Name: Skiidy Gonzales Transfers
Address: 1673 Route de la Plagne, Morzine
Rating: 4.76

“I am regular user of Skiddy and they are always first class”

“No refunds from Skiidy Gonzales as French Government shut down French ski resorts, and insist on all but essential travel amid Coronavirus outbreak. Skiidy say these are unprecedented times and will not give money back; instead they are holding on to many thousands of Euros belonging to clients whose holidays have been cancelled. Poor show Skiidy. You should be doing the right thing and returning client money!”

Helpful Report

We are sorry to hear your feedback after our email communications. Following your cancellation due to the closure of the ski resort because of Covid-19, we were asked by the government to continue running our services to repatriate as many ski tourists as possible. We are governed by the French transport rules and regulations, and not of the tourism regulations unless your holiday had been packaged. Under those rulings we continued to adhere to, as well as our terms and conditions (cancellation within 14 days of travel) , as we were still operational. In this situation your insurance company should be able to compensate and we offered to provide you with the required paperwork to make your claim. We do understand that all of this is beyond your control as well, and we genuinely wish that we were in a position to offer you more. Please believe us that the stance we have chosen to take has not been taken lightly. The current Coronavirus situation is a desperate situation for all and during this time we need to follow the correct procedures. We hope that you understand and pray this situation improves for all in the near future.

“Insisted on picking us up 10hrs before our flight for a two hour transfer to make sure their cars were available for other customers. They basically built in time for the worst ever transfer from the resort to the airport. They gave us only a days notice of their intentions which were based on facts that could have been established months in advance, showing little knowledge of the local area and traffic conditions. Ended up spending 7hrs waiting at airport with no facilities with children. Drivers polite and vehicles clean. Company’s attitude to its customers disgraceful. Would only pick us up later if we signed a legal waiver and assured us that we would be foolish not to take their advice. Could never recommend using them.”

Helpful Report

Dear D Hutchins, You were advised of the collection time as a suggestion based on previous experience on this particular weekend, the advice of the local gendarmes, and the advice of the national road service that the traffic will be significantly bad due to all French zones coinciding. We gave you every option to depart at time specified by you but advise against it, and would rightly require you to sign a document stating you have chosen your collection time against our advice and the French authorities. Your claims of dilbertaly scheduling you to leave earlier so that we could collect arriving passengers are completely unfounded, and we will happily publish our schedules to satisfy your false accusations. Collections times are always set as default time but we never confirm collection time until 48 hours in advance as it's always dictated by the weather and traffic forecast, as well the advice from the local gendarmerie. Once we have all the information we then set the departing times accordingly. You find many passengers will agree with our protocol and procedure as they have safely caught their flights and avoiding undue stresses. Looking at our tracking and schedules, you went into transit at 07:32:43 CET. You arrived at Chambery airport at 10:20:17. Journey time 2hrs 47mins which typically takes 1 hrs 40 mins. We were advised by the local French police to avoid travelling out of the Tarentaise valley between 08:00 to 14:00. Hence a compromised collection time of 07:30 for your 16:50 flight departure, to get you ahead of the traffic and out of the valley before it becomes a standstill. As soon as you arrived in Chambery we took a screenshot of the current traffic situation showing the chaos the local police had predicted. Please see the attached image. Had you left between 08:00 and 10:00 you would have sat in standstill traffic and most certainly be compromising your check-in cut off.

“Excellent - no issues at all. Very happy”

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“Have used Skiddy Gonzales several times to convey me between Geneva Airport and Morzine. Have always proven to be completely reliable with great drivers and clean, efficient vans.”

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“Skiidy are reliable and offer great value for money. No hesitation in recommending.”

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“Excellent as always both to and from the airport. Always on time (or 5 minutes early), helpful, chatty & friendly, and super easy to book. I would always recommend using Skiidy for transfers. Even took a speedy detour to pick up someone last minute who's other transfer had let them down (I'd want them to do the same for me), getting them to their flight on time. Just great service.”

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“Had to bring our transfer forward because of cancelled flight. Skiidy came up trumps and were able to deliver us in time for earlier one.”

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“Had a booking but due to the coronavirus and flight cancellations we were unable to travel. Informed skiidy but they refused a refund. Won’t be using again in the future”

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Your booking wasn’t refunded as the cancellation occurred within 24 hours of travel and we were still operating. As your airline cancelled your flight, either they or your insurance company will compensate for the inconvenience caused. We have issued you with your insurance paperwork to make a valid claim. We do understand your frustration and this whole situation is beyond anybody's control, and we genuinely wish that we were in a position to offer you an alternative. The current Coronavirus situation is a desperate situation for all and during this time we need to follow the correct procedures. We hope that you understand and pray this situation improves for all in the near future.

“Fabulous service every year that we use Skiidy. These guys go above and beyond!! Always there, on time...every time. You've got somewhere to go....they'll get you there, no fuss. Thank you Skiidy Gonzalez. See you next ski season.”

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“We have used Skiidy Gonzales the past 4 years. Each year EXCELLENT service (communication, timely, courteous). This year when Avoriaz was closed due to COVID-19 Skiidy Gonzales printed my airline boarding pass so to penetrate the closed Swiss border to reach GVA. Our driver, Jason, exceeded expectations helping us (we are 90 and 73 years of age). Thank you Skiidy Gonzales!!”

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“As usual superb service - even with flight delays, cancellations and altered travel plans I was well and truly looked after by Skiddy who were able to accommodate changes with ease.”

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“We’ve used skiidy many times and always a great experience. We were in Morzine this year when the coronavirus lock down came in and skiidy were so helpful and responsive, even when our flights were changed twice, skiidy promptly changed our transfers to help get us to the airport, taking the stress out of the situation.. Thank you skiidy!”

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“As a regular user of transfer services I have been impressed by their reliability both from Geneva to Morzine and the return pickup which is helpfully prompted by a text. We found ourselves in Morzine when ski lifts / restaurants / shops were closed because of the Coronavirus crisis - followed by severe border restrictions - Skiddy were really helpful with border delay information even though I was returning to Geneva airport with a hire car. Many thanks to Alex & the team. And best wishes during the Covid 19 crisis.”

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“Skidi have always been my transfer company of choice - great professionalism but fun and friendly with it. While on a long weekend visit to Morzine the Covid-19 virus escalated. Team Skidi reacted immediately but courteously to get me out before the 12 noon lock down. We made the border crossing within 2 hours thanks to live road updates from James back at the office. Thanks so much guys, I’ll be back next year.”

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“These guys are amazing. The most professional taxi service and also extremely nice people too. We were unfortunately caught up in the sudden closure of ski resorts following Coronavirus and they sorted a change in circumstances in a very calm and reassuring way. Drivers both ways to/from Geneva Airport were also knowledgable and helpful and the vehicles were spacey and comfortable. Will definitely use them on future ski trips!”

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“Skiidy keeping our money and not refunding. Resort closed, all but essential travel banned, yet Skiidy say you’re not getting your money back... they can’t do anything about it ..... well Skiidy, you can.... do the right thing and don’t hold peoples cash unnecessarily!!!! This is a bad decision and will adversely impact you in future....”

Helpful Report

We are very disappointed to hear your feedback considering the current Covid-19 pandemic. We apologies for the delayed response as we have been focusing on repatriating programme. Following your cancellation due to the closure of the ski resort because of Covid-19, we were advised by the government to continue running our services to repatriate all those tourists currently stuck in the resort. We are governed by French transport rules and regulations and not fully under the tourism regulation unless your holiday was booked as part of a package. Whilst the resort was closed down, and there were services that subsequently could not run, we could still continue to operate and deliver our service. Following our regulated authorities, and our Terms & Conditions we had the right to not refund your booking, as it was within a 14 day cancellation period, and that we offered to provide you with the required paperwork to make your insurance claim. We do understand your frustration and this whole situation is beyond anybody's control, and we genuinely wish that we were in a position to offer you an alternative. Please believe us that the stance we have chosen to take has not been taken lightly. The current Coronavirus situation is a desperate situation for all and during this time we need to follow the correct procedures. We hope that you understand and pray this situation improves for all in the near future.

“I agree with the previous reviewer - nil points to Skiidygonzales for not refunding any of our transfer costs, even though the return would have been impossible as the resort was closed! Also, they haven’t even refunded taxes. Poor show Skiidy.”

Helpful Report

We are sorry you had to cancel your booking with us due to the closure of the ski resort because of Covid-19. Under the transport regulations here in France, we are asked to continue our services by the French government in order to repatriate all ski tourists stuck in the resorts. And due to this we were officially still operating and had to comply with our terms and conditions. Only those that were forced to shut down are required to refund you. In this situation your insurance company should be able to compensate and we provided you with the required paperwork to make your claim. We do understand that all of this is beyond your control as well, and we genuinely wish that we were in a position to offer you more. Please believe us that the stance we have chosen to take has not been taken lightly. The current Coronavirus situation is a desperate situation for all and during this time we need to follow the correct procedures. We hope that you understand and pray this situation improves for all in the near future.

“A big thank you to Gary one of their drivers Saturday 18th January he went above and beyond and wouldn’t leave us until we got in our accommodation ,he kindly got in touch with the letting agency to open the key safe !! Which unbeknown to us was at the end of the road he was so kind and patient we will always be very grateful for your help as you didn’t just leave us in the cold hope to see you again next year Cheers Liz Alan Rob & Erica”

Helpful Report

“Avoid! Avoid! Avoid! We have had several ghastly experiences with this bunch of charlatans. Far too much hanging about at airports waiting for the disinterested staff to cobble their passengers together to get to the resort in time to check in to accommodation and collect ski hire equipment. Return trips to the airport are even worse - extremely stressful, as indifferent drivers don’t allow adequate time to travel to Geneva, in particular. Drivers seem surprised at bottlenecks and pinch points on the roads, especially during the time of the Geneva Motor Show. Totally unconcerned about passengers’ travel plans, check-in and departure times, and oblivious to their increasing anxiety levels. We vowed never to use them again several years ago due to the poor service and bad experiences. However, in 2019 our chalet host organised a private transfer each way for us, and unknown to us had made the arrangement through Skiidy Gonzales. A total disaster, whereby we almost missed our flights home. Any other company will be better than this mob of chancers - shop around!”

Helpful Report

Hello Christine, sorry to hear about your alleged experience. We are trying to track your records with us but cannot locate your name, email address or travel history with us in our database. Could you kindly provide and Skiidy Gonzales booking reference number or the accommodation company that booked your transfer with us please, and we will investigate the transfer. Kind Regards Team Skiidy Gonzales

Hi Christine, I'm just following up from my last message. We would like to investigate your allegations as this seems very unlike our protocol. We have extensively searched for your email and name on our database and are unable to locate your booking. Can you kindly provide us with your Skiidy Gonzales booking number or the accommodation provider you traveled with, please?


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Skiidy Gonzales Transfers Reviews