Arabica London Reviews

Name: Arabica London
Rating: 4.74

4.7 Rating 1,281 Reviews

94 %

of reviewers recommend Arabica London

Company Reviews

Metrics

Info

4.7

Based on 1,281 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Arabica London:

For over two decades, we’ve roamed the fertile valleys, mountain villages, coastal towns, and bustling cities of Lebanon, Syria, Jordan, Turkey, and beyond—driven by a deep curiosity to taste, learn, and immerse ourselves in the region’s rich culinary traditions.

We’ve sought out artisanal producers in remote farming regions, savoured home-cooked Lebanese food, and lingered over time-honoured meze classics with arak in historic tavernas. From lively Middle Eastern restaurants and traditional Turkish grill houses to bustling modern eateries and entrepreneurial street food carts, every experience has shaped our approach to an extraordinary cuisine—bursting with flavour, colour, and texture, rooted in a connection that transcends borders.

Food is a universal language—a way to forge connections, preserve heritage, and create lasting memories. But at its heart, Arabica is about more than just food—it’s about people. It’s about the timeless ritual of gathering around a table to break bread, share stories, and celebrate traditions.

Arabica brings these flavours to life, offering a taste of the warmth, generosity, and spirit of the Eastern Mediterranean.

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Phone:

0207 708 5577

Email:

shop@arabicalondon.com

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Arabica London 5 star review on 11th June 2025

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The food was very good! Pity you were let down by DPD. The caption with the photo says ‘left on front porch’. This property does not have one! Laziness or incompetence - don’t know - but they certainly did not do the job!”

Helpful Report

Posted 9 months ago

Dear Christine, We are glad that you have enjoyed our meal and we hope that you think of us in the future. I am so sorry to hear that our partners did not follow your instructions for delivery. We will be contacting them to discuss this matter. In the meantime, you should be contacted by our team with further information. I hope that we are able to reinstate your trust in our services.

Posted 9 months ago

“I did have trouble order vouchers as it shoudo be clearer which is the restaruant voucher and which is the online shopping voucher if it needs to be seperate - why dont you do the same voucher to make it easier? The team were helpful though once I called - but a very confusiing website.”

Helpful Report

Posted 9 months ago

“It was a nice meal but unfortunately the butter bean dish was very smashed so had leaked within the box- this was odd as there was no damage to either the box or other dishes . Also it was very difficult to find the instructions. Also some of the dishes didn’t taste quite so freshly made as in previous orders. So sorry but not a rave review”

Helpful Report

Posted 1 year ago

Dear Brendas, Thank you for your feedback, and I’m really sorry to hear that your butter bean dish leaked in transit. While we take great care in packaging, occasional breakages can still happen, even when there’s no visible damage to the box. We also appreciate your note about the instructions. As mentioned, they are available to download from our website, but we’ll take your feedback on board to ensure they’re easier to locate in future. One of our customer service team members will be in touch shortly to make this right. We really appreciate your support and hope to deliver a better experience next time.

Posted 11 months ago

“Really disappointed with the short rib beef, came frozen- wasn’t expecting that and challenged some timings. But it was also, just too fatty. I know it is a fatty meat but this was bad, not enjoyable. The rest of the order was perfect as per usual.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback, and I’m really sorry that the short rib didn’t meet your expectations. While we know it’s naturally a fattier cut, it sounds like this wasn’t quite right, and we really appreciate you bringing it to our attention. We’ll be discussing this with our supplier to ensure we’re delivering the best possible quality, and one of our customer service team will be in touch shortly to make things right. Really pleased to hear the rest of your order was up to standard, and we truly appreciate your custom.

Posted 11 months ago

“Love the food Poor customer service emailed because items missing had no response yet”

Helpful Report

Posted 1 year ago

Dear Julie, We’re sorry to hear that there were missing items in your order. While every effort is made to pick and pack orders correctly, the odd item is missed from time to time. We take customer service very seriously at Arabica - The customer service team work between Monday - Friday 9am - 5pm, so someone will be in touch tomorrow to find out what was missing and resolve things for you. Apologies again.

Posted 1 year ago

“Thnaks for sending through the product. A quick note on 2 accounts: it was well-packaged to prevent the product being crushed, but perhaps didnt need so much packaging in this day and age of resources? Also, the dpd driver said he attempted to deliver. Strange. I was in all day as I was unwell, and no-one came to the door. It therefore meant I had to go to the local post office and queue for 1/2 hour to collect the parcel. Not quite door-to-door delivery service!”

Helpful Report

Posted 1 year ago

“It’s a lovely idea. However, the quality of the food wasn’t great. It didn’t have much flavour and didn’t taste like the mezze that we’re used to. The baklava was nice.”

Helpful Report

Posted 1 year ago

“An unexpected disappointment. The dips were better than our local Waitrose fare but were not for a restaurant. The lamb moussaka lacked flavour and huge let down. The baklava on the other hand were spot on best of the lot. We visit the restaurant in Borough Market from time to time and the food actually wonderful. The delivery service use to be great, but gone down hill. I suggest either go back to maintaning resto quality in the delivery or stop it altogether for the sake of the brand name.”

Helpful Report

Posted 1 year ago

Dear Anusha, We really appreciate you taking the time to give us some constructive feedback and we're sorry the food didn't live up to your expectations on this occasion. One of the customer service team will be in touch shortly to discuss your feedback on the delivery to Liverpool in more detail. Thank you once again and we look forward to welcoming you to our restaurants next time you visit London.

Posted 1 year ago

“The Vegan Feast was tasty by all accounts BUT no instructions included with the Kit, or ingredients list - or any paperwork, not even the postcard that I was told on the phone should be there. so therefore not suitable as a surprise gift. The recipient was gluten-free for health reasons so the ingredients list was crucial. My gift recipient had to go to the Arabica website for cooking instructions, where the prices are displayed - which isn't ideal for a gift. (Review under the name Mike Laverty - but purchaser is actually Frances Derbyshire)”

Helpful Report

Posted 2 years ago

Dear Frances Derbyshire (and Mike Laverty), We're truly sorry for the missing postcard with the link to download the instructions in your recent Vegan Feast order. Your satisfaction means a lot to us, and we apologize for any inconvenience caused. Despite this hiccup, we're glad to hear the Vegan Feast was enjoyed. Your resourcefulness in finding the cooking instructions online is appreciated. Our commitment to reducing our carbon footprint led us to keep instructions online. However, we understand it affected the traditional gifting experience on this occassion, and I'm sorry for that. Once again, we apologise for any inconvenience caused and appreciate your understanding. One of the team will be contact next week when we return from the festive break. Wishing you a happy new year.

Posted 2 years ago

“This was the Lamb feast plus their Lebanese aged red Cinsault. Altogether not very impressive, except that the Hummus was excellent and the Baba Ganoush quitegood. The lamb stew was underwhelming and lacked the expected richness. The wine was quite drinkable, but not memorable.”

Helpful Report

Posted 2 years ago

“Unusually not very good this time - squashed kibbeh and under weight halloumi which was made up of end pieces so we couldn't slice it as we wanted. No response from customer service and over all very difficult to get in touch with them. Disappointing this time.”

Helpful Report

Posted 2 years ago

“We had the meat feast plus extras and the food was nice but not outstanding. Unfortunately the pickles and hummus were missing from the feast. Arabica have offered me a £10 discount for an order in the next 2 months in recompense, which is useless as we don’t want to buy this so soon again. Other meal providers have been much more reasonable when they have been problems.”

Helpful Report

Posted 3 years ago

“Falafel turned out ok, better than I’ve done before. Not sure we needed the pot of tahini, would have preferred more hummus.”

Arabica London 3 star review on 25th June 2022

Helpful Report

Posted 3 years ago

“Shrunken Boreji! I’ve ordered home delivery food several times and thoroughly enjoyed. I was very disappointed to receive 2 Boreji at £16 each that were literally half the size previously ordered. Claiming to feed 4 to 6 there is scarcely enough for 2 people - they are the size of a tea plate. luckily the tapas looks as good I recall it so I will need to buy something in addition for our meal .”

Helpful Report

Posted 3 years ago

Dear Shelagh, Thank you for taking the time to share some constructive feedback. We’re sorry that the boregi weren’t up to their usual standard. This has been fully investigated with our kitchen manager and our customer service team will be in touch shortly.

Posted 3 years ago

“Prompt delivery”

Helpful Report

Posted 3 years ago

“Order a large delivery kit for my sister birthday surprise , some boxes were cracked and food had spread on to a few packages this is the fault of the delivery company but no sure if box said handle with care. Have had a previous delivery but came with out damage. Disappointed ,informed provide on Friday so awaiting for reply”

Helpful Report

Posted 3 years ago

“Great quality food, however, multiple containers were broken and leaking the contents.”

Helpful Report

Posted 4 years ago

Dear Raj, Thank you for the lovely comments about the food. We are really sorry to hear that some of the packagings were damaged in transit. Despite us carefully packing every order with plenty of recycled shredded filler, on a few rare occasions, consignments are mismanaged by our third-party couriers. Thank you for taking the time to share the issues experienced. We will be feeding this back to DPD and one of our customer service team will be in touch shortly.

Posted 4 years ago

“Order notification for 17/12 not 21/12 as requested: delivery not received until 18/12: numbers on photos in booklet differ to those in the text & on the various elements. Not great - so unplanned arrival means delayed preparation. It’s doubtful that we’ll return for further orders”

Helpful Report

Posted 4 years ago

Dear Michael, Sincerest apologies. We dispatched your order on time but our third-party couriers experienced several positive Covid cases that week and the combination of a surge in orders and a shortage of delivery drivers on the network impacted the service on that particular delivery date. One of the customer service team will be in touch on Tuesday 4th when they are back in the office to try and make up for the disappointment caused. Hope you had a lovely Christmas and a happy new year. James Founder

Posted 4 years ago

“The order arrived perfectly on time, the food was in superb condition, even down to the herbs and lettuce. The main meat and rice course was absolutely fine, but the starters were over-salty (except the hummus). I couldn’t finish the pickles because of the salt but that was just a very small element of the starter platter. Maybe that’s normal for Lebanese cuisine?”

Helpful Report

Posted 4 years ago

“The concept, packaging and instructions were excellent but the food, unfortunately, was bland.”

Helpful Report

Posted 4 years ago

Arabica London is rated 4.7 based on 1,281 reviews