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Supanet Reviews

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

4.4

Based on 623 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“getting my problem sorted as quickly as they can. only one problem is the waiting time when trying to talk to someone on the phone”

Posted 7 years ago

Thank you for contacting us today. Please accept our apologies on the wait times you encountered when contacting us via telephone, this is something we are working on to improve. In the meantime please don't hesitate to use our live chat service if we can ever be of help again in the future. Many thanks Supanet Customer Services

Posted 7 years ago

“they pretty much told me they couldnt help with my specific issue (ping spiking) but they helped out as much as they could/did whatever was in their power”

Posted 7 years ago

“The staff tried to help as much as he could”

Posted 7 years ago

“Good customer service very speedy response”

Posted 7 years ago

“Carl solved an email problem for me - he is a credit to Supanet, or supatel - what ever you are these days!”

(AD196) - Posted 7 years ago

Hello Bob Thank you for taking the time to leave this feedback, I'll be sure to pass your comments on to Carl, I'm sure he'll be thrilled that his help today was appreciated. Many thanks Supanet Customer Service

Posted 7 years ago

“answered my query”

(AS271) - Posted 7 years ago

Hello We're happy we could be of help today and your questions were answered quickly. Many thanks Supanet Customer Service

Posted 7 years ago

“Online fine hopeless by phone”

(AA420) - Posted 7 years ago

Hello Geoffrey Thank you for your review and your feedback. Please be assured that we are working at improving our telephone service during busy periods. You can always contact us quickly at www.supanet.com/livechat though. Many thanks Supanet Customer Service

Posted 7 years ago

“Very efficient service.”

(AS271) - Posted 7 years ago

Hello Thank you for your review and your feedback, we're glad you enjoyed the level of customer service we offered you today. Many thanks Supanet Customer Service

Posted 7 years ago

“Quick connection to live chat and helpful advice and service.”

(AD196) - Posted 7 years ago

Hello Thank you for contacting us today, we're happy we helped with your enquiry. If we can be of further assistance please don't hesitate to contact us again. Many thanks Supanet Customer Service

Posted 7 years ago

“Answered my query very fast and efficiently”

(AS271) - Posted 7 years ago

“Just did live chat with Dominic who was extremely helpful and courteous.”

(AD196) - Posted 7 years ago

Hi Annie Thank you for your review and your feedback, I'll be sure to pass these on to Dominic so he knows he did a good job helping with your enquiry. Many thanks Supanet Customer Service

Posted 7 years ago

“Fast response to my enquiry, a good result.”

(AD196) - Posted 7 years ago

Hello, Thank you for contacting us today and for your comments on the service our agent provided to you on live chat. Please don't hesitate to contact us again if we can be of any further assistance. Many thanks Supanet Customer Service

Posted 7 years ago

“Although the billing problem shouldn't really have arisen, the issue was sorted quickly.”

(AS271) - Posted 7 years ago

Thank you for leaving your review, please accept our sincere apologies that this error occurred. We're thankful for your understanding on this matter and happy this was quickly resolved to your satisfaction. Many thanks Supanet Customer Service

Posted 7 years ago

“Good prices & helpfull when you can get in contact.”

(AS271) - Posted 7 years ago

Thank you for your feedback, we're glad we could be of assistance today. If you ever need to contact us again please don't hesitate to use our live chat service for an instant response at www.supanet.com/livechat Many thanks Supanet Customer Services

Posted 7 years ago

“not good getting through by phone”

(AS271) - Posted 7 years ago

Thank you for your review, we are working on improving our wait times during busy periods, as you found out today contacting us via live chat is always the quickest way to contact us.

Posted 7 years ago

“I spoke to a sensible, helpful girl called Simone who has given me a price for fibre which I have taken.”

(AS271) - Posted 7 years ago

Hello Shelly Thank you for your kind review and your positive feedback about how helpful Simone was today. I'll make sure this is passed back to her. Thank you for contacting us today and for your new order!

Posted 7 years ago

“I am not impressed with the general level of service, but using the chat line and speaking to Simone was a really refreshing change, the level of help was excellent and queries/worries were answered in a very straight forward way”

(AS271) - Posted 7 years ago

Thank you for your review James, I'll be sure to feedback your comments to Simone to let her know your appreciated her help whilst on chat today. Please be assured that we are working on ways to improve our response time during busy periods. You can always contact us via live chat if you need at www.supanet.com/livechat

Posted 7 years ago

“I feel £17.99 I was paying monthly for your connection, was very excessive for ADSL2, I had a BT offer to do it at £4.50 for 12 months, but you have come up once I was about to abandon Supanet of an offer of £3.99 a month for 100gb download max, which I have accepted - it is a shame a customer has to sign elsewhere, for you to find you value them - but that's life I guess. So I think I am still (just) your longest surviving customer......”

(AD196) - Posted 7 years ago

Hi Bob, thank you for taking the time to leave us a review and for being such a longstanding customer! We'll always try to look after our favourite customers whenever we can, we're really pleased you've chosen to stay with us, hopefully for many more years too!

Posted 7 years ago

“The customer services lady on the chatline was very efficient and helpful. Unfortunately it seems that your customer services telephones are not answered as I had spent in excess of 2 hours over three attempts waiting for a response - hopeless and needs addressing urgently!!!”

(AD196) - Posted 7 years ago

Thank you for your review and feedback David, we have been experiencing higher than usual call volumes which has meant wait times have increased this morning. Please accept our apologies we are working on improving this, in the meantime live chat is still the fastest way to speak to an advisor at www.supanet.com/livechat

Posted 7 years ago

“Had an on line chat with Simone about leaving supanet-she was very helpful and in fact we negotiated a new contract which means I stay with supanet. She was very efficient”

(AS271) - Posted 7 years ago

Thank you for your feedback and review! I'll make sure to pass your comments on to Simone so she knows her help was appreciated today. Thank you for choosing to stay with Supanet also, it's very much appreciated.

Posted 7 years ago

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Supanet is rated 4.4 based on 623 reviews