Solo Fitness Reviews

Name: Solo Fitness
Rating: 4.60

4.6 Rating 137 Reviews

91 %

of reviewers recommend Solo Fitness

Company Reviews

Product Reviews

Metrics

4.6

Based on 137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product never arrived, no refund offered and no response from customer service. Will be reporting to my credit card provider.”

Helpful Report

Posted 1 month ago

“Very bad experience. Slowest response time and delay in current order as well no delivery estimate. Im still waiting for orders without knowledge when it is due to be dispatched. Customer service contact absolutely slow at responding. I wrote multiple times before response without any specific information, i also called but products are still not in delivery. It takes months to receive a product and not even in full!”

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Posted 3 months ago

“Still haven't received my order two weeks after despatch and company stopped replying.”

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Posted 10 months ago

Hi there, please accept my sincere apologies that this was your experience with us. Our team are investigating what went wrong in the process of getting your order out to you, but this certainly isn't the level of service we expect to deliver. I know my colleagues have now spoken with you to help resolve the issues with your order - but please do get in touch with us via info@solofitness.co.uk if you have any further questions or feedback. Thanks for taking the time to leave a review. Colin

Posted 10 months ago

“Unfortunately I cannot give more than a one star at present due to the fact I still haven't received my order one week on....Order no #SOLO2557. I sent an email on Friday 1st March at 7.09am to ask if someone could at least chase up my order and contact me back the same day and no one has bothered regardless that you are open from 8.30-5.30. Customer service was none existent due to no response to my email very dissatisfied and I can't comment on the item ordered as it hasn't arrived.”

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Posted 1 year ago

“Very poor service. I have called and asked for a certain day delivery. My order amount was not small - over 1500£ order not only wasn't delivered on time but tracking was still showing it were in a warehouse while it was just dropped on a pallet outside the house without any notification or signature. A very heavy delivery was just left on the street. Very disappointed with this type of service.”

Helpful Report

Posted 1 year ago

Hi Kristine, I'm sorry the delivery of your order didn't go as planned. This falls short of the level of service we aim to provide. I'll ensure your feedback about the tracking and communication issues are addressed by our operations team and courier partner. Thanks for taking the time to leave us your feedback. Best wishes, Colin

Posted 1 year ago

“Haven’t received my order yet so can’t comment.”

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Posted 2 years ago

Hi Andrew, I do apologise for the mix-up with shipping on your order. I understand my colleague Olly has been communicating with you to resolve this - but on behalf of the team here, I'm sorry for the delay. Kind regards, Colin

Posted 2 years ago

“I have not received anything yet! Please answer my emails.”

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Posted 2 years ago

“My package still hasn’t been delivered and I haven’t heard from either solofitness or dhl about it’s delivery”

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Posted 4 years ago

Hi, thanks for leaving us your feedback and I'm sorry your order hasn't arrived yet. We've raised this with DHL and they're currently trying to locate the parcel. I believe my colleague Sophie has been in touch this morning. We're doing everything we can to get your order to you quickly, thanks for bearing with us. Colin.

Posted 4 years ago

Solo Fitness is rated 4.6 based on 137 reviews