Start Safety UK Reviews

Name: Start Safety UK
Address: Start Safety, Drury Lane, Worcester, Start Safety, Drury Lane, Worcester, Martin Hussingtree
Rating: 4.75

4.8 Rating 1,491 Reviews

94 %

of reviewers recommend Start Safety UK

4.8

Based on 1,491 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Start Safety UK:

We are a Midlands based traffic management distribution company who take pride in our friendly and flexible service.

Whether you are trade or a sole trader, we offer quick delivery, unmatched quality and low prices nationwide!

We offer the complete package, aiming to save you both time and money.

Visit Website

Phone:

01905 794875

Email:

sales@startsafety.uk

Location:

Start Safety, Drury Lane, Worcester,
Start Safety, Drury Lane, Worcester
Martin Hussingtree
WR3 8TD

Start Safety UK 5 star review on 21st March 2025

Damian Johnson

Start Safety UK 5 star review on 28th February 2025

Andrew Tetsill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is easy to use. Have to wait and see how it fairs in the winter. Price of delivery is excessive compared to the price of the product make overall poor value for money.”

Helpful Report

Thank you for your feedback Steve. Thermoplastic rolls are heavy due to their material composition. To make things easier, we offer collection options for customers who prefer to pick up their orders directly. If you'd like to arrange a collection or need further assistance, feel free to reach out—we're happy to help!"

“Not clear that signs didn't come w stand (pictured w the stand!)”

Helpful Report

Hi Clare, Thanks for your review, the listing says this is for a sign face, and below this, it states this is for the face only and gives you the option between "Face Only" and "Include Frame & Clips". Kind regards, Byron Customer Support

“Ordering was made easy using your platform, how ever the product I ordered was not to the standard I was expecting, the cuffs are elasticated but very loose, other then that it fits well.”

Helpful Report

Dear James, Thank you for your feedback. We’re glad to hear that you found our ordering process easy to navigate. However, we are sorry to hear that the product did not meet your expectations. Your comments are valuable to us, and we would be happy to look further into this matter. Please feel free to reach out to us directly, and we will do our best to address your concerns. Thank you for bringing this to our attention. Best regards, Lucy Customer Support

“I paid for 7 rolls of the road markings 2 must have been okd stock as they crumbled when I attempted to use them on the road.”

Helpful Report

Dear John, Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you experienced with the thermoplastic rolls, and we understand how frustrating this situation must be. To assist you further, could you send us some photographs of the affected rolls (sales@startsafety.uk)? This will allow us to investigate the issue more thoroughly and work towards a resolution. We look forward to hearing from you soon Best regards Lucy Customer support

“Product was brilliant and exactly what I wanted same the delivery was hard work”

Helpful Report

Hi Paul, Thank you for your review! We're thrilled to hear that the product met your expectations. We apologise for the delivery challenges you experienced; please do let us know what the issue was. We will be happy to investigate and raise any concerns with the couriers we use. Best wishes, Lucy Customer Support

“Confusion about shipping conditions caused delays.”

Helpful Report

Hi Archie, Apologies for the delay in shipping. My colleague spoke to you on the website chat and this has since been resolved. A refund has been raised for the difference in Economy Shipping, to make up for the delay, and we requested the delivery for your preferred date. Kind regards, Byron Customer Support

“poor customer service and poor delivery method...received a pallet for a delivery that could have been brought in a box, driver even carried the pallet and lent it against the wall it was so light! now leaves me with the hassle of disposing of a pallet”

Helpful Report

Hi there, Thank you for taking the time to leave us a review, though I believe we spoke via email regarding this. These are dispatched via a pallet because the items you ordered can be extremely brittle, weight is not a factor. The use of a pallet minimizes the chance of the items breaking during transit and this is reflected in the cost of the delivery. We have sent a considerable amount of these to our customers and found this to be the safest way to transport them. In cases where they are sent in parcels, they tend to be mishandled by 3rd party couriers and damaged. If you wish to get rid of the pallet, recycling centers are happy to take it, alternatively, if you are unable to take this yourself, leave it outside or advertise it on social media for someone to come and collect it for free, I'm sure someone will take it off your hands in no time. Thanks! :) Byron Customer Support

“Barriers were due to be delivered on a Monday. Today is Wednesday and still not arrived.”

Helpful Report

Hi there, Following your review we have had a look into your order for you it looks like the incorrect postcode was provided during the online check out. We have amended the postcode for you. As this is a large item DX usually charge a reroute fee of £20.99 which in this case we have waived for you. Please be aware this order was placed on Thursday after the dispatch cut off time on a 2-3 working day delivery hence why this is yet to be delivered. I hope this has resolved your issue, if you have any other questions or need help with anything else please let us know. Many Thanks, Hollie

“The delivery slot need to be more specific. Still waiting for delivery to arrive.”

Helpful Report

Hi Colin, I have had a look into this for you and can see this was delivered shortly after this review. The order was placed on Thursday 14th after our despatch cut-off time and you had paid for a Royal Mail economy service, so the delivery has been made within its allotted time frame. If you ever need an update or ETA on your delivery, feel free to give us a call at 01905794875 or email us at sales@startsafety.uk, and we will do our best to help. Thanks Byron Customer Support

“Great helpful staff.”

Helpful Report

“Good quality product. However, I ordered on Sunday and paid for next working day. I didn’t receive my delivery until Wednesday. Packaging was also oversized and excessive.”

Helpful Report

“I ordered qty 12 Orange hard hats but Start Safety (SS) only had 3 in stock. SS did despatch those 3 very quickly as reqd and sent the remainder as a backorder. Overall the service was very good but I'd have prefered if all my requirement was in stock”

Helpful Report

“Relatively simple to order. Delivered in good time.”

Helpful Report

“Good product, timely recieved. However, it was damaged (two holes in the middle of the sign we were sent). I don't know if this was in transit, I suspect not, as it was well wrapped. The metal frame edges looked used. To us, it seemed like a left over from another job, rather than a product made for us, which is what we thought it was going to be. It performs its function, so we cannot be bothered with a return and all the associated hastle.”

Helpful Report

Hi Peter, we're sorry to hear your order came in a condition you are not happy with. I can assure you all of our products are new from the manufacturers and we would not send out second hand products unless stated otherwise, im sure this is a small error which we would be more than happy to rectify to make sure you get the product you wanted.

“I thought the delivery price was extortionat”

Helpful Report

“Delivery wasn't the fastest but item was as described and reasonable priced”

Helpful Report

“GOOD PRODUCT RANGE ON THEIR WEBSITE , BUT WAY OVERPRICED !!”

Helpful Report

“i had a problem with the item i ordered, they phoned me twice, but didnt resolve the problem, i am left with a product that is useless for my requirement”

Helpful Report

“I can’t give you an opinion as delivery was meant to be 2-3 days from last Tuesday but still not received”

Helpful Report

“Product description good. Had a problem editing my basket and was unable to delete an item even after clearing cache memory. Had to sign in on different browser and use secondary email to make the purchase. Customer service quick but communication about despatch could have been better. Overall ok experience with some minor problems. Postage the highest I came across for similar products and that was even before VAT was added so way overpriced and almost swayed me to another brand elsewhere with similar spec but they didn't have my size in stock.”

Helpful Report

Start Safety UK is rated 4.8 based on 1,491 reviews