Sweetie Bouquets Limited Reviews

4.87 Rating 600 Reviews
97% of reviewers recommend Sweetie Bouquets Limited

About Sweetie Bouquets Limited: The UK's finest Luxury Sweet & Chocolate Bouquets. Perfect gifts for any occasion. FREE Personalisation, FAST & FREE UK Delivery. 100% Wow! Guaranteed.

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Phone:
03333 449 121

Location:
Archway Bungalow
Shoebury Avenue
Shoeburyness
Essex SS3 9BH

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
98%
on-time delivery
98%
accurate and undamaged orders
Customer Service
Telephone, Email
communication channels
Under an hour
queries resolved in
"Received my third order from Sweetie Bouquets today. Very easy to order online. Very competitively priced. Beautifully presented and packaged. All have been delivered correctly at stated addresses and at stated times. Definitely my go to company for this type of gift. All recipients have been thrilled."
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"Overall bouquet was great, and my girlfriend loved it. But the delivery was so poor, I was on holiday and wanted it to be a suprise, it’s a new housing estate which I understand it would be hard to find but the company have been delivering to her since she moved in, she’s had all her furniture delivered there, so that’s the only thing that let it down, as she then had to go out of her way to pick it up from the depot."
We are thrilled to hear your girlfriend loved her bouquet, but also sorry to learn our courier DPD Local had trouble finding your address. I agree that new housing estates can be a bit tricky for delivery drivers, especially if they are not the regular driver for the area.

As well as the option to collect from your local depot, DPD Pickup Shop or an alternative address (such as a friend, family member or work address), if ever there is an issue with delivery we are always happy to contact DPD on your behalf with further instructions to help the driver.

It is extremely important to us that all our deliveries are as smooth as possible and we always do everything we can at our end to ensure this happens.

Kindest regards,

Scott @ Sweetie Bouquets.
"Was very pleased with the service and they were happy to help with any queries I had x"
"I ordered the Caramac bouquet for my wife as she cannot eat chocolate. She was absolutely amazed at such a unique gift. The bouquet was perfect and delivered in the middle of the 3 day window. Great value for money - fantastic"
"Easy ordering process, goods as described, recipient very pleased when they arrived"
"Arrived on time .. Fantastic quality. Beautifully made... Made an amazing Mother’s Day present"
"Speedy delivery and such a lovely surprise for my dad something to buy someone who needs nothing perfect and different"
"Great boquet. Fantastic service. Would order from here again!!"
"Great Presentation. And delivery arrived early!"
"Absolutely love this! Got it as a mother’s day present and wasn’t disappointed, will definitely buy again x"
"Mother's Day today paid for Thursday or Friday as I knew my mum would in and they try Saturday left card so my mum has to go and collect very unsettling first time use you"
Hi Tina,

Thank you for your comment.

I'm sorry to learn your Mum was not in to receive her bouquet, but I can see from your tracking info that Royal Mail did attempt delivery on the Friday as we advised when you placed your order.

It is my guess that perhaps the calling card they left was not seen until the next day, which I agree would give the impression that they arrived a day later than expected. However your tracking information confirms this was not the case.

It is extremely important to us that all deliveries arrive on time every time and we do make every effort to ensure this happens. Unfortunately, whether or not a person is in to receive the item is regrettably out of ours or any couriers control.

I hope this helps clear up any confusion.

Kindest regards,

Scott @ Sweetie Bouquets
"Very easy to order on line and delivered on time with a message giving us an hour time slot, excellent service."
"Bouquet delivered today, a day early, the day before Mother’s Day, the day before I can get home, the day before I paid for and booked and received emails and texts confirming. It even arrived with a big sticker say ‘do not deliver until Sunday. Not good enough."
I'm sorry to learn your bouquet arrived a day early and for any disappointment this has caused.

I can assure you that we did everything our end to ensure it would arrive on Sunday as requested, including as you kindly mention selecting the correct delivery method and adding an additional label to our parcels, advising not to deliver until Sunday.

We only use the most reputable couriers to deliver our bouquets and it is with great regret that on this occasion DPD Local have ignored our instructions and delivered your bouquet early than expected.

We will be taking this up with them first thing Monday to find out why this has happened and reaffirm the importance of our parcels being delivered precisely when we request them too.

Unfortunately, incidents like these although thankfully rare are entirely out of control.

I hope the bouquet was still well received by the recipient, albeit a day early.

Please let me know if there is anything more I can do to help.

Kindest regards,

Scott @ Sweetie Bouquets.
"Didn’t really know what to expect when ordering but received my sweetie bouquet yesterday and is absolutely gorg! More than what I expected and so nicely put together. Such great value. Thank you!"
"Very fast delivery. Great gift thanks xxx"
"Delivered on time and the bouquet looked amazing, would highly recommend."
"Fantastic purchased as a Birthday Gift to surprise special someone and they loved it :-) highly recommend x"
"Great service, and delighted with the bouquet."
Sweetie Bouquets Limited is rated 4.87 based on 600 reviews

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Alice, Customer Support