Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,509 Reviews

99 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,509 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 17th April 2025

Stovesonline Ltd 5 star review on 2nd April 2025

Stovesonline Ltd 5 star review on 6th March 2025

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Stovesonline Ltd 5 star review on 14th February 2025

121

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Straightforward purchase, quick delivery and very helpful staff.”

Helpful Report

Great to hear, thanks Richard. :)

“Very well. Promptly posted item.”

Helpful Report

Hi Cilla, many thanks. Hope the install went well.

“Excellent service and very helpful staff. Stove arrived exactly when they said it would”

Helpful Report

Hi Anne - many thanks and really glad that delivery went smoothly. Hope you are enjoying your stove, sunny winter days mean nippy nights?!

“Extremely well. Provided what I wanted, when I wanted it, at a great price - real value for money. The service and assistance was just what I needed combined with a knowledgable and pleasant salesperson.”

Helpful Report

What nice comments, thanks Cameron, I'll share that around the team. Glad to be able to help and please don't hesitate to come back to us should you need anything else.

“Responded quickly and efficiently.”

Helpful Report

Thanks Adrian, we do try to be speedy. :) Sune

“Fantastic service. Friendly and helpful.”

Helpful Report

Nice, thanks Calum. :)

“Ordering was easy and delivery was on time. Lady on phone was polite, courteous and very helpful. The price was competitive.”

Helpful Report

Many thanks Andrew - great to hear that everything went smoothly and to plan.

“Great job, efficient, friendly and competitive.”

Helpful Report

Many thanks for taking the time to leave a review Caroline, that's definitely what we aim for, you've summed it up very well "Efficient, friendly, competitive". I might have to use that! :)

“very helpful and always the same people you speak to. I have also had useful advice from them about stoves and installations”

Helpful Report

Thanks Ewan. We try to make sure each customer deals with the same person here, it means we learn more about each other over time, and its a nice way to work too. Come back to us for advice/help anytime.

“Item arrived quickly so pleased”

Helpful Report

Great, glad to hear it. :)

“I have used Stovesonline on a number of occasions and have always had first class service and assistance. Highly recommend them”

Helpful Report

Thanks Ciaran, much appreciated. :)

“Excellent service. They really new their products and were able to provide the best price and quickest delivery time as well. Would definitely use again.”

Helpful Report

Many thanks Alastair - that's exactly what we aim for, glad to be of service.

“Perfect service. Stove was on sale as an ‘ex shiwroom’ model, but arrived in perfect condition. They were happy to hold the stove for me whilst I arranged for a fitter, and only took payment once this and a delivery date had been arranged. Great help and advice on the phone. Would be confident to recommend them and would certainly use them again.”

Stovesonline Ltd 5 star review on 26th March 2019

Helpful Report

Hi Andrew, glad we could help. Craig in the warehouse should take the credit for the unblemished state of our ex-showroom models - he is expert at making sure they are as good as new, or as near to it as possible. We are always here should you have any queries down the line. Thanks, Sune

“Delivered on time well Packed and secure”

Helpful Report

Thanks Peter. Will let the warehouse crew know - they try for zero damage.

“Contacted me back to make certain the parts ordered online were right for my Vermont Stove. I was kept informed that the order would not be complete until parts arrived from America. Excellent.”

Helpful Report

Hi Andy, thanks for your nice comments. I'll flag up with Juliet and Christine that we should put some more regular alerts on those Vermont orders as they can take ages to come in. It should be easy enough for us to give an update every week or two. Great suggestion.

“Very efficient, polite and helpful”

Helpful Report

“Really good advice and always happy to help. Love our stove!”

Helpful Report

Hi Sarah many thanks and happy you love your stove. I love mine too, sure beats sitting around a radiator!

“Very helpful. Good service. Thank you”

Helpful Report

Thanks David, nice to hear it.

“Basically, they had knowledge and experience and were flexible in delivery.”

Helpful Report

Thanks Albert, nice to hear. Sune :)

“Excellent service”

Helpful Report

Thanks Ali. :)

Stovesonline Ltd is rated 4.9 based on 1,509 reviews