Sweetie Bouquets Limited Reviews

Name: Sweetie Bouquets Limited
Address: 3 Kelvin Road, Manor Trading Estate,, Benfleet
Rating: 4.91

4.9 Rating 5,475 Reviews

98 %

of reviewers recommend Sweetie Bouquets Limited

4.9

Based on 5,475 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Sweetie Bouquets Limited:

The UK's finest Luxury Sweet & Chocolate Bouquets. Perfect gifts for any occasion. FREE Personalisation, FAST & FREE UK Delivery. 100% Wow! Guaranteed.

Visit Website

Phone:

03333 449 121

Location:

3 Kelvin Road, Manor Trading Estate,
Benfleet
SS7 4QB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never got my free box of sweet then you buy to you get a small box free I am always buying on this page”

Helpful Report

I can see we have sent 2x Free Treatboxes out to you with your previous bouquet orders, under our “Buy Any 2x Bouquets & Get A Free Treatbox” Offer. I can also see you didn’t include any bouquets with your last, which unfortunately means your order didn’t qualify for the offer this time. All orders of two or more bouquets will automatically include the free gift in the cart at checkout. I hope this helps, but please get in touch if we can help with anything else.

“It's a nice idea let down by poor delivery”

Helpful Report

“Not as good as I expected , for the price paid it wasn’t as big and as nice as I thought especially for 50% extra free”

Helpful Report

“love it apart from i got an xl and it definitely isn’t extra large it was very small i expected a lot more !”

Helpful Report

We are delighted to hear you love your bouquet but also a little surprised that the size didn’t meet your expectation, given that you personally chose every item including the quantities yourself. We hope our customers expectation is to receive exactly what was chosen and I can only apologise if anything on our website gave the impression you would receive more than your choice of items.

“Really disappointed, the sweet tree is that squashed into the box that all packaging and bows were that flat its ruined , I cant give that as a gift now , I suggest you use next size up box ,so upset”

Helpful Report

Thanks for taking the time to leave a review. We value all reviews and wherever possible use them to improve our products and service. We've used our tried and tested packaging and materials to safely send over 100,000 bouquets all over the world. The overwhelming feedback from our customers is that they arrive in perfect condition and exceed expectation, so I can only aplogise we did not meet your expectations on this occasion. The main cause of damage in transit is poor packaging that allows movement of the goods inside. For this reason our boxes are a perfectly snug fit for our bouquets and the other matierials we Once out of the box, simply straighten the cellophane gift-wrap and our Organza bows, will spring back to shape and the bouquet is ready to gift and enjoy. All of our customers benefit from a 100% satisfaciton guanrantee that incudes free returns and a full refund. Please get in touch you would like details of how to send your order back. Kindest regards, Scott @ Sweetie Bouquets

“Not worth the price at all. I could of got it all from the shop for less than £10 :( , probably paid for the packaging.”

Helpful Report

Thank you for your review and I’m very sorry you feel that your bouquet was not worth the money. A great deal more than just sweets goes into making our Sweetie Bouquets, including shipping, packaging and materials that make the bouquets look fantastic, and keeps them in perfect condition until received. In addition, the care and attention to detail when making our products ensuring they are of the highest quality also takes our amazing team valuable time, which of course does not come for free. There are also the general costs associated with running a business that allow us to offer our services in the first place, such as utility bills, marketing, website costs, transaction fees, insurances to name just a few. in addition to all of these costs, every business has to make a small profit to make it all worthwhile. Despite all of this we still managed to offer your bouquet at just £19.95, which we believe offers incredible value for money for such a unique and thoughtful personalised gift.

“I was expecting the chocolate bouquet to be already made up , didn’t realise that it was flat packed. The disappointment on my friends face when he received the chocolate bouquet. I wanted instant impact. Disgruntled customer”

Helpful Report

PLEASE NOTE: *** All of our products are fully assembled straight out of the box. *** We do not and have never sold flatpacked products. I can see the angle of the the tracking image provided by Royal Mail makes the box look very shallow, but I would encourage you to actually speak with the recipient who will be able to confirm the prodcut was fully assembled and gift-wrapped ready to enjoy.

“Delivery was very fast but in my pick a mix I didn’t have all the ones I selected”

Helpful Report

I regret a delay to a stock delivery prevented us from including 4 of the 22 sweet varieties you chose and I’m sorry for any disappointment this caused. It’s extremely important to us that all orders are delivered on time so to prevent a delay to your order, we compensated by including more of the other 18 sweet varieties you selected. We currently offer up to 30 choices per Pick n Mix Sweets Pouch, but due to high demand and/or stock delays, on rare occasions we may not be able to include every choice.

“For the price I paid I would of expected it to be much bigger with more chocolate bars in. I could have made it myself for cheaper”

Helpful Report

“Ordered a xl 50% more chocolate and unfortunately don't think I recieved 50% chocolate, also on my order said I would recieve a free sweet hamper which I never recieved”

Helpful Report

Thank you for your review. We take any reports of errors extremely seriously and I'm proud to confirm our workshop benefits from CCTV which allows us to watch all items being made and packed for quality purposes. Having watched your bouquet being made I can confirm you did receive the Extra Large bouquet with an extra 50% of items. (An extra 53% to be precise 😊). This is easily verified by the fact your bouquet has two of many of the chocolate bars inlcuded, whereas our regular bouquet only has one of each. With regards to our offer “BUY ANY 2 BOUQUETS & GET A FREE SWEETIE TREATBOX”, as you only purchased one bouquet I’m afraid you did not qualify for the offer this time. I can only apologise if any of the wording on our website was a cause for confusion.

“Definitely not value for money. Not a great selection of 'retro' sweets. I liked the idea but in reality I could have done better myself. Can't recommend this as the cost is too much for what you get.”

Helpful Report

“Really dissatisfied that I paid extra to pick the date of delivery and it was delivered a day late. It was a birthday present so not very happy at all. Had a refund for the delivery amount but no apology. Just an automated refund email. Bad customer service”

Helpful Report

Hi Michelle, I was sorry to learn your order arrived later than expected and also that you did not receive our reply apologising for the delay and advising we would be refunding your delivery fee. It's not only important to us that all orders arrive on time, but also that our communications are received by our customers too, so I'm grateful to you for making us aware of both issues and allowing us to investigate any potential gremlins in the system. Thankfully, it seems it was just a glitch and I'm grateful to you for taking my call earlier to help us get to the bottom of this and your kind understanding.

“I paid to receive the package on a particular day and it arrived two days later.”

Helpful Report

Thank you for your review and for bringing this to our attention. It's extremely important to us that all orders arrive on time and we always do everything we can at our end to ensure this happens. I can see a delay at Royal Mail's Chester Mail Centre prevented this from happening on this occasion, for which I can only apologise. I have of course refunded your delivery fee in full and I sincerely hope this delay does not prevent you from using our services in the future. Kindest regards, Scott @ Sweetie Bouquets.

“Overpriced, the sizing is small even tho it says large in the options,”

Helpful Report

“Couldnt get the sticks off the wrappers due to sellotape and lots of glue these were for my granddaughter and I had to snap the sticks when she wanted a chocolate bar”

Helpful Report

Thank you for taking the time to leave a review. As advised on our packaging we absolutely advise adult supervision for young children. Removing the sticks either by snapping them, unpealing the tape they are fixed to or simply removing the chocolate from their wrappers are all safe methods that ensure young children can also enjoy our Sweetie Bouquets. Our unique method of displaying the contents of our Sweetie Bouquets which uses a minimal quantity of a specialist Cool-Melt Adhesive, not only creates great looking gifts, but also ensures that our bouquets arrive anywhere in the world in perfect condition.

“Love the idea but Poor value for money, I expected the bouquet to be well presented & actually look like a gift. Disappointed doesn’t even come close.”

Helpful Report

Thank you for taking the time to leave a review and I’m sorry to learn you were not completely satisfied with your purchase. As we advise on our website our Sweetie Bouquets arrive in discreet plain protective packaging to ensure they arrive on time and in perfect condition anywhere in the UK with the contents kept secret until removed from the box. Once out of the box our bouquets are all beautifully cellophane gift wrapped with complimenting bow & ribbons and unmistakably 100% gift.

“Delivery time was amazing couldnt fault it. Unfortunately i am very disappointed with the products the chocolate had 3 weeks left in date and as a gift by the time id gifted it it would have 2 weeks left 😢 lovely packaging”

Helpful Report

As advised on our product pages, we will always send items with a minimum of 6 weeks Best Before Date. I can see your order has been in your care for two weeks which added to an End-of-August Best Before Date, is the 6 weeks minimum we advise. Unfortunately, we have no way of knowing the date the gift is intended for, unless you choose Pick-a-Day delivery, which would ensure at least 6 weeks Best Before Date, from your delivery date. In any case, all items you have received are still in date and therefore in perfect condition and I'm confident the vast majority of items in your bouquet will have significantly longer Best Before Dates. If you are at all unhappy with your order, our customers are welcome to return their unopened bouquets within 60 days via our a Free Returns Service for a full refund. Please let me know if I can help with anything else. Kindest regards, Scott @ Sweetie Bouquets

“The bouquet that I received was nothing like the photographs. I have emailed on the day that I received it (sat 31.7.2021) and haven't heard anything back.”

Helpful Report

“The bouquet itself is lovely but unfortunately it wasn’t what I had ordered. They didn’t receive the email sent via their site therefore the amendments weren’t made & unfortunately due to disabilities I cannot return & it wouldn’t be here in time for my sons birthday. Like I said it is lovely but not suitable & a wasted present”

Helpful Report

“I placed a order for 3 bouquets as Easter gifts I paid for specific day delivery and have only received 1 of them the other is supposed to be with parcel force but they have as yet not received it I am disabled and not able to get get out to replace them saying that the afternoon before Easter Sunday I would not have gotten any eggs anyway very disappointed and extremely upset”

Helpful Report

Hi Jayne, I’m extremely disappointed to learn one of your parcels has not arrived in time for Easter and sorry for any disappointment this has caused. It is extremely important to us that all orders arrive on time, whatever the occasion and I can confirm that your entire order was sent out on the same day to ensure a timely delivery. Unfortunately Parcel force are closed for Easter, but I will continue to monitor the status of your parcel and contact them the moment they are available, to find out what has gone wrong. We will of course refund your delivery fee in full in any case and urgently send replacements, if your missing items are in fact lost as your tracking suggests. Please let me know if I can help with anything else in the meantime. Kindest regards, Scott @ Sweetie Bouquets.

Sweetie Bouquets Limited is rated 4.9 based on 5,475 reviews