Arabica London Reviews

Name: Arabica London
Rating: 4.75

4.8 Rating 1,246 Reviews

94 %

of reviewers recommend Arabica London

Company Reviews

Metrics

Info

4.8

Based on 1,246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Arabica London:

For over two decades, we’ve roamed the fertile valleys, mountain villages, coastal towns, and bustling cities of Lebanon, Syria, Jordan, Turkey, and beyond—driven by a deep curiosity to taste, learn, and immerse ourselves in the region’s rich culinary traditions.

We’ve sought out artisanal producers in remote farming regions, savoured home-cooked Lebanese food, and lingered over time-honoured meze classics with arak in historic tavernas. From lively Middle Eastern restaurants and traditional Turkish grill houses to bustling modern eateries and entrepreneurial street food carts, every experience has shaped our approach to an extraordinary cuisine—bursting with flavour, colour, and texture, rooted in a connection that transcends borders.

Food is a universal language—a way to forge connections, preserve heritage, and create lasting memories. But at its heart, Arabica is about more than just food—it’s about people. It’s about the timeless ritual of gathering around a table to break bread, share stories, and celebrate traditions.

Arabica brings these flavours to life, offering a taste of the warmth, generosity, and spirit of the Eastern Mediterranean.

Visit Website

Phone:

0207 708 5577

Email:

shop@arabicalondon.com

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Arabica London 5 star review on 14th September 2024

219

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought from Arabica a few times before,everything I have had has always been fresh and delicious would highly recommend.”

Helpful Report

Posted 1 year ago

“Lebanese Beef Feast was fantastic!! Really lovely selection of food, the meze starters were great too. Only small issue was the bulgar wheat for the tabbouleh did not soften. Otherwise it was brilliant!! Would also recommend the playlist to give that restaurant vibe!”

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Posted 1 year ago

“It took me ages to finalise my order because there are so many lovely dishes to choose from. I eventually settled on the vegetarian selection plus some additional dishes from the individual mezze. Each dish was absolutely delicious. The flavours and colours were a delight. Everyone enjoyed it and had seconds, some even had thirds!! I had reason to contact customer services via email and I had a prompt response which was very helpful. I will definitely be using Arabica again and thoroughly recommend them.”

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Posted 1 year ago

“Absolutely delicious vegan feast, though would have cooked the cauliflower a bit longer. The feta and spinach berogi was wonderful and everything tasted really fresh. We all loved it.”

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Posted 1 year ago

“Delicious food. Super fast delivery. A brilliant company to deal with. What's not to like. I highly recommend”

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Posted 1 year ago

“This is a joyful collection of flavours and colours tasting very delicious . Although in the box it looks like not enough once put out in dishes it fills the table and best of all covers the needs of many dietary requirements . A delight and great treat”

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Posted 1 year ago

“Very nice and easy”

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Posted 1 year ago

“Had the vegetarian feast, moussaka and lamb kibbeh, home delivery. Mostly delicious and simple to prepare. The pickled veg was way too salty and the lamb kibbeh a little bland.”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“Everything arrived as expected. The hand made pittas really are amazing. We filled them with the chicken, tabbouleh, garlic sauce and aubergine dip. Unbelievable - so tasty. Everything tasted so far was a real treat. I would 100% recommend.”

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Posted 1 year ago

“Fabulous flavours and generous portions. Full instructions given, loved the attention to detail with even the garnishes being provided”

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Posted 1 year ago

“Very enjoyable kit - more than enough for two people”

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Posted 1 year ago

“Food was absolutely fantastic- great value for money. Also customer service when I had an issue was excellent too”

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Posted 1 year ago

“Absolutely delicious! We treated ourselves to the Vegetarian Meze feast for 4 for our New Year celebrations and it was fantastic. The cooking instructions could have been a little clearer on one or two of the items but the food itself was so good, very fresh, very authentic. It arrived on time and was extremely well packaged - sturdy, insulated and chilled meaning I didn't need to deal with it immediately on arrival. It looked and tasted so good I can't wait to find a reason to order again!”

Helpful Report

Posted 1 year ago

“Amazing! Vegan Feast looked fresh and colourful on the table and didn’t disappoint when it came to taste and flavour. Thoroughly enjoyed by one vegan, one vegetarian and, despite their initial doubts, by seven meat eaters. Instructions could benefit from a few tweaks to improve clarity a little, but this didn’t distract from a superb meal that provided the centrepiece for a wonderful feast with family and friends.”

Helpful Report

Posted 1 year ago

“The Vegan Feast was tasty by all accounts BUT no instructions included with the Kit, or ingredients list - or any paperwork, not even the postcard that I was told on the phone should be there. so therefore not suitable as a surprise gift. The recipient was gluten-free for health reasons so the ingredients list was crucial. My gift recipient had to go to the Arabica website for cooking instructions, where the prices are displayed - which isn't ideal for a gift. (Review under the name Mike Laverty - but purchaser is actually Frances Derbyshire)”

Helpful Report

Posted 1 year ago

Dear Frances Derbyshire (and Mike Laverty), We're truly sorry for the missing postcard with the link to download the instructions in your recent Vegan Feast order. Your satisfaction means a lot to us, and we apologize for any inconvenience caused. Despite this hiccup, we're glad to hear the Vegan Feast was enjoyed. Your resourcefulness in finding the cooking instructions online is appreciated. Our commitment to reducing our carbon footprint led us to keep instructions online. However, we understand it affected the traditional gifting experience on this occassion, and I'm sorry for that. Once again, we apologise for any inconvenience caused and appreciate your understanding. One of the team will be contact next week when we return from the festive break. Wishing you a happy new year.

Posted 1 year ago

“Our 3rd or 4th year of ordering this as a big family feast for a special occasion - the food is reliably delicious and quick to prepare, the instructions are clear & simple, and there’s plenty to go around!”

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Posted 1 year ago

“My delivery was left on my doorstep in full view of a busy road 12 feet away. Lights were on, curtains left open to show we were in. A notice on our front door asks delivery agents NOT to leave parcels on our front step. There is also an option to leave with an immediate neighbour. I'd also given delivery instructions when ordering. ALL THIS WAS IGNORED. DPD didn't even knock on the door. They left an electronic message saying "parcel delivered and received by Helen..." which is an absolute LIE! It's sheer good luck we received our parcel. It doesn't matter whether the food is good or not. We won't be ordering from you again as your delivery agent puts expensive deliveries at such risk. Extremely disappointed as I expected to make repeat orders.”

Helpful Report

Posted 1 year ago

Dear Helen, First and foremost, please accept our sincerest apologies for the inconvenience and frustration caused by the recent delivery of your order. We genuinely appreciate your feedback and understand the importance of a reliable and secure delivery service. We want to assure you that we take such matters seriously, and your experience is not reflective of the standard of service we strive to provide. It deeply concerns us that your delivery instructions were ignored, and your parcel was left in a vulnerable location. We acknowledge that, despite our efforts to partner with reputable delivery companies, occasional lapses occur. Over the years, we've worked with various carriers, and unfortunately, none have been entirely faultless. On average, we encounter issues with approximately 3% of deliveries made by third-party carriers. However, please be assured that we continually assess and address these issues to improve our overall service. Regarding your specific incident with DPD, we are deeply sorry for the oversight by their driver. We will promptly communicate your concerns to DPD and take the necessary steps to ensure that such incidents are minimized in the future. Our customer service team will be reaching out to you next week after our return from the festive break to discuss this matter further and explore ways we can make amends for the inconvenience caused. We truly regret that your initial experience with us has fallen short of your expectations. Your satisfaction is of utmost importance to us, and we are committed to addressing and resolving this issue to regain your trust. We understand your decision not to reorder, and while we respect your choice, we genuinely hope you enjoyed the products you received. If there's anything specific you'd like us to address or if you have any further comments, please don't hesitate to share them with us. Once again, we sincerely apologize for any inconvenience caused, and we appreciate your understanding as we work to rectify this situation. Wishing you a wonderful festive season and looking forward to the opportunity to make things right.

Posted 1 year ago

“Excellent quality and more than adequate portions. Recommended!”

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Posted 1 year ago

“Good website with range of alternative middle eastern products”

Helpful Report

Posted 1 year ago

Arabica London is rated 4.8 based on 1,246 reviews