Not sure why I am supposed to only comment on what made me happy. Not really an 'honest review' is it? They were flexible when it came to having to re-quote due to changes in the number of boxes to be moved, although they re-quoted the same price initially and refused to budge on the price until I pointed out the number of boxes to be moved had gone down significantly. They then apologised for their error and resent a quote which was a lot cheaper. On the day, I only saw them at the new office, however the members of staff who were at the office we moved from were not impressed, saying the guys were slow, and they ended up doing a lot of the lifting/carrying and also had to fill their cars with stuff which didn't go in the lorry. I have ticked Acceptable because they did the most part of their job, but they wouldn't be first on my list of recommendations.... and I would be reluctant to use them again without having a more detailed explanation of what they would and would not do.