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Start Safety UK Reviews

4.8 Rating 1,225 Reviews

95 %

of reviewers recommend Start Safety UK

Company Reviews

Product Reviews

4.8

Based on 1,225 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Start Safety UK:

We are a Midlands based traffic management distribution company who take pride in our friendly and flexible service.

Whether you are trade or a sole trader, we offer quick delivery, unmatched quality and low prices nationwide!

We offer the complete package, aiming to save you both time and money.

Visit Website

Phone:

01905 794875

Email:

sales@startsafety.uk

Location:

Start Safety, Drury Lane, Worcester,
Start Safety, Drury Lane, Worcester
Martin Hussingtree
WR3 8TD

Start Safety UK 5 star review on 30th January 2024

Start Safety UK 5 star review on 13th April 2023

Start Safety UK 5 star review on 13th April 2023

Start Safety UK 5 star review on 13th April 2023

Start Safety UK 5 star review on 6th February 2023

Start Safety UK 5 star review on 21st November 2022

Start Safety UK 5 star review on 13th October 2022

Jonathan Nunes-Carvalho

48

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We paid next day delivery for our order, however the delviery driver did not deliver as he couldn't find the location. However he did not call the contact or our head office for directions. Then we was told we would have to pay a redirection fee! After paying £12 day next day delivery that was not delivered.”

Hi there, The delivery failed after the driver was refused by someone at the site address due to them not recognizing the name of the delivery contact provided. With no other notes on the order, the driver has no choice but to move on. As with most parcel couriers such as Royal Mail, DPD, drivers rarely have access to work phones, so a call on arrival is not promised or guaranteed. As for the fee, this is due to you needing to resend the parcel to a new address. The items are currently being returned to us, and the order will be refunded with the standard shipping amount unless you would like to request the re-route. Kind regards, Byron Customer Support

“The order came damaged one of the cones had a bent and cracked top,We understand this was the last 4 cones they had this cone should have not been sent out , for this only give 2 stars . We sent email with photos and start traffic have sent a replacement cone of a different make free of charge if we do get the cone which as not come yet should come today or tomorrow would give 5 stars”

Hi There, We sincerely apologize for the inconvenience caused by the damaged cone that was sent to you. Hopefully, you have now received your replacement cone and are happy with your order and the service you received. Thank you for your feedback Best regards, Hollie

“Over complicated system when collecting. Then on collection handed faulty goods which were immediately replaced but had I not noticed would have meant another visit and would they have accepted that they were faulty in the first place. No overtly competitive”

“I purchased a Maxilite hazard warning lamp, a support bracket, and 2 no. 6V batteries online. Delivery was very quick. All 4 items arrived in a box full of shredded cardboard to protect the contents, but none of the 4 items were individually sealed or boxed. I later discovered that the lamp should have been accompanied by a special tool (a dual-size Allen key) to enable the battery compartment to be opened and also to operate the lamp. Sadly, this tool was not supplied and I had to use 2 of my Allen keys instead. No big problem so far. However, once the batteries (Nissen Premium 800) had been installed, only a faint glow was emitted by the lamp and the flashing function did not work at all. I phoned Start Traffic customer services and spoke to Byron who advised me on the operation of the lamp as best he could but was unable to solve the problem. After a few days of thinking I had wasted my money, I decided to buy 2 new 6V batteries (Varta) from a local Screwfix depot. On installing the new batteries, the lamp worked perfectly - suggesting that the batteries supplied by Start Traffic were spent and were therefore the cause of the initial defect. The support bracket appeared to be a universal fitting, but it did not fit comfortably onto the lamp. It is not as easily fixed as the photos of the lamp and bracket seem to suggest. The fact that the special tool was missing from the package, the 2 batteries supplied were useless, and the support bracket does not fit the lamp quite as suitably as its online picture shows, means that I can only give a poor review in this particular case.”

Hi Michael, Thank you for making us aware of the issue regarding this order. Apologies for any inconvenience this may have caused. I had made the manufacturer aware of these issues you were facing and was just waiting on some video evidence from you to send to the manufacturer for a replacement, though I am happy you have discovered the issue yourself and it is now working as expected. As a gesture of goodwill and to make up for the inconvenience caused, we are happy to refund the order for you. If you are happy with this, please give us a call at 01905794875 so we can arrange the refund for you. Kind regards, Byron Customer Support

“you had to be reminded after quite a long time to send the order”

Hi Patricia, I have had a look into this order. I can see the final payment for this order was made on the 13th of July and the order was processed the same day. From there, there is a 10 working day lead time on any bespoke signs that are delivered directly from the manufacturer. I can see this was delivered on the 26th, within the 10 working day lead time. Kind regards, Byron Customer Support

“Dispatch notice sent the day after purchase, but let down by the delivery company used, I have had so far 3 days of notifications saying package will be delivered between 2-5 1:30-6 1-6 So far one week after the order no package and the job I ordered the item for has gone. Please sort your deliveries out.”

Hi Gerald, Apologies for the negative experience you have had with the local depot. It looks like this depot was flagged with numerous issues, and unfortunately, there isn't anything we can do to avoid these sorts of things. I can see you have received the items now but if there is anything else I can help with, please let me know. Kind Regards, Byron Customer Suppport

“Not happy with the service offered. It’s order spot on on, ordered 16.50 Wednesday delivered next day. Tried to order same item again on the Thursday at same time, they refused to deliver on the Saturday even though I paid for next day delivery. Waiting on refund”

Hi Fred, Apologies you are not happy with the service, and we hope this doesn't deter you from using our business again in the future. I believe you were speaking with Melody, who explained that you had paid for a Next Working Day Delivery, and since you had placed the order on Thursday at 16:48, I am afraid you missed the 14:00 cut-off time for Next Working Day Delivery. In this case, a Saturday Service is available though this would be at an extra cost. Looking at the order on Wednesday, this was placed at 05:57, hence why this was delivered the next day on Thursday. If you have any other issues you would like us to take a look at, feel free to give us a call or send an email to support@startsafety.uk. Kind regards, Byron

“Not delivered to my address”

Hi there, Sorry to hear this. We were not made aware of any issues regarding delivery. They will usually only ever deliver to the address that has been given unless instructed otherwise. I will have a talk with the courier to ensure this does not happen again. Apologies for any inconvenience caused. Kind regards, Byron Customer Support

“On two occasions, when I order the system multiplies the amount- just before you pay very frustrating”

Hi Steven, Apologies. The cart does save your items from a previous session so it may just be you have not checked out on a previous session and the items in your cart from the last time you were on our website have carried over. Just be sure to check the cart before proceeding to the checkout. Alternatively, we would be more than happy to help you with your next order over the phone. Kind regards, Byron Customer Support

“Ok, slightly longer delivery than I expected.”

“Placed an order on the Sunday paid for 3 day shipping and still not arrived by Friday. Start communication was good and apologies for not arriving perhaps change courier.”

“Products OK Delivery date/time not adhered to; 6 days later than guaranteed at time of order and nowhere near the time slot (6 hours earlier!!) advised by delivery tracking texts.”

“Have paid for 2-3 day delivery. I understand that at this time of year that won't be possible, but to be told that 2-3 day delivery period starts on 04.01.22 is no acceptable”

“Expensive stuff hence only 2 stars”

“Ordered gear 2 weeks ago still hasn't arrived”

“Still not arrived!”

“Good product and excellent service”

“Still not got my order and when we chased it up the reply was we should have had an email informing us it was delayed,never had that email and still not got any stock,I'm sure normally the service is fine but not on this occasion.”

“When I unravelled each 5m roll out to cut them in to 50cm strips, they only measured in between 4.89m to 4.93m, so I only got 9 strips rather than 10.”

“Only 50% of them are still in place, very dissapointed”

Start Safety UK is rated 4.8 based on 1,225 reviews