South East Hearing Care Centres Reviews

Name: South East Hearing Care Centres
Address: 20-22 Bishopric, 20-22 Bishopric, West Sussex
Rating: 4.96

5.0 Rating 1,077 Reviews

100 %

of reviewers recommend South East Hearing Care Centres

Company Reviews

Metrics

Info

5.0

Based on 1,077 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About South East Hearing Care Centres:

Independent hearing healthcare clinics across Sussex, offering impartial advice. Our aim is to offer the best possible personal bespoke solutions. Our hearing experts have access to the world’s leading technology and offer Unique remedies from invisible hearing correction to ear protection and ear wax removal. We are all accredited invisible Lyric hearing implant specialists. The only UK company with 3 dedicated Lyric clinics.

Visit Website

Phone:

01403 218 863

Email:

admin@hearingcarecentres.co.uk

Location:

20-22 Bishopric,
20-22 Bishopric
West Sussex
RH12 1QN

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South East Hearing Care Centres 5 star review on 7th September 2022

Joseph Elnaugh (s)

South East Hearing Care Centres 5 star review on 11th May 2021

Natalie Dennis

South East Hearing Care Centres 5 star review on 12th October 2018

Gary Clarkson

South East Hearing Care Centres 5 star review on 3rd August 2018

Mr P Spencer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. I recently had my ears microsuctioned and my ears are now wax free which means that my hearing is back to normal and I can be happier in life generally without the constant blocked ear/deafness cycle. On my first visit I paid £120 for both ears but due to an ear infection in one of my ears it could not be microsuctioned fully. The work on one of my ears was successful though which was really positive and I found the practitioner to be supportive and more importantly sensitive as she regularly checked in with regards to whether I was in pain (I wasn't at any point). I returned a week later and the infection had cleared up and my other ear was successfully microsuctioned. I felt it was a bit unfair that I was charged an additional £80 despite having already paid £120 for both ears to be done. Whilst on my first visit some wax was cleared from my infected ear this made zero difference to my life as I spent the whole week completely deaf in that ear. Personally I feel that it wasn't my fault my ear was infected and that I had to return to the clinic, I'm assuming that had both ears been fine on my first visit they would have both been cleared at a cost of £120 therefore saving me £80. I feel that I was unfairly penalised in many ways for having an ear infection that prevented the microsuction being done which then resulted in additional cost. So in fact I paid £200 for both ears to be done. I can't fault the work carried out and the professionalism but being charged an additional £80 to some degree tainted the experience as I felt it was unnecessary and I had already paid £120 for both ears to be cleared. Thanks”

Helpful Report

It is indeed unfortunate that you came to us with an ear infection but as you rightly say an attempt was made to clean that ear at the initial appointment, hence the charge. Each procedure is chargeable and as you had to return we needed to charge for that extra procedure to cover the cost of the practitioner's time and the single use equipment used. Had the microsuction been completed for both ears on the same day, no extra equipment would have been used and therefore no extra charge would be incurred. Thank you for taking the time to leave a review and your comments are welcome so we can continue to improve our services.

South East Hearing Care Centres is rated 5.0 based on 1,077 reviews