Simply Log Cabins Reviews

Name: Simply Log Cabins
Address: Newark Beacon, Cafferata Way, Newark, Newark Beacon, Cafferata Way, Newark, Nottinghamshire
Rating: 4.61

4.6 Rating 105 Reviews

91 %

of reviewers recommend Simply Log Cabins

Company Reviews

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4.6

Based on 105 reviews

Customer Service
Communication Channels	Telephone, Live Chat

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Phone:

01636 653016

Email:

Info@gudrum.com

Location:

Newark Beacon, Cafferata Way, Newark,
Newark Beacon, Cafferata Way, Newark
Nottinghamshire
NG24 2TN

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Simply Log Cabins 5 star review on 11th September 2025

Stephen O'Rourke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“⭐️⭐️⭐️⭐️⭐️ Amazing service & support throughout the whole process, from purchase to completion the communication from Lewis was fantastic, even when I made a mistake cutting the logs for the optional window, Lewis kept me calm and we got it sorted. Also have to mention the delivery service from Paul at Wrefords Transport, he was very helpful on the day. It makes such a difference when the company you are purchasing from has chosen a great transport company. We went for the Oakham, purely due to our remote location as this cabin has the 70mm logs, it’s absolutely solid and very spacious. The quality of the cabin is second to none. As mentioned we went for the optional rear window which were so glad we did, definitely worth the extra cost. When you unpack the delivery it’s a bit daunting but the cabin was easy enough to build once you’ve organised all the bits. I did most of it on my own and got some help with the roof. The instructions could do with being a bit better especially around windows & doors etc but we got there. If I was to build one again I’d probably have a few long screws handy as I did have some logs that wouldn’t quite drive home so could’ve done with a few screws just to level them off but there wasn’t too many. Just a few bits to complete with oiling and electrics just in time for winter nights in with friends. We looked locally at other cabins but this one is far superior. Totally recommend Simply Log Cabins.”

Helpful Report

Posted 7 months ago

Hi Stephen, Thanks for taking the time out to leave us a review. Its great to hear thats you are happy with everything. We hope you get many years of satisfaction from your log cabin (which looks absolutely fabulous by the way!) and think about us again when you next need any garden products. We have passed on your feedback to Lewis and it brought about a massive smile. Thank you. Best Regards Simply Log Cabins

Posted 7 months ago

“I would personally recommend simply log cabins to everyone, first glance service , first class product , if you are looking for this type of product I’m shore you would not find a better company. Really pleased and happy, Thank you Simply log cabins. John Nottinghamshire”

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Posted 1 month ago

Hi John, Thanks for taking the time to leave us a review, for your repeat business and for your glowing feedback. We hope you get many years satisfaction and good use from your garden buildings. Best Regards Simply Log Cabins

Posted 3 weeks ago

“To begin with I paid over £2000 for a brand new, quality product.(Lets keep that in mind). An 'Osland Columbus' garden gazebo. Not £1.50 loaf of bread with a hole in it. During the planning of this I had many positive email/ telephone contacts with the company, it is a lot of money so I wanted to get everything correct. As I was ordering an additional side section the company said they would send a Storm Brace free of charge. I asked if the required bolts, washers, and nuts would be included, 'Yes they will', I was informed. On the day of delivery the driver started to offload and I pointed out damage to some of the boards. The driver told me that he had told the company about the damage PRIOR to him loading and was advised that it would be OK. The driver stated that he told the staff, 'Well, the customer won't be happy. Well guess what, I was not and refused the delivery and it was returned to the company. I emailed the office and said that I was refusing the delivery. They advised that I was entitled to do so and they would look at the product when it arrived. They indeed contacted me and said that the damage was 'scuffs and scraps, but that an actual broken section, (Part 004 on the plans if any one is interested) "I could have repaired myself". In addition some damage would only be seen from the back. I am not a builder of any description, even if I was, I did not pay good money to repair a new product. It was made very clear to me that because the product had come from Estonia that I should in some way expect and accept some damage,WHY SHOULD I. Anyway, I was told that replacement parts would be ordered and that a second delivery would be arranged. When the gazebo did arrive the driver said the original package was there again plus the replacement parts. On Sunday the 16th November two family members and I began to build the gazebo. Guess what. The replacement broken part 004 was not replaced however I did get an additional roof beam that I did not need. I have no idea why, well I do, because some one did not check properly. Oh, and the additional storm brace nut,bolt and washer was not there either. We had to repair the broken part 004 ourselves or leave the remaining sections unbuilt on the grass in the garden. So we finished the build. I contacted the company on the 17th and raised my displeasure, why I bothered I don't know. They are going to send the additional bits for the storm brace. The company said that the mix up with part 004 and the additional roof beam was understandable as they are similar. NO THEY ARE NOT. They look totally different, even if you closed your eyes and ran you hands over the two pieces you can tell they are different. They added that why did I continue to build the gazebo instead of contacting them. They had two opportunities to get this right and they failed. How many attempts do they want. Any way I have stated my views. I have no doubt that the company, or maybe I have, will respond to this review and I will probably, like Estonia, be to blame. In conclusion: 1. Would I buy from this company again. NO. As Forrest Gump said, “Life is like a box of chocolates”. You never know what you are going to get. 2. Would I recommend this company. NO I would not. I do have Photos of the damage but cant retrieve them from my phone/emails.”

Helpful Report

Posted 5 months ago

Dear Chris, We are sorry that you are not happy with our service. We tried really hard to support you through the build process and provide guidance and help. We diagree with much of your review and think it is unfair, especially the bit about knowingly sending out a damaged building. This is simply not true, as we have no direct contact with any of the drivers it is not something that we would ever do. We have tried to be fair and transparent with all our dealings with you. We hope you now get many years enjoyment from your Garden Building. Best Regards Simply Log Cabins

Posted 5 months ago

“Great service from the team @ simply log cabins, Lewis gave us regular updates ref our delivery & helped with the construction when we got stuck! thanks to all. Sara.”

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Posted 7 months ago

Hi Sara, Thanks for taking the time out to leave us a review. Glad you are happy with everything. We hope you get many years of satisfaction from your building and think about us again when you next need any garden products. Your kind words have been passed on to Lewis. Best Regards Simply Log Cabins

Posted 7 months ago

“Bought a shed, really good quality, fast delivery and great customer service.”

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Posted 7 months ago

Hi Raven, Thanks for taking the time out to leave us a review. Glad you are happy with everything. We hope you get many years of satisfaction from your purchase and think about us again when you next need any garden products. Best Regards Simply Log Cabins

Posted 7 months ago

“We bought the Osland Kirian, and it was delivered a couple of weeks early. Service form Simply Log Cabins has been great. The reason for 4 stars are twofold: 1. The lady at Wreford Transport could do with some Customer Service training. 2. The instructions could be a bit clearer, we were sent assembly instructions for a garden room, which, although covered general assembly didn't explain fully where everything goes. A couple of clear photos of the support and brace position would go a long way. That said we have a fantastic outdoor room which complements our garden and we're looking forward to enjoying it.”

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Posted 8 months ago

Hi Gary, Thanks for not only taking the time out to leave us a review but also for the constructive feedback. We will definately look into both points mentioned. Wishing you many years of enjoyment from your cabin. Best Regards Simply Log Cabins

Posted 7 months ago

“I agree with other reviews that the instructions were not thorough enough, and construction of the door area was tricky, but it is a lovely cabin solid and finished to a high quality, and good communication regarding delivery, my only complaint is the handles we received brushed chrome for the door and chrome for the windows looks very odd to me but been informed that is what is supplied with the cabin”

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Posted 8 months ago

Hi Carolyn. Thanks for taking the time to leave us a review and offering some feedback. We have already started with liaising with our factories regarding improvements in this area for next year. We hope you now get many years enjoyment out of your cabin. Best Regards Simply Log Cabins

Posted 8 months ago

“The Summer House was made of quality materials and the delivery driver did a superb job dropping off the goods My only issue was the instructions which I thought were not thorough enough I especially thought the diagrams around the door frame fitting and roof above the door could have been better After saying this I was very pleased with the final product”

Simply Log Cabins 4 star review on 24th July 2025

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Posted 8 months ago

Hi Rowland, Thanks for taking the time out to leave us a review. Glad you are happy with everything. We hope you get many years of satisfaction from your Summer House and think about us again when you next need any garden products. Your finished building looks brillian by the way! Best Regards Simply Log Cabins

Posted 7 months ago

“Best purchase I have made in a long time , more than happy with purchase, solid value for money, bought for play room for my daughter and my grand children, has brought lots of excitement fun and laughter, totally recommend, solid simple construction Happy times 💞”

Simply Log Cabins 5 star review on 7th July 2025

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Posted 9 months ago

Hi Dorothy, Thanks for taking the time to leave us a review and also for attaching your construction through to finshed build images. It looks fab! Really pleased that you are happy with everything. We hope that you and your family get many years of enjoyment out of your Osland Dallas Log Cabin / Play building. Kind Regards Simply Log Cabins

Posted 8 months ago

“The whole process start to finish was excellent. Initially I spoke with Lewis who answered all of my questions and was very helpful. After ordering the log cabin I was kept fully informed of progress by Danielle who was always swift to respond with points of clarification. It was delivered on time and it looks just as I expected. I would recommend this company and would gladly use them again.”

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Posted 9 months ago

Hi John, Thanks for taking the time to leave such a positive review. It's great to hear that both Lewis and Danielle were able to create a positive experience throughout the order process, and when it came to booking in delivery and answering your questions. We hope you enjoy your cabin for years to come! Simply Log Cabins

Posted 9 months ago

“Very happy with the overall service received and am very happy with my log cabin. The only downside I can think of is that my chosen delivery date couldn’t be met. The delivery itself was great and the driver was polite and respectful. I feel that more than one mallet block could have been included as the one supplied eventually broke before the construction was finished.”

Simply Log Cabins 4 star review on 16th May 2025

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Posted 11 months ago

Hi Michael, Thanks for taking the time out to leave us a review and also add some great images too. We are pleased that you are happy with your building and our service. Apologies that we were unable to deliver on your first choice date. Your building looks fab - we hope you get many years great use out of it. Best Regards Simply Log Cabins

Posted 11 months ago

“Ordered in March been delayed now 4 times and still not delivered. Poor comms and only respond when chased and then 48 hrs later. Very disappointing”

Helpful Report

Posted 11 months ago

Dear Carole, We are sorry that your building has been delayed. From starting the year with an abundance of stock, huge recent customer demand has meant that all prebuilt stocks have been depleted and the factory is now working double shifts to fulfill outstanding orders in as timely a manner as possible. We are also sorry that we have not been as proactive as we should have been with regards to communication around your order. This area has been investiagted and new procedures put in place to move forward with. Kind Regards Simply Log Cabins

Posted 11 months ago

“Good quality kit but doors were damaged. Took 6 weeks to get replacements!”

Helpful Report

Posted 11 months ago

Hi David, We are sorry there was an issue with damages to your cabin doors. They were manufactured in Estonia and the delay in replacing them was driven by having a replacement set made at the factory and then shipped over to us, then after inspecting them, you in the UK. Sincere aplogies for the inconvenience caused. We are glad that everything is now rectfied and that you are happy with your Domeo 6 log cabin. Kind Regards Simply Log Cabins

Posted 11 months ago

“Great quality product would highly recommend .”

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Posted 11 months ago

Hi there, Many thanks for the feedback. We hope you get many years great service out of your wooden Victor Double Carport. Best Regards Simply Log Cabins

Posted 11 months ago

“Outstanding service and advice and the quality is superb. I bought the icon 200 s. Excellent instructions and I built it myself. I would recommmed the thermowood great company and the delivery was spot on and they went the extra to deliver to exactly where I wanted it”

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Posted 11 months ago

Hi Guy, Thanks for the feedback - always great to hear when someone is happy with both the service recieved and the product purchased. Thanks also for the tip on the Thermowood treatment. We hope you get many years happy use out of your sauna. Best Regards Simply Log Cabins

Posted 11 months ago

“Bought Icon 200s. Fantastic customer service great delivery and the quality of the whole kit is superb. Built it myself and the instructions and the fit of the pieces is outstanding. I could not be more pleased and the whole staff were so helpful.”

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Posted 11 months ago

Hi Guy, Thanks for the feedback - always great to hear when someone is happy with both the service recieved and the product purchased. We hope you get many years happy use out of your sauna. Best Regards Simply Log Cabins

Posted 11 months ago

“Bought the Osland Tampa a month ago & it is lovely, just what we wanted. The compliments we’ve had have proved it. Lewis in Customer Service was always on hand to deal with any questions we had. A project I was a little nervous about turned was a joy to do. Mike Legere”

Simply Log Cabins 5 star review on 13th April 2025

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Posted 1 year ago

Hi Mike, Thanks for taking the time out to leave us a review. Your log cabin looks simply fantastic! Your dual colour scheme really works a treat. Please accept our compliments. Your comments have been shared with Lewis, who was thrilled to learn of them. Wishing you many years of enjoyment from your Osland Tampa. Best Regards Simply Log Cabins

Posted 1 year ago

“I am very happy with my purchase from Simply Log Cabins/Gudrum. I was undecided which log cabin to order (I had a shortlist of 3) but after some discussion with Lewis at Gudrum he recommended the Lasita Osland Belmont 1. The cabin arrived on the specified day, the driver was very friendly and helpful. The wood was of very good quality and well machined, we had all the correct pieces with none damaged or misshapen. I put it together myself with help from my father-in-law (it's a two person job) and it went together quickly and easily. I would definitely recommend both Simply Log Cabins and the Lasita cabins.”

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Posted 1 year ago

Hi Martin, Thanks for taking time to leave us some feedback. We are glad you are happy with everything and will pass on your comments to Lewis. We hope you will get many years great service out of your Lasita Belmont 1 Log Cabin. Best Regards Simply Log Cabins

Posted 1 year ago

“The small log store I purchased from you is great .”

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Posted 1 year ago

Hi Neil, Thanks for the feedback. We hope your log store gives you many years of great service. Best Regards Simply Log Cabins

Posted 1 year ago

“We've just finished putting up the 'Osland Tampa'. It has been a great experience & the shed/cabin looks a treat. If you study the plan/instructions carefully before commencing, you will hopefully enjoy the project as much as we did. We did have the added bonus of some lovely dry days, which was a godsend with everything spread out on the lawn, but if you do struggle, Lewis in Customer Service, I'm sure, will sort you out? Mike - Oldbury”

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Posted 1 year ago

Hi Mike, Thanks for taking the time to leave us some feedback. Its great to hear that you not only like your Tampa Log Cabin, but enjoyed the experience of assembling it into the finished product. We've passed on your comments to Lewis and they brought about an instant broad smile. We hope you now get many years great use out of your garden building. Best Regards Simply Log Cabins

Posted 1 year ago

Simply Log Cabins is rated 4.6 based on 105 reviews