Shot Scope Reviews

Name: Shot Scope
Rating: 3.79

3.8 Rating 187 Reviews

68 %

of reviewers recommend Shot Scope

3.8

Based on 187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

About Shot Scope:

Shot Scope offer a wide range of golf GPS & performance tracking devices which help golfers lower scores, handicaps and enjoy the game.

The products we offer are suitable for golfers of all ages and abilities, every product has been designed by golfers for golfers, with a focus on functionality, usability, design and modern technology.

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Shot Scope 5 star review on 3rd October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First X5 had defective & unresponsive touch screen and was replaced under warranty. The replacement has since become unreliable when there’s any hint of moisture (either rain or sweat) with the screen locking or changing between holes without input. I contacted Shotscope and followed their advice using the ‘lock watch face’ and ‘rain’ mode settings. Unfortunately the watch is now permanently locked in play mode and will not allow access to reset back. So far Shotscope have been unresponsive to my request for a solution and the watch is unusable - I can’t even change the course it’s set on! Pity as it looks good, is comfortable, has reasonable battery life but as for an item of sports equipment to be used in all conditions I am very disappointed and will be tossing it in the bin.”

Helpful Report

Posted 1 month ago

Hi Jerry, I am sorry to hear this. I can see an agent has been speaking with you and has replied to you after your most recent issue. If you check your emails you should have a reply.

Posted 1 month ago

“Poor customer service. I bought a shot scope x5 directly from them which arrived defective.It’s been 4 weeks now and still no solution with regards to replacing or refunding my watch. I’ve sent them 4 emails already, it’s take them to forever to respond and still no solution. Why is it so hard for you to fix a basic issues!!!!”

Helpful Report

Posted 2 months ago

Hi, I can see we've replied to your emails a few times now from different agents as well. I would check your email inbox and spam folders and get back to your agents so we can sort this for you.

Posted 2 months ago

“Connects but won’t register golf , always updates”

Helpful Report

Posted 4 months ago

Hi Joseph, I am sorry to see that. I can see a support agent is now helping you with this.

Posted 4 months ago

“Ordered watch from shotscope website upgraded firmware everything great next morning brightness was half as much outside unusable. So I'll work on getting refund”

Helpful Report

Posted 4 months ago

Hi Donald, That is very strange, could you please contact our support team at support@shotscope.com and they can help you with this.

Posted 4 months ago

“No charging cable”

Helpful Report

Posted 4 months ago

Hi Dan, I am really sorry about that. I can see we've now sent a charging cable out to you so this should be with you soon.

Posted 4 months ago

“Bought the watch 2 years ago and only used for one season due to knee replacements. Wanted tor use it this year and can't load any courses. I contacted the company and it took 2 weeks for them to finally tell me I don't have a warranty and only thing I can do is purchase a new watch. I told them I knew the warranty was already up that wasn't my issue. How can I get a perfectly good watch to load the courses? Kept getting the same answer buy a new watch. I sent so many of my clients to buy from this company but not anymore. I am a golf instructor and use this for my playing lessons. I will have to use Arccos for my next purchase and clients. Thanks Shot Scope for losing customers.”

Helpful Report

Posted 5 months ago

Hi Greg, I am really sorry about these issues, It was initially deemed a fault with the device which is why we offered an upgrade offer for a new one. Once a device is out of warranty we cannot replace it for free. I am sorry about that. I can see your support agent is still trying to help with this though, if you reply to your agents questions we can hopefully get this working for you better. If not then you can take advantage of the upgrade price if you wished in future.

Posted 5 months ago

“No response, presumably sent to correct email?”

Helpful Report

Posted 6 months ago

Hi Stuart, I've had a check on all our email systems and I cannot find anything under your name I'm afraid. The correct email address for support is support@shotscope.com If you contact them they will help you out.

Posted 6 months ago

“Disappointing”

Helpful Report

Posted 6 months ago

Hi Alec, I am really sorry to hear that, please contact our support team at support@shotscope.com and they will help you with this.

Posted 6 months ago

“I want to love it but can’t get it to work and can’t get support.”

Helpful Report

Posted 7 months ago

Hi, I am really sorry about that. We have recently had some technical issues with emails being forwarded on so I apologise for that delay. This has now been fixed. I can see an agent has replied to you now with return information.

Posted 6 months ago

“The data portal is just not really useful. It might be ok if the data going in were even remotely accurate. You can get better stats on free apps.”

Helpful Report

Posted 7 months ago

Hi, I'm sorry you feel that way. Please contact our support team at support@shotscope.com with any feedback on the new app and we can take this on board.

Posted 7 months ago

“The Connex/ShotScope product when it works gave me great feedback to my golf game. However, on the two rounds I tried using it, I spent more time trying to undo the darkness feature the App would place my phone into then using the information it provided. On the second round I got so frustrated by the app placing my pnone's display into extremely dark that I stopped using it. Even when turning off the Power Save feature, the App placed my phone's display into extremely dark so you couldn't see anything including the home screen.”

Helpful Report

Posted 7 months ago

Hi Ronald, I am sorry to hear that, please contact our support team at support@shotscope.com and they will help you out with this.

Posted 7 months ago

“Your customer service sucks .”

Helpful Report

Posted 8 months ago

Hi Martin, I can see we've been speaking with you over the last month or so about your missing parcel, apologies for any inconvenience caused by that. I can see we last messaged you on March 7th but have not had a reply. If you reply to your support agent we can help you further.

Posted 7 months ago

“Lack basic customer service & support; never received my v5 watch; would not recommend anyone to buy”

Helpful Report

Posted 10 months ago

Hi Rui, I am sorry you feel that way. I have had a look and I cannot find any emails from yourself. How did you contact us? Our email address is support@shotscope.com

Posted 7 months ago

“One star is too many. I bought a watch which I wanted to return as I realised I needed a higher spec. I have emailed them several times, they haven't replied and it's now over a month ago. I've posted the watch back to the address on their website but have heard nothing. I'm now financially out of pocket with no watch . Beware!”

Helpful Report

Posted 10 months ago

Hi, I'm sorry you feel that way. It looks like you had initially replied to the auto confirmation email, this doesn't get to us I'm afraid. Once you emailed support it looks like we helped you out with your refund request.

Posted 7 months ago

“Difficult to to rate as I have not received the product as yet. The original was poor design anyhow as it broke very easily.”

Helpful Report

Posted 10 months ago

Hi Vesa, If you still have not received your product or are having issues please contact our support team at support@shotscope.com

Posted 7 months ago

“I never received my range finder and the customer service has never replied to my emails requesting the status. Very bad experience!”

Helpful Report

Posted 10 months ago

Hi Daniel, I have looked into this and it looks like you were emailing our auto generated confirmation emails initially. We don't get these emails I'm afraid. I can see you messaged us again via Facebook in December and you were helped by one of our support agents. Any further issues just get back to us. Our support email is support@shotscope.com

Posted 7 months ago

“I had a frustrating experience purchasing the X5 GPS Watch in stealth black. I placed my order on 11/12/24 but never received a confirmation email. On 11/15/24, I reached out via email and finally received a response on 11/20/24, only to be told that the stealth black model was sold out in the USA due to a website error. After speaking with Cameron, I was offered a prestige black watch instead, which I declined because the entire process had already been so frustrating. Despite this, Cameron insisted on sending a watch from Canada. When the package finally arrived, it contained only a stealth black watch strap—not the watch itself. I informed Cameron that I wanted a refund and offered to send the strap back at my own expense. At no point did the company offer any form of compensation or make an effort to resolve the situation fairly. The lack of communication, accountability, and customer service was extremely disappointing. I would not recommend this product or company to anyone.”

Helpful Report

Posted 11 months ago

Hi Juan, I am really sorry about this. We ran out of stock and then the strap was sent in error. I can only apologise. I'm glad to see we've now resolved this and refunded your purchase.

Posted 7 months ago

“Altogether a waste of money . The rating site does not even work so I can't leave my ratings.”

Helpful Report

Posted 1 year ago

“The course layout is incorrect, it also kept jumping from hole to hole. Didn't even get through 9 holes with it.”

Helpful Report

Posted 1 year ago

“very diappointed in the app.”

Helpful Report

Posted 1 year ago

Shot Scope is rated 3.8 based on 187 reviews