked and Sykes are very professional. The process of booking is seem less and I know exactly what to do throughout my holiday.”
“A good on line platform that works well and was easy to use.
I wanted to extend my stay, which was showing available, but the system wouldn't amend.
Unfortunately, the company let itself down by starting a WhatsAp chat and not continuing it. And also not responding to emails. Communication is bad. I booked my extension with another company.
Summary. Good platform, poor customer service.”
“Have booked via Sykes Holiday Cottages several time. Easy to navigate,easy to find something that suits, and without the smoke and mirrors that some use”
“Booking was easy online. However trying to speak to someone afterwards was not. No one answered the online chat, just got passed from pillar to post. It was only when i rang the property owners line and kicked off that I actually got some help. I probably will not book through sykes again.”
“Amazing house in a beautiful village! Spot on for a group, had everything we needed for a great weekend.
Lovely big garden with views and a hot tub!
Would definitely go again.”
“Made a last minute booking one day. Whole balance charged to my credit card.
Next day just 2 days before my planned trip luckily checked my emails to find the booking had been cancelled.
Not even a phone call to tell me.
Disgusting how you can advertise a property as available one day and then say it's not the next.”
