Name: Shock Absorber
Address: Shock Absorber, Unit 12, Parker Centre Industrial Estate, Derby, Shock Absorber, Unit 12, Parker Centre Industrial Estate, Derby, Derbyshire
Rating: 3.99

“Sadly both bras were not true to size at all and had to be sent back. They were so small”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback. Some of our styles, such as the Ultimate Run and Multi Support do size small on the band so we recommend sizing up in the band to get the most support and comfort out of your sports bra. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“I have returned it as it was too big. I sent it back over a week ago and have heard nothing back?”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback. I have taken a look into your order history and can see that you were refunded on the 21st September. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“Unfortunately the metal hooks at the back of the band rub and irritate. The band size comes in way smaller than expected. It might be wise to go up a band size but not sure if this then would affect cup size. Very frustrating!”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback and this information has been passed onto the relevant team to look into for our future customers. In terms of sizing two of our styles, the Ultimate Run and Multi Support do size small in the band so we recommend going up a band size in these styles. This information is mentioned in the product descriptions. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“Sizing is completely out. Read that the band's come up very small so I bought one size up and two sizes up, just in case. Band was ok on smaller size but the cup size was too small. Had to return both bras. Shame.”

Helpful Report

Posted 2 years ago

Hi Deborah, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback on this and have passed this onto the relevant teams to look into. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“I followed your instructions for sizing carefully and went a size up as recommended. I love the bra but it's far too tight so I've had to return it. Disappointed ☹️”

Helpful Report

Posted 2 years ago

Hi Sue, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback and have passed this information onto the relevant team. Please let us know if we can offer you any further assistance via email: info@boobydoo.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“I have bought three ultimate running bras from you know the first two fitted perfectly. The new one I ordered i followed your measuring instructions and i struggle to breath in it. It is very tight”

Helpful Report

Posted 2 years ago

Hi Nicola, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback on the Ultimate Run Bra style. We would be happy to accept your order for a refund, if the bra is unworn, not damaged, and with the labels still attached. Please see our return services and page: https://www.shockabsorber.co.uk/delivery-returns/ Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“The sizing guide for me, is not accurate. I bought 3, wore 1 for a shift at work, fairly active. At the end of my shift I had red sores around where the bra sat, my shoulders where raw and sore.”

Helpful Report

Posted 2 years ago

Hi Gill, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback. This has now been passed onto the relevant team to look into. Some of our styles, such as our Ultimate Run and Multi Support Sports Bra do size small in the band, so we would recommend sizing up the band to get the support and comfort you need for your exercise. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“After using the find your perfect fit guide I ordered a bra which was supposed to fit me. I was very disappointed when it arrived to find that it was too small and I had to return this item.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and appreciate your feedback on this. Some of our styles, such as the Ultimate Run and Multi Support Sports Bra do size small in the band and we recommend to all our customers to size up in the band to get ultimate comfort and support. This information is stated on the product pages. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“Nice bra but I ordered a size up and still way too small so had to send back. I did get a refund promptly though.”

Helpful Report

Posted 2 years ago

“I love these bras and have bought many before from other websites. This is the first time I’ve ordered from shock absorber directly- and the customer service has been non existent. I’ve been trying to contact them for days, I’ve tried every contact method I can find on the website and got one response (from wonderbra) saying this was the contact for media enquiries and they couldn’t help me. I’d recommend buying from alternate stores.”

Helpful Report

Posted 2 years ago

“I usually live shock absorber, have always worn the same one for years. I ordered a larger size this time as was needed, and sports bra wasn't true to size. It's far too small which is disappointing as it's my true size, and never had issues when ordering my true size in the past. I had no choice but to keep it and wear and sports bra over the top as I needed the support to start my exercise classes. Disappointed on this occasion.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback on the N109 style and will look into this for future Shock Absorber customers. Please let me know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“Really disappointed as I ordered a bra without realising it was unpadded. When i’ve bought bras before being of a large chest size they have always specified if they are unpadded which this did not. As soon as I received it I sent it straight back and had to pay £7 for the return postage to guarantee my money back.”

Helpful Report

Posted 2 years ago

Hi Katie, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback on our website. Some of our styles have moulded/ padded cups however, if this is the case it will be specified on the 'bra features' section of the product page. If you need any further assistance please contact us via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“I struggle to decide on number of stars! The bras - super colours and appear to be well made. The fit - as far as I can tell - is good. However, one major flaw for me - no matter how I try - I am unable to fasten the top support. 2 x bras only for for the bin, as it’s too much hassle to return them.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback on the racerback style sports bras and have passed this information on to the relevant team to look into for future Shock Absorber customers. Please let us us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team.

Posted 2 years ago

“Not sure what is going on with the sizes but this was way too small drspite being the same size as all of my other bras.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback on the N109 and have passed this on to the appropriate team to take a look into future Customers. We offer a live chat service where you can speak to a sports bra expert about finding the correct fit for you or you can contact us via email: customercare@shockabsorber.co.uk. We would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“One bra is great, the other sadly is faulty and has a sharp back with a section of fabric that is raised, sharp and sticks into my skin. The labels have been removed for me to wear. Please can I return this to be exchanged for one that is not sharp? Many thanks”

Helpful Report

Posted 2 years ago

Hi Hannah, Thank you for taking the time to leave us a review We are sorry to hear about your recent experience with us. If you could send us images of the faulty bra via email: customercare@shockabsorber.co.uk, our customer service team would be more than happy to help. Thanks, Millie and the Shock Absorber

Posted 2 years ago

“I have placed an order on 2/2/22 and I am still waiting for my order. I would like to know if the delivery time is within the normal range? and I can track the order. Thank”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have taken a look into this for you and spoken with our customer service team who have sent you a private email with regards to your order. In the meantime, please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“I have the same size in black which is perfect so didn’t think twice setting off for an 8 mile run. Unfortunately this bra wasn’t supportive enough and by the end of my run my chest was sore from too much bounce. It will be relegated to low impact sports from now on.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and have passed this on to the appropriate team to take a look into for future Shock Absorber customers. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“I haven't received my order yet!”

Helpful Report

Posted 3 years ago

Hi Carol, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and have passed this on to the appropriate team. I have taken a look into this issue for you and can see that your order was dispatched from our warehouse within 2-3 working days of you placing your order, however with the Royal Mail strikes that are taking place throughout the whole of December, delivery times have been impacted and so we can't guarantee certain dates for delivery. Please see our delivery page for more information: https://www.shockabsorber.co.uk/delivery-returns/ Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“Dear team, I’m rather disappointed by how much time you are taking to dispatch my order. You’ve asked for my feedback before you’ve sent my product!”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and have passed this on to the appropriate team. I have taken a look into this issue for you and can see that your order was dispatched from our warehouse within 2-3 working days of you placing your order, however with the Royal Mail strikes that are taking place throughout the whole of December, delivery times will be impacted and so we can't guarantee certain dates for delivery. Please see our delivery page for more information: https://www.shockabsorber.co.uk/delivery-returns/ Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“This was my usual size but didn't fit at all. Measured it against my other and it is so much smaller. I have worn this brand for years but sadly may have to change as no stock anywhere to reorder and reluctant to order direct as no free returns.”

Helpful Report

Posted 3 years ago

Hi Victoria, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and we have passed this on to the relevant team to take a look into. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Shock Absorber Reviews