Simon Long Removals Reviews

Name: Simon Long Removals
Rating: 4.85

4.9 Rating 473 Reviews

97 %

of reviewers recommend Simon Long Removals

Company Reviews

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4.9

Based on 473 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Simon Long Removals 5 star review on 12th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor care of furniture Door handle ripped off on one unit many handles bent part of antique moulding missing damage to walls in staircase”

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Posted 1 year ago

“Got the job done but wasn't overly impressed. Could take more care of your cherished belongings. It would be worth taking the advantage of the insurance for the amount of damage they do.”

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Posted 2 years ago

“The guys were amazing, they made the move go so very smoothly! We will be very happy to recommend your company! Thank you!”

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Posted 4 years ago

“Not sure why I am supposed to only comment on what made me happy. Not really an 'honest review' is it? They were flexible when it came to having to re-quote due to changes in the number of boxes to be moved, although they re-quoted the same price initially and refused to budge on the price until I pointed out the number of boxes to be moved had gone down significantly. They then apologised for their error and resent a quote which was a lot cheaper. On the day, I only saw them at the new office, however the members of staff who were at the office we moved from were not impressed, saying the guys were slow, and they ended up doing a lot of the lifting/carrying and also had to fill their cars with stuff which didn't go in the lorry. I have ticked Acceptable because they did the most part of their job, but they wouldn't be first on my list of recommendations.... and I would be reluctant to use them again without having a more detailed explanation of what they would and would not do.”

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Posted 6 years ago

“I wasn't going to write this review, but Simon Long, to their credit, have been persistent in asking for it, so I've caved in. It seems admirable that the firm is so focused on self-improvement and development, and I can only hope they get the opportunity to read this review and deal with it discretely, before it is published. My wife and I invited six firms to quote for our removal amongst which Simon Long was one. Simon Long's representative was impressive and seemed to listen properly when we described our needs and requirements. Consequently, when the quotation arrived, it seemed the best fit despite falling in the mid-range of prices rather than being the cheapest. The company presented as a polished and efficient organisation, which encouraged us to accept. From the outset, things went well. The administration, communication and contactability of the company was all tip top, just as we'd hoped. We wanted to do our own packing and to dismantle all our own furniture as far as it was possible to do so. Simon Long's quote clearly stated that those requirements were understood and allowed for, which was encouraging. Perhaps the biggest influence of all on our acceptance of the quote was the clear inclusion, costing and estimation of packing boxes (an area left vague in many other firms' presentations). Simon Long's estimator had worked out that we needed 50 packing boxes in advance of moving day and wardrobe boxes were to be brought along on the moving day. I telephoned the firm to request the wardrobe boxes in advance too, as we planned to dismantle our wardrobes ourselves beforehand. The phone was always answered promptly when I called and the friendly and efficient staff on hand were brilliant -- it was no problem at all to have the wardrobe boxes in advance. A delivery day for the flat-packed boxes was arranged for about a month before the move. The same impressive representative who did the quote arrived in a small van loaded from floor to roof with flat-pack boxes. It was great to have the continuity; it felt like we were in safe hands. He unloaded the boxes for us, and a large packet of packing paper, and several reels of packing tape, and explained how we should put the boxes together. There were three different sizes plus five wardrobe boxes and hangers. The boxes were excellent -- thick and strong and great for stacking. We spent the whole month packing and it was so easy with the way the boxes stacked five or six high keeping the whole operation orderly. We needed exactly 50 -- Simon Long's estimator got it spot on! As moving day approached, we dismantled our new beds, fine teak chests of drawers, wardrobes and tables. On the morning, the lorry pulled up and it was an impressive affair -- newish, big and with side-loading doors as well as rear doors, and ramps for the porters to walk right up to the loading decks with our gear. Out hopped the three porters who were all very polite and pleasant. I shook their hands and showed them around. As we came back downstairs, each porter picked up something to save a wasted journey -- it was a good, efficient start. We put the kettle on... The three men got stuck straight in, upstairs first. They laid a protective cover over our hall carpet and began moving the pre-packed boxes downstairs, up their ramp, and straight onto the lorry. The pace was brisk from the outset. There were some heavy teak chests of drawers upstairs that couldn't be dismantled as well as dismantled oak wardrobes and oak beds. Nevertheless, within an hour or so, the upstairs (three rooms) was completely clear, so we went up to vacuum the carpets. Meanwhile, the lads attacked the downstairs rooms -- many boxes, sideboard, heavy TV, sofas dismantled table etc. Then it was the three outbuildings and the many tens of often-heavy potted plants that we'd requested, up-front with the quotation, to be removed. It's heavy work, no doubt, but we kept up a constant supply of tea, coffee and biscuits to help things along! With the last item, the last potted plant, it seemed there was just one small place left on the truck. Simon Long's estimator had sized the vehicle to perfection. By now it was around mid day, so the lads agreed to drive and wait at the new place, and have their lunch, while we arranged to get the keys for the new place and continued cleaning the old place -- half to three-quarters of an hour later, we met them at the new place. We set them off with the unloading. The boxes were already marked and most needed to go into the garage or into the front room. Then, as we needed to clean a bit more at the old place, we left them to carry on for another three-quarters of and hour to an hour on their own, which they seemed to do well. We returned to the new place, put the kettle on again for the lads, and directed the rest of the unloading -- those heavy teak wardrobes and oak bed headboards needed to go upstairs, for example. I then had to go to the estate agent's to drop off the key for the old place and, unfortunately, was caught in traffic. Meanwhile, the lads finished unloading, with my wife directing, and then they left before I returned -- it was about 4.pm by then. The job was done -- hooray! Unfortunately, though, our furniture suffered quite a bit of damage in the removal process. Admittedly, there is a difficult 180-degree twist on the new stairs, but nothing so bad that we might expect it to fox the professionals. We first noticed several dents, engrained with driven-in wall artex right on the front of one of our teak chests of drawers. The white paint was a giveaway and, sure enough, there were corresponding chips on the wall at the corner of the stairs near that turn. The damage was bad, and a shame after ten years of carefully looking after the furniture, but we decided to let the issue go. Sadly, that wasn't to be the end of it. As we worked through our bedroom decorating, unpacking, and furniture reassembly over the following days and weeks it became apparent that damage to our furniture was extensive. The chest of drawers I mentioned had several dents and scuffs. So did its sister piece. Admittedly, these are heavy units. Then there's the three oak beds. These beds are all new and I'd unassembled them prior to the removal men calling. The porters, therefore, had to move separate oak head and foot pieces/boards and lengths of oak that formed the sides of the bed. There's a mark, or a dent or a scuff on almost every piece -- ten year's ageing achieved in one day! In the garage, a spilled box of ornaments, and a broken glass fronted picture frame (frame broken/ glass shattered). The sofas fared better, as did the table and chairs, although all these items were older and therefore less important. The outcome with our most valuable and newer furniture is disappointing, especially given that the removal crew remained polite, cheerful and courteous throughout. Given such an outcome, we've had cause to reflect on what might have gone wrong and make the following observations: 1) The crew executed the job briskly, appearing to 'attack' the job. We were surprised, for example, to see our possessions sometimes dropped to the floor rather than placed, admittedly, it was things such as tents, rolled mats etc, but nevertheless... We were surprised to see the wardrobe boxes we'd packed lying on their sides outside the truck, rather than being kept upright. 2) One lad didn't seem able to keep off his text. Often, as he walked back through a room after a lift he was texting as he walked. We have to question whether a lack of focus in concentration, due to the texting, contributed to some of the damage we've seen with our furniture. Then there's an issue of respect. After all, we were paying for the lads' time, and we weren't paying for him to be elsewhere in his thoughts! 3) There seems to be something of an issue around training with the removal team (or some of the members of it). For example, getting the already partially assembled table out of the dinning room of the old house seemed to challenge one lad who asked if I could dismantle it further (not possible). I turned it on end and it fit through the door frame easily. I suspect we had similar issues with that 180-degree bend at the new stairs. Lots of the furniture copped it there, I'm sure. Yet, a different approach to the lift -- upending the furniture first -- would surely have made it easier to get the units up the stairs unscathed and without damaging the walls. It seems reasonable to expect professional removal men to know such tricks of the trade, but they seemed not to in some cases. 4) There seems to be a packing issue. Our new oak bed pieces were wrapped together with packing tape without any padding as far as we could tell. Admittedly, in there already disassembled state, our new oak beds looked like so many pieces of timber, rather than expensive new oak beds -- perhaps their appearance wrong-footed the lads. Nevertheless, those oak pieces had been carefully handled and propped against the bedroom wall by me, only to be apparently lumped together and bundled into the lorry. Admittedly, I did see one porter placing soft packing between the headboards on the lorry, but that didn't save them from the lumps and knocks they clearly received before arriving at there final position in the new place. So, to sum up, we were very pleased with all aspects of the company, how Simon Long presented itself and the way the service was organised and facilitated. However, we suspect that, at the 'execution' level of the service -- the actual delivery of the service -- there are issues that Simon Long as a company might not realise exists. We wonder if they are getting what they think they are getting from your delivery teams. We were not going to mention any of this for fear of 'hurting' three likeable lads who worked so very hard on the day on what is clearly an exhausting and onerous task. Yet, Simon Long asked for honest feedback and this is it -- we think the problem might boil down to a need for more training or, perhaps, a need for training to be fully absorbed by the team. As things stand, despite the positives of the experience, the outcome for our furniture means that, regrettably, we'd probably resist recommending Simon Long at the moment, despite wanting to so much!”

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Posted 8 years ago

Simon Long Removals is rated 4.9 based on 473 reviews