Solo Fitness Reviews

Name: Solo Fitness
Rating: 4.60

4.6 Rating 137 Reviews

91 %

of reviewers recommend Solo Fitness

Company Reviews

Product Reviews

Metrics

4.6

Based on 137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“Brilliant product, exceptionally well made, and very responsive customer service - thank you.”

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Posted 10 months ago

“Quality products at a good price with prompt deliveries”

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Posted 10 months ago

“What an impeccable company! From the standard of the equipment to the amazing courtesy of their team, Solo Fitness are definitely one to look out for when you need quality gym equipment! Thanks so much to the team at Solo!”

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Posted 10 months ago

“Still haven't received my order two weeks after despatch and company stopped replying.”

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Posted 10 months ago

Hi there, please accept my sincere apologies that this was your experience with us. Our team are investigating what went wrong in the process of getting your order out to you, but this certainly isn't the level of service we expect to deliver. I know my colleagues have now spoken with you to help resolve the issues with your order - but please do get in touch with us via info@solofitness.co.uk if you have any further questions or feedback. Thanks for taking the time to leave a review. Colin

Posted 10 months ago

“Beautiful 6kg dumbbell with steel handle. Very tactile and stylish. I love it. Thank you. If I need heavier or Dumbells I will contact you again. Thanks again”

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Posted 11 months ago

“Fantastic, great product & price, fast delivery, and excellent customer service (many thanks Olly!). Highly recommend Solo Fitness.”

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Posted 11 months ago

“excellent equipment and great service from start to finish”

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Posted 11 months ago

“We bought a Concept 2 rower from Solo Fitness a few months ago. The rower is excellent and we are very happy with it. The web site and ordering process was easy to navigate and the delivery was quick and efficent. Would highly recommend Solo Fitness.”

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Posted 1 year ago

“Excellent product, service and delivery! Reinvigorated my enthusiasm to get back out in the gym! Thank you!”

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Posted 1 year ago

“Unfortunately I cannot give more than a one star at present due to the fact I still haven't received my order one week on....Order no #SOLO2557. I sent an email on Friday 1st March at 7.09am to ask if someone could at least chase up my order and contact me back the same day and no one has bothered regardless that you are open from 8.30-5.30. Customer service was none existent due to no response to my email very dissatisfied and I can't comment on the item ordered as it hasn't arrived.”

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Posted 1 year ago

“Great service and well made product.”

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Posted 1 year ago

“Love the products. They look sleek and very smart. Great delivery and service all around.”

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Posted 1 year ago

“Product looks great: a good quality leather medicine ball that looks like it’ll last the course. Thank you Delivery took longer than expected, but it was Christmas and they were straight onto it in the new year, so no complaints.”

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Posted 1 year ago

“Bought a vintage punch ball for my grandchildren This arrived in time for Christmas and is a quality product. I would recommend this firm.”

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Posted 1 year ago

Hi Lorraine, Thanks very much for the kind feedback. Great to hear you're pleased with the product. If we can ever help with anything in future, please just let us know! Best wishes, Colin

Posted 1 year ago

“Very poor service. I have called and asked for a certain day delivery. My order amount was not small - over 1500£ order not only wasn't delivered on time but tracking was still showing it were in a warehouse while it was just dropped on a pallet outside the house without any notification or signature. A very heavy delivery was just left on the street. Very disappointed with this type of service.”

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Posted 1 year ago

Hi Kristine, I'm sorry the delivery of your order didn't go as planned. This falls short of the level of service we aim to provide. I'll ensure your feedback about the tracking and communication issues are addressed by our operations team and courier partner. Thanks for taking the time to leave us your feedback. Best wishes, Colin

Posted 1 year ago

“Excellent product, incredible customization, and outstanding customer care.”

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Posted 1 year ago

Hi, Emanuele; thanks for taking the time to leave us a review. We were delighted to hear you're pleased with your order, it looks fantastic now installed. Hope you enjoy using the rack. Best wishes, Colin

Posted 1 year ago

“Excellent service Experience communication and support Absolutely great attention to help and support regarding a product and prompt support Thank you”

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Posted 1 year ago

Hi Marian, Hope you're well! Thanks very much for taking the time to leave us your feedback. If there's anything we can do to help in future, please don't hesitate to get in touch! Best wishes, Colin

Posted 1 year ago

“I am very please with the equipment and product however the delivery process was not as promised. I was advised someone will contact me with delivery time but this didn’t happen and despite sending emails to clarify this did not get a response from the team. I also paid extra for delivery in your chosen room option but the delivery team were unable to do this as it meant going up a flight of stairs. I later emailed the solo fitness team to clarify if this delivery option excluded stairs but didn’t receive a response. I would recommend the product itself however I wasn’t happy with the delivery or the lack of communication from the solo fitness team regarding the delivery.”

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Posted 1 year ago

Good afternoon, Thanks very much for taking the time to leave us your feedback. Please let me offer my apologies for this. It sounds like our delivery and communication weren't up to scratch here. I'll personally look into how our team seems to have missed your emails. It's unusual that they wouldn't get back to you, and definitely isn't at the level we expect. I'll send you a message now about the in-room delivery because this isn't the service you've paid for. Kind regards, Colin

Posted 1 year ago

“The dumbbell weights arrived promptly. Good communication about delivery date. Weights are of good quality. Hexagonal shape makes them easier to set out.”

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Posted 1 year ago

“Excellent service, excellent product. Ordered and received item next day! I’m very impressed by the quality for the price I paid. I would absolutely order from Solo fitness again. 5 stars.”

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Posted 1 year ago

Solo Fitness is rated 4.6 based on 137 reviews