Solo Fitness Reviews

Name: Solo Fitness
Rating: 4.71

4.7 Rating 110 Reviews

94 %

of reviewers recommend Solo Fitness

Company Reviews

Product Reviews

Metrics

4.7

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very please with the equipment and product however the delivery process was not as promised. I was advised someone will contact me with delivery time but this didn’t happen and despite sending emails to clarify this did not get a response from the team. I also paid extra for delivery in your chosen room option but the delivery team were unable to do this as it meant going up a flight of stairs. I later emailed the solo fitness team to clarify if this delivery option excluded stairs but didn’t receive a response. I would recommend the product itself however I wasn’t happy with the delivery or the lack of communication from the solo fitness team regarding the delivery.”

Helpful Report

Posted 4 months ago

Good afternoon, Thanks very much for taking the time to leave us your feedback. Please let me offer my apologies for this. It sounds like our delivery and communication weren't up to scratch here. I'll personally look into how our team seems to have missed your emails. It's unusual that they wouldn't get back to you, and definitely isn't at the level we expect. I'll send you a message now about the in-room delivery because this isn't the service you've paid for. Kind regards, Colin

Posted 4 months ago

“very good but you sent me the wrong colour.It's fine though just thought you ought to know”

Helpful Report

Posted 10 months ago

Hi Marco, Thanks for leaving us a review. Very sorry to hear you received the wrong colour. I've asked one of the team to get in touch today to find out more; we'll be happy to swap it out for the correct one immediately. Best wishes, Colin

Posted 10 months ago

Solo Fitness is rated 4.7 based on 110 reviews