SureSafe Alarms Reviews

Name: SureSafe Alarms
Address: Bora Health LimitedAnfield Business Centre58 Breckfield Road South, Liverpool
Rating: 4.77

4.8 Rating 228 Reviews

97 %

of reviewers recommend SureSafe Alarms

Company Reviews

Metrics

4.8

Based on 228 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang on behalf of my relative to discuss products, was promised a call back which they did not. Unfortunately my relative suffered another incident at home and was admitted to hospital. As this was the case we purchased the product without speaking to customer service. Item Was dispatched and arrived within a few days, emails received following were timely but have not had a confirmation email from anyone to confirm all emergancy details are on the system and is ready to go. I have been underwhelmed by the customer service however, Its early days and i am hoping the communication is not a reflection on the lifeline response service side of things, Fingers crossed!”

Helpful Report

Posted 2 years ago

Hi. Thank you for taking the time to review your recent order. Providing the best quality customer service is always our goal so we are sorry that you do not feel you received it here. I have checked your order details and can see that we called you 3 times and left a message after your initial enquiry. The alarm also took a few days to be delivered because when you placed the order online you entered the wrong post code. Our shipping team spotted this error, which meant that they prevented the delivery potentially getting lost, but you did take a day or two to get back to us with the correct post code when we contacted you. When you sent in your user information we received it at 11:54am and had everything set up and on our system by 3:45pm the same day - so you were all set within a few hours. We hold our hands up that we made an error in not confirming with you that the alarm was ready to test, and we are very sorry for that. Our procedures require us to confirm this by email and this has been a teaching opportunity to the member of staff that failed to do so. Thank you for bringing this to our attention. We are very glad that we got everything resolved for you though. Kind regards, The SureSafe Alarms Team.

Posted 2 years ago

“My 99 year old mother has pendant but as most accidents happen at night is this so useful. She needs something to wear at night on her wrist?? She is not at all technical, who that age is, she doesn’t remember to charge it and finds it difficult to out in docking charger. Advice please?”

Helpful Report

Posted 4 years ago

SureSafe Alarms is rated 4.8 based on 228 reviews