Arabica London Reviews

Name: Arabica London
Rating: 4.76

4.8 Rating 1,220 Reviews

94 %

of reviewers recommend Arabica London

Company Reviews

Metrics

Info

4.8

Based on 1,220 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Arabica London:

ARABICA WAS BORN OUT OF A PASSION FOR THE FOOD OF THE LEVANT - THE SUN-DRENCHED LANDS OF THE EASTERN MEDITERRANEAN.

We’ve travelled extensively through the fertile valleys of Jordan, mountainous villages of Lebanon and vibrant cities of Beirut, Istanbul, Tel Aviv, and Jerusalem to procure the finest middle-eastern ingredients. We draw inspiration from a culinary kaleidoscope of delicacies discovered on our adventures, to recreate the deliciousness that epitomise the breadth of flavours, colours and textures of one of the world’s most exciting food cultures.

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Phone:

0207 708 5577

Email:

shop@arabicalondon.com

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Arabica London 5 star review on 14th September 2024

219

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful fresh food with great flavour. The staff in the restaurant are brilliant and the home delivery service is really helpful. We'll definitely both visit and order again.”

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“Arrived on time in perfect condition and was delicious!!!”

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“Goods arrived promptly and lovely as ever.”

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“Fantastic service and delicious product. Best Turkish delight by far!”

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“The vegan feast meal kit is an absolute treat! Top quality food and the best hummus known to man, such a brilliant service to have it delivered all the way to Yorkshire in perfect condition”

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“Excellentservice delivered on time”

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“Delicious food with clear instructions for finishing. Great that the wool insulation is returnable to be reused. Would be great is the food boxes could be returnable also”

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“Delicious food hamper and really helpful when I had a couple of questions too. Thank you!”

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“I always enjoy the food that Arabica provides. However, their distribution and communication leave much to be desired. They omitted items from my order. I emailed them about this, but have had no reply more than 24 hours later. Also, not for the first time, some items were damaged in transit. This is because of the flimsy packaging and poor packing.”

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“As ever really enjoyed the food. All arrived well packaged and in perfect condition.”

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“One of the plastic tubs of food was broken so leaked all over the other items of food and wine. I have tried to contact customer services but have not heard back.”

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Thank you for bringing this to our attention, and we sincerely apologise for the breakages you experienced. While we take great care in packaging our products to ensure they arrive safely, there are rare instances where damage can occur during transit. We understand how frustrating this must be. Our customer service team was closed at the time of your initial contact, but rest assured, a member of our team will be reaching out to you today to resolve the issue promptly. We truly value your business and appreciate your understanding as we work to make this right.

“I'm sorry but the delay meant that the tabbouleh was past its best ...”

Helpful Report

Hello David, Thank you for bringing this to our attention. We sincerely apologise for the delay with your shipment. We are actively following up with our third-party couriers to resolve the issue. One of our team members will reach out to you shortly to arrange a refund. We appreciate your patience and understanding, and we’ll do our best to ensure a smoother experience moving forward.

“Fantastic food, incredibly tasty and more than enough food for two of us. Made for a very special date night and with plenty of left overs to enjoy the next day too! Only dropping a star for the large amount of plastic packaging. Could some things be combined or non-plastic packaging used for some elements? Otherwise, excellent.”

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“Having visited the restaurant, I ordered stuffed vine leaves for a party at home. Unfortunately, the quality was not what I expected - the rice was undercooked & hard & most of the large quantity I bought were not eaten.”

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“Nothing short of brilliant. Fantastic food from home. Restored my faith in the 'home meal kit' market. Exceptionally delicious. We will be buying again. Thank you (The Birthday Boy (aka husband) was super happy with his birthday dinner). Thank you again.”

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“This is the second time we've ordered the Vegan Feast. It's absolutely delicious. We live in Mid Wales and to be able to have such lovely food delivered to our door is a real treat. There's always enough leftover for lunch the next day too.”

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“The delivery was within the stated timetable, which is always a good start. The packaging, given that there was fresh, chilled food inside, was excellent. As usual, the food was plentiful and excellent in quality. I would highly recommend.”

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“Delicious food but let down by the delivery service. ONe of the packages was too damaged in transit to be used, another was so broken I had to pick bits of platic out of it. But overall, excellent, tasty food. The lamb ouzi was succulent, melting and flavoursome.”

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“Delicious food and excellent delivery service.”

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“The food is always delicious and the wine too. My only disappointment is that the pitta breads went mouldy within 3 days of delivery but I probably should have kept them refrigerated.”

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“Excellent food, good quantities, easy to follow instructions. Just poor at responding to messages, but it didn't matter in the end”

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Arabica London is rated 4.8 based on 1,220 reviews