Start Safety UK Reviews

Name: Start Safety UK
Address: Start Safety, Drury Lane, Worcester, Start Safety, Drury Lane, Worcester, Martin Hussingtree
Rating: 4.75

4.8 Rating 1,489 Reviews

94 %

of reviewers recommend Start Safety UK

4.8

Based on 1,489 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Start Safety UK:

We are a Midlands based traffic management distribution company who take pride in our friendly and flexible service.

Whether you are trade or a sole trader, we offer quick delivery, unmatched quality and low prices nationwide!

We offer the complete package, aiming to save you both time and money.

Visit Website

Phone:

01905 794875

Email:

sales@startsafety.uk

Location:

Start Safety, Drury Lane, Worcester,
Start Safety, Drury Lane, Worcester
Martin Hussingtree
WR3 8TD

Start Safety UK 5 star review on 21st March 2025

Damian Johnson

Start Safety UK 5 star review on 28th February 2025

Andrew Tetsill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“forgot my next day delviery order”

Helpful Report

Hi Maxime, Thank you for taking the time to leave your feedback. We’ve looked into the issue, and it turns out there was an unfortunate technical error on our end. We’re really sorry for any inconvenience this may have caused. To make up for it, we’ve refunded the shipping costs as a gesture of goodwill. If you have any questions or need further assistance, just let us know Warm regards, Lucy Customer Support

“Decent enough products but very poor delivery service. Sent notice of expected arrival , missed it, turne dup late during lunch hour & expected to get unloadd even tho they were late By the time we found a forklift driver, the truck had driven off Then asked for an extortionate redelivery charge Eventually arrange to collect it ourselves at less than half the cost Also no idea why it was sent out on a pallet as parcels would have been much easier & cheaper”

Helpful Report

Hi Alistair, Thanks for leaving a review. As mentioned in our email correspondence, an ETA is an estimated time of arrival, not a guarantee, and the driver had only turned up a few minutes past given given ETA and had then waited on site for the allotted 20 minutes before having to move on to other jobs. A standard delivery can be anytime between 0800 and 1700, and without paying for a timed delivery and providing specific instructions/restrictions, drivers won't be able to accommodate for people unable to accept delivery due to being on lunch. Regarding the use of a pallet for this delivery, this is due to the fragility and quantity of the items purchased. Kind regards, Byron Customer Support

“I ordered 2x stands and 2x ‘concealed entrance’ signs. The stands were delivered to the wrong address, luckily the property owner tracked me down. The signs were never delivered and I have had no update on progress.”

Helpful Report

Hi Ralph, Thank you for reaching out and sharing your concerns with us. I'm really sorry to hear about the trouble with your order—we always aim for a smooth delivery experience, and it looks like we missed the mark this time. From the tracking information, I can see that both parcels were delivered and signed for by Taylor—one on the 28th of May and the other on the 30th, due to a routing issue. I completely understand how frustrating it must be to have part of your order arrive at the wrong location and on different days. Please know that we take situations like this seriously, and I’ll be following up with our delivery partners to address the issue. If you have any further questions or need assistance, please don’t hesitate to get in touch with us at 01905 794875 or sales@startsafety.uk. Best wishes, Lucy Customer Support

“I’ve been waiting a week for delivery. Royal Mail pretending to have attempted delivery, twice. Instructions stating leave on mail box. No missed you red label. So I still await delivery. Moral? Change your means of delivery!”

Helpful Report

HI David, Thanks for getting in touch. Unfortunately, when it comes to most couriers, the quality of the service is entirely dependent on your local depot, and this is something we cannot foresee and have little control over I'm afraid. We offer a more premium delivery service with APC, at the checkout, which you can choose if you have any concerns with your local depot, though this does tend to be more expensive than the standard Royal Mail deliveries. Regardless, we are always more than happy to assist with any delivery issues where we can, and in this case, I will see if I can get in touch with Royal Mail to see what is happening with this parcel. As a precaution, please double-check the address on your order confirmation. Kind regards, Byron Customer Support

“We have not received our order”

Helpful Report

Hi Aaron, This order has since been returned to us after a failed delivery due to the driver not being able to locate the address. An email was sent to you asking you to provide further information such as a What3Words location but we have not heard back from you. As this has been returned to us, the outgoing carriage will need to be covered again to get this back out. Please refer to our email and respond there. Kind regards, Byron Customer Support

“Product received was not product ordered. Start Safety has been informed separately. Photo has been requested and sent. Resolution is awaited.”

Helpful Report

“We ordered some Thermoplastic Sheets, being in the business for 30 years we know from experience that this product can be brittle,But they were all extremely brittle and the top two “units” were shattered in pieces and we couldn’t use them. The other 5 were also damaged we had to trim 100mm off of them to make them something like usable. and we felt that they weren’t adhering to the tarmac surface very well, very disappointed with the products from this company. Did raise concern but the company very uninterested. will be sourcing other suppliers in the future.”

Helpful Report

Hi there, Thanks for your feedback. I have spoken with my colleague regarding this and had a look at the email correspondence. It looks like you had reported issues with the product after it was installed. Unfortunately, my colleague is correct in saying that we are unable to offer assistance regarding any goods that have arrived damaged if they have already been used. Any concerns with a product should be brought to our attention before using them. In the event that an item arrives damaged, we will refund the item or send a replacement. My colleague has also provided advice on the installation / possible reasons the product may not be adhering to the surface such as the temperature the product is heated to, the moisture in the ground, and the use of primer. While it is normal for thermoplastic to become brittle in colder weather, I am happy to raise this with the manufacturer to investigate further, if you wish. Kind regards, Byron Customer Support

“Ordered next day delivery never showed up and nobody would pick up the phone at delivery company so not happy need them for a job and now job is delayed”

Helpful Report

Dear Darren, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you experienced with your recent order. As soon as we were made aware of the issue, we took immediate action to resolve it and provided you with regular updates. In the unlikely event that you encounter issues with future orders please do contact us directly rather than the couriers; we will ensure that they are addressed promptly and efficiently. Kind regards, Lucy Customer Support

“I still Have Not received my order can you please update me ???”

Helpful Report

Good Morning, I apologise that you feel this has been a negative experience. This item is listed as call for availability on our website, however, on this occasion, the manufacturer did have stock. This item was sent directly from our manufacturer, delivery was attempted by DPD on 11/01 and 12/01, they claim to have left calling cards on both occasions. We did pass on the delivery instructions left by yourself, ourselves and our manufacturer hope that the 3rd party couriers follow these but on this occasion it looks as though they have not. I have just called and spoken with the manufacturer as unfortunately we are not made aware of any delivery issues until notified by them or yourself. They have confirmed that due to two failed deliveries the item is on the way back to them however they are going to get a replacement sent out to yourself and this should be received by the end of the week. Apologies. Many Thanks Lucy Davis Sales Executive.

“Need to be more clear with delivery times. expecting the consumer to add together a despatch time on one page and then the same length delivery time on another page is unsuitable. This is missleading. You need to provide a clearer single complete lead time. This has cost our business time and money.”

Start Safety UK 1 star review on 13th January 2025

Helpful Report

Thank you for your feedback regarding our delivery times. To clarify, many of our items are dispatched within 2-3 working days, as indicated on the product page. Once dispatched, the shipping time is determined by the shipping service you select at checkout. We apologise for any confusion this may have caused and appreciate your suggestion. We have shared your concerns with our website team. Best wishes, Lucy Customer Support

“We haven’t received the product yet do you have a date for delivery thanks or a refund if not arriving shortly”

Helpful Report

Good Afternoon, I apologise that you feel this has not been a positive experience, the manufacturer and ourselves returned to work on 02/01 after the Christmas break, your order was placed on 21/12 when unfortunately no one was in the office to process this. As soon as your order was received it was picked up and sent to direct to the manufacturer as they dispatch direct from their warehouse, they processed the order on 03/01. As advertised on the website this item dispatches within 1-3 working days, you then selected a 2-3 working day delivery method, we are within the delivery time advertised, I have been informed that the goods will be with you no later than 09/01. Many Thanks Lucy Davis Sales Executive.

“It turned up and one of the Spazzle was broken 😡 not happy, the carrier took a photo on delivery.”

Helpful Report

Hi Gavin, Thank you for bringing this to our attention, and we apologize for the damaged item. This more than likely occurred while with the courier. I have reached out to you via email to offer a replacement or a refund in full if that is preferred. Kind regards, Byron Customer Support

“The signage etc was fine but the choice of delivery company - APC- is abysmal. Clearly you guys at Start traffic did your bit as for a Tue order intended for overnight delivery i got a message from APC ON Wed AM that a delivery would be made by 1400. But it never made it in. I called all day Thursday only to have someone answer at 430pm at which point they said i needed to come into the depot on Friday to retrieve it. When i did come in Friday 10Am i was amazed to hear them say i should go home and wait for it as the parcel was on the delivery van. At which point my only choice was to track down the driver and retrieve the parcel from him. The APC depot staff (at YDL in Newton Aycliffe) were rude, obnoxious and unapologetic on the many screwups that had ensued. If this is the only choice of carrier for you guys I am afraid am never ordering anything again.”

Helpful Report

Dear Kiran, Thank you for taking the time to share your experience. We sincerely apologise for the unacceptable service you received from the couriers. It is disheartening to hear about the numerous issues you faced, and we fully understand your frustration. This is not the standard of service we aim to provide, and we will escalate this matter to ensure it is addressed appropriately. If you do wish to place an order with us in the future, please let us know. We may be able to arrange for a different courier, depending on the items, to better meet your delivery needs. Again, we apologise for the inconvenience and appreciate your feedback. Kind regards, Lucy Customer support

“The delivery charge is a joke ,and it wasn't clear how much it cost,won't be using you again”

Helpful Report

Hi Dominic, We're sorry to hear you feel the cost of delivery was too high. Due to the size of the item and it being delivered on a pallet on a lorry, this is why the cost was higher. We pass on the delivery charge that is calculated by the haulage company we use. In regards to the delivery cost not being clear, this is shown when you checkout on our website before confirming payment. We hope this helps clarify and that you will consider using us again in the future. Kind regards Start Safety

“As a first time purchaser the service was poor”

Helpful Report

“I still haven’t received my order.”

Helpful Report

Hi David, We can confirm the order was dispatched on time but unfortunately it was lost by the courier which is out of our control. As advised by email, we have organised a replacement to be sent to you. Apologies for any inconvenience this may have caused. Kind regards Ross

“A very unhelpful and deceptive company that decided it would take a 10% returning fee despite no mention of it on their website. Will never use again!”

Helpful Report

Hi Lizi, Sorry for the mix-up with your return. You were incorrectly charged a 10% restocking fee, which we only apply to specific items or businesses, not individual consumers such as yourself. It is usually myself that handles these returns though I was away during this period and a colleague stepped in to cover me. They were not aware of the consumer return policy as we mostly deal with businesses. We'll refund the restocking fee and standard outgoing cost. Let me know if you need any further assistance. Apologies once again. Kind regards, Byron Customer Support

“Low service. I wait for a pair of boots 2 mounts and I pay for next day delivery”

Helpful Report

“To be avoided Delivered a spanner in an envelope no packaging pushed through my letter box and chipped a floor tile Pin broke 1st time I used the spanner”

Helpful Report

Hi David, We cannot apologize enough for this. Usually, these are bubble wrapped to ensure they are delivered safely though I can see on this occasion it has only been packed in a bubble wrap lined envelope. We had not given Royal Mail, instructions to post this through the letterbox so I apologize this happened. We are also sorry to hear the item is damaged. If you wouldn't mind, could you send pictures of the damaged item? Then we can work on getting a replacement sent to you as soon as possible. Kind regards, Byron Customer Support

“Still not got my order after a week!! Order going to a 24/7 Wearhouse in London”

Helpful Report

Hi Robert, Apologies for any inconvenience caused due to the late delivery. I have spoken to the courier to try and get this order back out to you as soon as possible, and I have added additional delivery notes for the driver. Due to the bank holiday and the increase in the amount of freight the courier is dealing with, delivery and redelivery times are longer than usual. Once again we apologize and we will do our best to get this rectified for you. Kind regards, Byron Customer Support

Start Safety UK is rated 4.8 based on 1,489 reviews