“This is the second cottage I have booked and Sykes are very professional. The process of booking is seem less and I know exactly what to do throughout my holiday.”
“A good on line platform that works well and was easy to use.
I wanted to extend my stay, which was showing available, but the system wouldn't amend.
Unfortunately, the company let itself down by starting a WhatsAp chat and not continuing it. And also not responding to emails. Communication is bad. I booked my extension with another company.
Summary. Good platform, poor customer service.”
“Have booked via Sykes Holiday Cottages several time. Easy to navigate,easy to find something that suits, and without the smoke and mirrors that some use”
“Booking was easy online. However trying to speak to someone afterwards was not. No one answered the online chat, just got passed from pillar to post. It was only when i rang the property owners line and kicked off that I actually got some help. I probably will not book through sykes again.”
“Amazing house in a beautiful village! Spot on for a group, had everything we needed for a great weekend.
Lovely big garden with views and a hot tub!
Would definitely go again.”
“Made a last minute booking one day. Whole balance charged to my credit card.
Next day just 2 days before my planned trip luckily checked my emails to find the booking had been cancelled.
Not even a phone call to tell me.
Disgusting how you can advertise a property as available one day and then say it's not the next.”
“I tried several times to book.online but system would not take my booking. I had to telephone to book snd operator said many people had issue eith online booking that day.”
“I have had many good times in different parts of the country. Sykes has been my choice when looking for large cottges and we have stayed in great homes over the years.”
“Booked through PayPal.
At the end of booking i screenshotted the booking ref.
After not receiving confirmation email i added the booking ref to my booking platform. A error message said that there was an problem with the code.
I rang Sykes customer services and the man on the phone was less that helpful.
He kept repeating that the code was wrong and that he didn't know what i wanted him to do.
He gave me an email address to contact, however after reading online that replies take a long time i opened a dispute with PayPal.
This was success and I received a new booking ref. However, Sykes said they were sending this to finance department to investigate. I have since heard nothing, no apology or explanation. As anyone can imagine spening money on a holiday and having to deal with this is very stressful.
This is the first time ever using Sykes and now I am incredibly weary. I also need to pay the second part of the holiday and very concerned how this will go.”
