SWR Balustrade Reviews

Name: SWR Balustrade
Address: Units 2-4 Eastman Way, Hemel Hempstead, Hertfordshire
Rating: 4.74

4.7 Rating 175 Reviews

93 %

of reviewers recommend SWR Balustrade

Company Reviews

Metrics

Info

4.7

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About SWR Balustrade:

We supply and install stainless steel balustrade, handrail systems, and glass channel systems to both domestic and commercial customers throughout the UK.

Our aim is to provide premium quality, safe and reliable systems or components. We are committed to providing the highest level of customer service, our dedicated team are on hand to guide you through the entire process with the mission of making your balustrade purchase easy and exceeding your expectations.

Designing and installing your balustrade system is easier than you may think. Simply send us your sketches, photographs or technical drawings and we will help turn your vision into a reality.

Visit Website

Phone:

01442 210751

Email:

sales@swr-balustrade.co.uk

Location:

Units 2-4 Eastman Way,
Hemel Hempstead
Hertfordshire
HP2 7DU

Write Your review

Tell us how SWR Balustrade made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GOOD PRODUCT, QUICK DELIVERY. THANKS”

Helpful Report

Posted 3 years ago

Thank you! Kind Regards, SWR Team

Posted 3 years ago

“Excellent well engineered product”

Helpful Report

Posted 3 years ago

Thank you for the review! Kind Regards, Alex

Posted 3 years ago

“Excellent service excellent advice”

Helpful Report

Posted 3 years ago

Thanks for leaving a review. Kind Regards, Alex

Posted 3 years ago

“We have had a great experience with SWR. A first class product fitted by a professional and very helpful fitter. Even when we had a slight hiccup, the team at SWR were understanding and put it right quickly. Great customer service and recommended.”

Helpful Report

Posted 3 years ago

“A quick and efficient supply of goods.”

Helpful Report

Posted 3 years ago

“I ordered glass and glass adapters for my staircase. SWR helped me all the way through the specification and were very patient with my design changes. Genrally a great service.”

Helpful Report

Posted 3 years ago

“Good customer service Very competitive on price Excellent quality products Staff well trained and knowledgeable Fitters excellent, tidy, accurate, cared about their work. Couldn’t fault them A great experience with SWR”

Helpful Report

Posted 3 years ago

Hi Phyl, Thanks for leaving a review. We're delighted that you are so happy with our service. Kind Regards, Balustrade Team

Posted 3 years ago

“Excellent quality product”

Helpful Report

Posted 3 years ago

Thanks for leaving a review! Kind Regards, SWR Team

Posted 3 years ago

“Excellent service from Verrell”

Helpful Report

Posted 3 years ago

Thank you :) Kind Regards, Balustrade Team

Posted 3 years ago

“After moving into our new home, which was very stressful we needed to do an extreme garden makeover which included new balustrades to be installed. Having no experience, and I mean absolutely none, of balustrade installation or design, we discovered this absolute gem of a company. Our point of contact was the amazing Leon his customer service, design abilities and downright helpfulness and professionalism was second to none, every company should take note of his practices and use them for training their staff on how to communicate with people, and of course the guys that fitted it Rich and Lewis, fabulous. So all I can say if Carlsberg made a Balustrade Company they would be it!! Thank you SWR Balustrades for everything 😊”

Helpful Report

Posted 3 years ago

Hi Shelley, Thanks for the fantastic review! We've passed your kind words on to Rich, Lewis and Leon :) Kind Regards, SWR Team

Posted 3 years ago

“Good price. Solidly built glass 316 spigots at £34 including delivery. Good delivery and well packaged.”

Helpful Report

Posted 4 years ago

Thanks for the great review! Kind Regards, SWR Team

Posted 3 years ago

“We have just built a new Terrace which is made even more special with the SWR Balustrade. We think it looks superb. From the very first communication with yourselves, the full breakdown of materials, revised quotes and right down to the packaging of the products. Your service has been faultless. I applaud you all especially Leon and Debbie. Already potential new customers are looking at our Balustrade including the installation team who are professional landscapers. I cannot recommend them highly enough. Job well done”

Helpful Report

Posted 4 years ago

“Ordered over the phone, very helpful and received everything I needed for my project. Very helpful and good delivery.”

Helpful Report

Posted 4 years ago

“Excellent service from Leon in sales Nothing was too much trouble for him and excellent response to all my requests John Elmes”

Helpful Report

Posted 4 years ago

“Excellent product and very good people to deal with. I’d recommend this company to everyone looking to have a quality product and service.”

Helpful Report

Posted 4 years ago

“From the moment of the first telephone conversation I felt that swr was going to help me succeed in producing a great design for my newly installed external stairs.I liked the usability of the website for all the components required and submitted my drawing design to John who explained to me how to make the correct measurements for the height of all my posts.Once the design was agreed a order was placed followed by a very prompt delivery. During the design process I made several calls for reassurance and Debbie and John made the time and nothing was too much trouble.The quality of the materials is exceptional and all though I was a bit apprehensive about fitting myself I followed the instructions on the website and everything went extremely well,the outcome was very satisfying. I would have no hesitation in recommending this company to anyone looking for a quality product backed by good customer support,thanks once again”

Helpful Report

Posted 4 years ago

Thank you for your kind words, I will pass your praise onto John and Debbie.

Posted 4 years ago

“I would just like to say a big thank you to Leon and his team for a great job that was done on our balustrade.it has finished our garden terrace of just right. We wouldn’t hesitate to recommend this company enough. Great service from start to finish.”

Helpful Report

Posted 4 years ago

“Great service from everyone I spoke to at SWR. I needed a bespoke balustrade for my ballcony (small but quite tricky) and the ease of their website and their personal assistance, help, and advice over the phone was invaluable. There was a discrepancy in the sizing of one piece which they replaced free of charge with no fuss. The finished product is of a very high standard and very competitive in price. I would happilly recomend SWR to all.”

Helpful Report

Posted 4 years ago

“Great products, competitive prices, and fast delivery”

Helpful Report

Posted 4 years ago

“Many thanks to SWR for their excellent service and help. The website is pretty easy to negotiate and ordering online is not too difficult. Delivery was very swift and arrived in a couple days after ordering. One item was missing in my order but a quick phone call to a lady receptionist and it was sorted without hesitation and the item arrived the following day. Modular stainless components are first class, well finished, and are made extremely well.Many thanks to SWR and would recommend. Mr Tomlinson. Yorkshire”

Helpful Report

Posted 4 years ago

SWR Balustrade is rated 4.7 based on 175 reviews