Simon Long Removals Reviews

Name: Simon Long Removals
Rating: 4.85

4.9 Rating 473 Reviews

97 %

of reviewers recommend Simon Long Removals

Company Reviews

Metrics

Info

4.9

Based on 473 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Simon Long Removals 5 star review on 12th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a really good experience with Simon Long Removals. The team who moved us from our old House were fantastic, working through the house sensitively packing our things onto the truck in good time. Would highly recommend .. thanks so much!!”

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Posted 2 months ago

“Efficient and courteous!”

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Posted 9 months ago

“The whole process was handled professionally and with helpful cheery staff which made my first solo move as stress free as possible. Price quoted was very competitive and cardboard packing cases included, unlike some companies. My only gripe was that some keys to cupboards were lost. There were no gloves or masks worn and as it was the beginning of December in full pandemic this was worrying even though I was masked all the time. That said, the guys were cheerful and tremendously helpful and hard working and certainly earned their tips! I would use Simon Long again without hesitation.”

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Posted 3 years ago

“Nice helpful men, could have been a little bit more careful with stuff, quite a few scratches etc on furniture, but overall very pleased”

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Posted 3 years ago

“Flexible and accomodating on run up to completion. Only downside was that on moving day we were constantly asked whether we had received the keys. This culminated in us being given the ultimatum that (to quote) "if you don't get the keys (to the property we were moving into) by 5pm we're leaving and you'll have to re-arrange delivery"! It's not difficult to imagine the extra stress created when the vendor's estate agent was only able to release the keys at 4.50pm....leaving just 10 minutes to spare! That said, once they could move us in, they did, cheerfully and with care. Nice chaps (each got a tenner tip). On the whole, id recommend them....”

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Posted 3 years ago

“Some crossed wires about timings on day of removal. Fortunately resolved quite quickly. Removal men were quick and efficient. Still awaiting removal of empty boxes, as I moved 'out of county'.”

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Posted 3 years ago

“The removal team were excellent, I did struggle with the thetford office not returning calls as promised, I had to phone several times to get extra boxes delivered.”

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Posted 3 years ago

“The booking process & the team on the day were excellent”

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Posted 4 years ago

“I found that the assistance offered by Simon Long made the move less onerous than I anticipated.”

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Posted 4 years ago

“Very professional worked very hard, impressed how much stuff you can get into a van. Would have been 5 stars but for a slight mishap with a jukebox (no damage done)”

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Posted 4 years ago

“Overall the service was good. The removal people were prompt and friendly. They looked after our things well. However, our main criticism was that a lot was left in the old house. Mugs, tins of paint, ladders, kitchen things and other items. None of these had 'not for removal' labels so we are not sure why they were left.”

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Posted 4 years ago

“Overall pretty good. No breakages whatsoever having the full packing service. Mark and young Josh did the packing on the Monday and come Tuesday the crew of four moved the lot. The only mark down is where a small kitchen cupboard (with the cat food ... most important) and two drawers in a centre island were accidently not emptied. Concept of dabbing a piece of sealing tape on a cupboard handle is good but flawed due to poor contrast visibility. The tape indicates the cupboard/drawers have been emptied. The system would be more foolproof if a brightly coloured piece of tape was used. Overall we are very pleased with the service of Simon Long. Debbie in the booking office was so helpful and kept us informed along the process. PS. Mark and Josh were most concerned about the forgotten drawer incident and were very willing to go back - though this proved unnecessary.”

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Posted 6 years ago

“Very efficient, helpful and made the process seamless! A pleasure to move with”

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Posted 6 years ago

“They were quick and efficient in getting the job done! It was also lovely that they were polite and always smiling, even with a mammoth job of heavy lifting!”

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Posted 6 years ago

“nice team quick and helpful”

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Posted 6 years ago

“Rather than pack items ourselves we chose the full packing service. The day before our removal two guys arrived with an enormous truck which the driver skillfully managed to reverse into our drive. They spent the day carefully packing all the items into boxes. They then returned the following day and carefully loaded the truck with all our belongings. By 2.00pm they had finished loading and drove the truck to our new home a half mile away. Then the unpacking began. My wife directed the team which by now had risen to six and they put the items where she wanted them to go. All were very polite and helpful and drank lots of tea and coffee.”

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Posted 6 years ago

“very helpful”

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Posted 6 years ago

“Your staff were friendly and helpful and appeared to take great care with our belongings.”

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Posted 6 years ago

“BUT we lost a box of ornaments!! This came out of one of the bedrooms but was eventually found rather precariously balanced on some shelves in the garage. This had been rather upsetting as, although of little monetary value, they were of great sentimental value”

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Posted 7 years ago

“Punctual/Efficient/Good Teamwork Head Office also very good at organising logistics”

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Posted 7 years ago

Simon Long Removals is rated 4.9 based on 473 reviews