SureSafe Alarms Reviews

Name: SureSafe Alarms
Address: Bora Health LimitedAnfield Business Centre58 Breckfield Road South, Liverpool
Rating: 4.77

4.8 Rating 228 Reviews

97 %

of reviewers recommend SureSafe Alarms

Company Reviews

Metrics

4.8

Based on 228 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is fine It of course does what it says that it will . The defect in the service is sending these stupid badly designed surveys . All I did was renew my annual text service and you send me this hassle. Please send no more surveys”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review, we are very happy to hear that your product performs as you expect it to. I am sorry to hear that you are upset to have received an email asking for feedback. We strive to offer the best products and service that we can, and as a result we ask our customers how we are doing and if there is anything that we can do better in future. We will make sure we no longer send you any such emails again in future. Kind regards, The SureSafe Alarms Team.

Posted 2 years ago

“It proved a bit fiddly to negotiate the whole website when all I wanted was to renew my annual rental. I and may be others, use the SureSafe device for emergency occasions only. Thus it is only switched on if out of the flat. The call allowance has hardly been used at all. Could there be a different tariff for that style of user?”

Helpful Report

Posted 2 years ago

Thanks for your feedback, we have shared this with our product team to see how we can do better next time!

Posted 2 years ago

“Not very happy with the initial contact, but I got it resolved as I had a copy of my original invoice, and copied that to SureSafe”

Helpful Report

Posted 2 years ago

Hi Bill. We are sorry to hear that you were not satisfied with your contact with us. I have reviewed your order details and can see that you placed an order for PAYG credit for your SureSafeGO Alarm. When purchasing credit you are asked to provide the telephone number of your alarm, so we can add the credit to it for you. You instead gave your own mobile phone number, which means we would not know where to add the credit. We received this order at 9am on a Saturday morning and we had emailed you within 15 minutes to ask you for the correct number. You were still unable to let us know the correct number so we searched ourselves for it, found it and added it. I am not sure what more we could have done for you in this instance, but I am glad that we still managed to resolve this for you. Kind regards, The SureSafe Alarms Team.

Posted 2 years ago

SureSafe Alarms is rated 4.8 based on 228 reviews