Arabica London Reviews

Name: Arabica London
Rating: 4.75

4.8 Rating 1,246 Reviews

94 %

of reviewers recommend Arabica London

Company Reviews

Metrics

Info

4.8

Based on 1,246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Arabica London:

For over two decades, we’ve roamed the fertile valleys, mountain villages, coastal towns, and bustling cities of Lebanon, Syria, Jordan, Turkey, and beyond—driven by a deep curiosity to taste, learn, and immerse ourselves in the region’s rich culinary traditions.

We’ve sought out artisanal producers in remote farming regions, savoured home-cooked Lebanese food, and lingered over time-honoured meze classics with arak in historic tavernas. From lively Middle Eastern restaurants and traditional Turkish grill houses to bustling modern eateries and entrepreneurial street food carts, every experience has shaped our approach to an extraordinary cuisine—bursting with flavour, colour, and texture, rooted in a connection that transcends borders.

Food is a universal language—a way to forge connections, preserve heritage, and create lasting memories. But at its heart, Arabica is about more than just food—it’s about people. It’s about the timeless ritual of gathering around a table to break bread, share stories, and celebrate traditions.

Arabica brings these flavours to life, offering a taste of the warmth, generosity, and spirit of the Eastern Mediterranean.

Visit Website

Phone:

0207 708 5577

Email:

shop@arabicalondon.com

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Arabica London 5 star review on 14th September 2024

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not arrived yet - more than 24 hours late. 😢”

Helpful Report

Posted 1 month ago

Dear Paul, We're so sorry to hear your parcel hasn’t arrived yet — we completely understand how frustrating this must be, especially with it being more than 24 hours late. We use a third-party delivery service, and while delays are thankfully rare, they can occasionally happen. Please rest assured that we’re already looking into this with our delivery partner, and one of our team will be in touch shortly to either arrange a new order or issue a full refund — whichever you'd prefer. Our sincere apologies again for the inconvenience, and thank you so much for your patience while we get this sorted for you. Warm regards, The Arabica team

Posted 4 weeks ago

“Having visited the restaurant, I ordered stuffed vine leaves for a party at home. Unfortunately, the quality was not what I expected - the rice was undercooked & hard & most of the large quantity I bought were not eaten.”

Helpful Report

Posted 7 months ago

“My delivery was left on my doorstep in full view of a busy road 12 feet away. Lights were on, curtains left open to show we were in. A notice on our front door asks delivery agents NOT to leave parcels on our front step. There is also an option to leave with an immediate neighbour. I'd also given delivery instructions when ordering. ALL THIS WAS IGNORED. DPD didn't even knock on the door. They left an electronic message saying "parcel delivered and received by Helen..." which is an absolute LIE! It's sheer good luck we received our parcel. It doesn't matter whether the food is good or not. We won't be ordering from you again as your delivery agent puts expensive deliveries at such risk. Extremely disappointed as I expected to make repeat orders.”

Helpful Report

Posted 1 year ago

Dear Helen, First and foremost, please accept our sincerest apologies for the inconvenience and frustration caused by the recent delivery of your order. We genuinely appreciate your feedback and understand the importance of a reliable and secure delivery service. We want to assure you that we take such matters seriously, and your experience is not reflective of the standard of service we strive to provide. It deeply concerns us that your delivery instructions were ignored, and your parcel was left in a vulnerable location. We acknowledge that, despite our efforts to partner with reputable delivery companies, occasional lapses occur. Over the years, we've worked with various carriers, and unfortunately, none have been entirely faultless. On average, we encounter issues with approximately 3% of deliveries made by third-party carriers. However, please be assured that we continually assess and address these issues to improve our overall service. Regarding your specific incident with DPD, we are deeply sorry for the oversight by their driver. We will promptly communicate your concerns to DPD and take the necessary steps to ensure that such incidents are minimized in the future. Our customer service team will be reaching out to you next week after our return from the festive break to discuss this matter further and explore ways we can make amends for the inconvenience caused. We truly regret that your initial experience with us has fallen short of your expectations. Your satisfaction is of utmost importance to us, and we are committed to addressing and resolving this issue to regain your trust. We understand your decision not to reorder, and while we respect your choice, we genuinely hope you enjoyed the products you received. If there's anything specific you'd like us to address or if you have any further comments, please don't hesitate to share them with us. Once again, we sincerely apologize for any inconvenience caused, and we appreciate your understanding as we work to rectify this situation. Wishing you a wonderful festive season and looking forward to the opportunity to make things right.

Posted 1 year ago

“Not received”

Helpful Report

Posted 2 years ago

“After send e mail that my food arrive all broke still Not reply I have to throw away so much food Not even a reply”

Helpful Report

Posted 2 years ago

Dear Andrea, As explained on our telephone conversation the customer service department is closed on the weekend. Apologies for any frustration caused by not responding sooner. We apologise once again that a couple of items in your order were damaged and glad that you were happy with the outcome. We look forward to forward to your next order.

Posted 2 years ago

“I was very disappointed with my delivery - this was to celebrate my 40th birthday. There were no visible instructions and two of the food boxes were damaged with shards of plastic in the food. I unfortunately only found this out when I went to prepare the meal and I’m sad to say, made my question the safety of the other items in my delivery. Our meal for 2 was fairly expensive and I would have expected better packaging.”

Helpful Report

Posted 3 years ago

Dear guest, We are really sorry to hear that two containers were damaged. Our containers have been selected to ensure minimal damage possible when travelling. Saying so, there are the odd occasions (currently 2 out of 100 deliveries) where the boxes get mishandled by our third-party courier after leaving our kitchens. Currently, the instruction leaflets are given with step by step for our meal kits. We do not send instructions leaflets on our individual items as each item has any required instructtions on the back of the pack. Our customer service team will be contacting you shortly in order to proceed with the refund for the items that have arrived damaged. Warm Regards,

Posted 3 years ago

“We've used and enjoyed Arabica on a number of occasions. This time you let us down. Date night was on Tuesday. Meal turned up on Wednesday. A generic non personal email was sent to us to say that you would fail to deliver on the date agreed. You did not respond to any of our emails. At the same time as you were failing to respond you were actively encouraging others to sign up for Christmas orders. It was hurtful that you prioritised others over us. In your rush to maximise revenue you have given this loyal customer a bad experience. We used to recommend Arabica. We will be recommending not to use them in the future.”

Helpful Report

Posted 3 years ago

Dear Richard, We are profusely sorry that your order wasn’t delivered by our third party courier on Tuesday 21st December. Your order was scheduled for collection from our kitchens at midday on Monday. At 5.30pm a member of our team was still waiting for the courier to collect hundreds of orders. We spent most of the afternoon trying to get through to the central depot, until we finally managed to speak to our account manager just after 5pm who advised us that they were working with a skeleton team and a number of drivers had tested positive for Covid in London which was causing significant impact to the service. We immediately wrote a generic message to advise all of our valued customers that there would be delay to the delivery that was out of hands and we followed up with you the following day to arrange a full refund. We take pride in what we do and off the back of the failed collection on Monday 21st, we suspended any further orders for Christmas Eve that evening and took the decision to bring forward our delivery scheduled for the 24th by one day as security against a repeat incident to ensure we would fulfil all of our Christmas orders. I appreciate the refund doesn’t make up for the disappointment caused but we are trying our best to navigate these exceptionally challenging times and this matter was really out of our hands. I hope you at least enjoyed the complimentary food the following day, but I apologise again that date night didn’t go to plan. Festive wishes James Walters Founder

Posted 3 years ago

“Awful. Hummus and Baba garlnoush taste expired and sour day after delivery even though within expiry date. Kibbeh came all crushed and ruined. Only eatable things from my order were Olives and bread!”

Helpful Report

Posted 3 years ago

“Very disappointed, the food was not great and we didn't trust eating most of it particularly as the bread turned up with mould over it”

Helpful Report

Posted 3 years ago

“Unfortunately got mouldy bread which we didn’t know until took out of wrapping once everything else was ready. Husbands birthday meal ruined.”

Helpful Report

Posted 4 years ago

We are sincerely sorry to find out there was an issue with your bread. This is an absolute first after years of production and its being investigated. One of the team will be in touch shortly.

Posted 4 years ago

“3 boxes ordered well in advance for event. one did not turn up and then Arabica stopped answering phone emials. very expensive box if they go AWOL”

Helpful Report

Posted 4 years ago

“I ordered 2 vegetable meze boxes for this weekend and only one was delivered. I have emailed twice and have had no reply!”

Helpful Report

Posted 4 years ago

Dear Euan, We are genuinely sorry and equally frustrated to discover that one of your meze boxes has been lost in transit. We want to reassure you, you’re not being ignored it’s just our customer service team work Monday - Friday. Someone will investigate what happened first thing Monday. We are sorry for any inconvenience and we’ll be in touch in due course to make it up to you.

Posted 4 years ago

“Salads were missing from the Falafel Kit. Not sure how good is the quality control. It was tasty but quite dry. Furthermore the contact form doesn’t work!”

Helpful Report

Posted 4 years ago

“The food is terrible”

Helpful Report

Posted 4 years ago

“I ordered two items; some Rose flavoured Turkish delight, and some Sumac. Whilst the order was delivered fairly efficiently, the Turkish delight was not Rose flavoured, but Black Cherry. When I e-mailed to inform I was told that I would be given some of the right flavour in my next order. I do not want to make another order yet. I have had no other recompense for this mistake, which I think poor service. The Sumac was not as good as that sold by Sainsburys, either. I shall not be using this company again.”

Helpful Report

Posted 4 years ago

Dear David, We're sincerely sorry about the mix up in flavours - A bag of Rose Turkish delights is on its way to you. We'll have to agree to disagree on the quality of our Sumac.

Posted 4 years ago

Arabica London is rated 4.8 based on 1,246 reviews