Start Safety UK Reviews

Name: Start Safety UK
Address: Start Safety, Drury Lane, Worcester, Start Safety, Drury Lane, Worcester, Martin Hussingtree
Rating: 4.75

4.8 Rating 1,420 Reviews

94 %

of reviewers recommend Start Safety UK

4.8

Based on 1,420 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Start Safety UK:

We are a Midlands based traffic management distribution company who take pride in our friendly and flexible service.

Whether you are trade or a sole trader, we offer quick delivery, unmatched quality and low prices nationwide!

We offer the complete package, aiming to save you both time and money.

Visit Website

Phone:

01905 794875

Email:

sales@startsafety.uk

Location:

Start Safety, Drury Lane, Worcester,
Start Safety, Drury Lane, Worcester
Martin Hussingtree
WR3 8TD

Start Safety UK 5 star review on 21st March 2025

Damian Johnson

Start Safety UK 5 star review on 28th February 2025

Andrew Tetsill

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product received was not product ordered. Start Safety has been informed separately. Photo has been requested and sent. Resolution is awaited.”

Helpful Report

“We ordered some Thermoplastic Sheets, being in the business for 30 years we know from experience that this product can be brittle,But they were all extremely brittle and the top two “units” were shattered in pieces and we couldn’t use them. The other 5 were also damaged we had to trim 100mm off of them to make them something like usable. and we felt that they weren’t adhering to the tarmac surface very well, very disappointed with the products from this company. Did raise concern but the company very uninterested. will be sourcing other suppliers in the future.”

Helpful Report

Hi there, Thanks for your feedback. I have spoken with my colleague regarding this and had a look at the email correspondence. It looks like you had reported issues with the product after it was installed. Unfortunately, my colleague is correct in saying that we are unable to offer assistance regarding any goods that have arrived damaged if they have already been used. Any concerns with a product should be brought to our attention before using them. In the event that an item arrives damaged, we will refund the item or send a replacement. My colleague has also provided advice on the installation / possible reasons the product may not be adhering to the surface such as the temperature the product is heated to, the moisture in the ground, and the use of primer. While it is normal for thermoplastic to become brittle in colder weather, I am happy to raise this with the manufacturer to investigate further, if you wish. Kind regards, Byron Customer Support

“Excellent service”

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“Great service- thanks!”

Start Safety UK 5 star review on 25th January 2025

Helpful Report

“Prompt delivery of my Hill Brush quality yard broom. My only regret is that I ordered the shorter option broom handle. My advice to anyone purchasing a broom and handle in future would be to get the longest broom handle. Regards, John Waldek.”

Helpful Report

“Trench covers arrived very quickly and all items are top quality. Very happy with the order.”

Helpful Report

“Great piece of kit at a great price.”

Helpful Report

Hi Rachael, Thank you for your fantastic review! If you have a moment, we’d love it if you could share your experience on Google: https://g.page/r/CcXAdRbh70lqEB0/review Thanks again! Lucy Customer Support

“Great products and great service!”

Helpful Report

Hi there, Thank you for your amazing review! We're so pleased to hear that you like our products and service. If you have a moment, we'd love it if you could share your experience on Google: https://g.page/r/CcXAdRbh70lqEB0/review Thanks again! Byron Customer Support

“Order placed with ease, great prices and quick delivery - thankyou”

Helpful Report

Hi there, Thank you for your fantastic review! We're thrilled to hear that your order experience was smooth and that you received your items quickly. If you could take a moment, we would love it if you could share your experience on Google: https://g.page/r/CcXAdRbh70lqEB0/review Thanks Byron Customer Support

“The quality exactly what I ordered came before time”

Helpful Report

Hi Patrick, Thank you for your wonderful review! We're delighted to know that everything met your expectations. If you have a moment, we’d greatly appreciate it if you could share your experience on Google: https://g.page/r/CcXAdRbh70lqEB0/review Kind regards, Byron Customer Support

“Excellent service and good quaility goods”

Helpful Report

Hi, Thank you for your great review! We're happy to hear you have had a positive experience with us. If you could spare a moment, we'd greatly appreciate it if you could share your experience on Google: https://g.page/r/CcXAdRbh70lqEB0/review Kind regards, Byron Customer Support

“Ordered next day delivery never showed up and nobody would pick up the phone at delivery company so not happy need them for a job and now job is delayed”

Helpful Report

Dear Darren, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you experienced with your recent order. As soon as we were made aware of the issue, we took immediate action to resolve it and provided you with regular updates. In the unlikely event that you encounter issues with future orders please do contact us directly rather than the couriers; we will ensure that they are addressed promptly and efficiently. Kind regards, Lucy Customer Support

“I still Have Not received my order can you please update me ???”

Helpful Report

Good Morning, I apologise that you feel this has been a negative experience. This item is listed as call for availability on our website, however, on this occasion, the manufacturer did have stock. This item was sent directly from our manufacturer, delivery was attempted by DPD on 11/01 and 12/01, they claim to have left calling cards on both occasions. We did pass on the delivery instructions left by yourself, ourselves and our manufacturer hope that the 3rd party couriers follow these but on this occasion it looks as though they have not. I have just called and spoken with the manufacturer as unfortunately we are not made aware of any delivery issues until notified by them or yourself. They have confirmed that due to two failed deliveries the item is on the way back to them however they are going to get a replacement sent out to yourself and this should be received by the end of the week. Apologies. Many Thanks Lucy Davis Sales Executive.

“Great service, item arrived safetly and very quickly”

Helpful Report

Hi David, Thank you for your review! If you have a moment, we’d greatly appreciate it if you could share your experience on Google: https://g.page/r/CcXAdRbh70lqEB0/review Best wishes, Lucy Customer Support

“Need to be more clear with delivery times. expecting the consumer to add together a despatch time on one page and then the same length delivery time on another page is unsuitable. This is missleading. You need to provide a clearer single complete lead time. This has cost our business time and money.”

Start Safety UK 1 star review on 13th January 2025

Helpful Report

Thank you for your feedback regarding our delivery times. To clarify, many of our items are dispatched within 2-3 working days, as indicated on the product page. Once dispatched, the shipping time is determined by the shipping service you select at checkout. We apologise for any confusion this may have caused and appreciate your suggestion. We have shared your concerns with our website team. Best wishes, Lucy Customer Support

“Excellent overall with the Christmas rush and the website was clearly updated so expectations for delivery were clear.”

Helpful Report

Hi Dave, Thank you so much for your fantastic review! We're thrilled to hear that you found our website clear and that we met your expectations during the busy Christmas period. If you have a moment, we would love it if you could share your experience on Google: https://g.page/r/CcXAdRbh70lqEB0/review Best wishes, Lucy Customer Support

“Ordered 2 grit shovels. Arrived promptly. Good size and sturdy. Good price. Well pleased.”

Helpful Report

Hi there, Thank you so much for your excellent review! If you have a moment, we'd really appreciate it if you could share your experience on Google: https://g.page/r/CcXAdRbh70lqEB0/review Best wishes, Lucy Customer Support

“Good quality and reasonably priced item arrived on time.”

Helpful Report

Hi Tom, Thank you so much for your positive feedback! If you could take a moment to leave us a review on Google, we would greatly appreciate it: https://g.page/r/CcXAdRbh70lqEB0/review Best wishes, Lucy Customer Support

“Very easy purchase. Arrived on time and good prices. Will use again 100%”

Helpful Report

Hi Michael, Thank you for the wonderful review! We're delighted to hear that your purchase experience was easy and that everything arrived on time. Please can you leave us a google link via the following link, it would be much appreciated https://g.page/r/CcXAdRbh70lqEB0/review Best regards, Lucy Customer Support

“We haven’t received the product yet do you have a date for delivery thanks or a refund if not arriving shortly”

Helpful Report

Good Afternoon, I apologise that you feel this has not been a positive experience, the manufacturer and ourselves returned to work on 02/01 after the Christmas break, your order was placed on 21/12 when unfortunately no one was in the office to process this. As soon as your order was received it was picked up and sent to direct to the manufacturer as they dispatch direct from their warehouse, they processed the order on 03/01. As advertised on the website this item dispatches within 1-3 working days, you then selected a 2-3 working day delivery method, we are within the delivery time advertised, I have been informed that the goods will be with you no later than 09/01. Many Thanks Lucy Davis Sales Executive.

Start Safety UK is rated 4.8 based on 1,420 reviews