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Shock Absorber Reviews

4.0 Rating 623 Reviews

70 %

of reviewers recommend Shock Absorber

Company Reviews

Product Reviews

4.0

Based on 623 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sizing guide for me, is not accurate. I bought 3, wore 1 for a shift at work, fairly active. At the end of my shift I had red sores around where the bra sat, my shoulders where raw and sore.”

Posted 9 months ago

Hi Gill, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback. This has now been passed onto the relevant team to look into. Some of our styles, such as our Ultimate Run and Multi Support Sports Bra do size small in the band, so we would recommend sizing up the band to get the support and comfort you need for your exercise. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 9 months ago

“After using the find your perfect fit guide I ordered a bra which was supposed to fit me. I was very disappointed when it arrived to find that it was too small and I had to return this item.”

Posted 10 months ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and appreciate your feedback on this. Some of our styles, such as the Ultimate Run and Multi Support Sports Bra do size small in the band and we recommend to all our customers to size up in the band to get ultimate comfort and support. This information is stated on the product pages. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 10 months ago

“Nice bra but I ordered a size up and still way too small so had to send back. I did get a refund promptly though.”

Posted 1 year ago

“I love these bras and have bought many before from other websites. This is the first time I’ve ordered from shock absorber directly- and the customer service has been non existent. I’ve been trying to contact them for days, I’ve tried every contact method I can find on the website and got one response (from wonderbra) saying this was the contact for media enquiries and they couldn’t help me. I’d recommend buying from alternate stores.”

Posted 1 year ago

“I usually live shock absorber, have always worn the same one for years. I ordered a larger size this time as was needed, and sports bra wasn't true to size. It's far too small which is disappointing as it's my true size, and never had issues when ordering my true size in the past. I had no choice but to keep it and wear and sports bra over the top as I needed the support to start my exercise classes. Disappointed on this occasion.”

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback on the N109 style and will look into this for future Shock Absorber customers. Please let me know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“Really disappointed as I ordered a bra without realising it was unpadded. When i’ve bought bras before being of a large chest size they have always specified if they are unpadded which this did not. As soon as I received it I sent it straight back and had to pay £7 for the return postage to guarantee my money back.”

Posted 1 year ago

Hi Katie, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback on our website. Some of our styles have moulded/ padded cups however, if this is the case it will be specified on the 'bra features' section of the product page. If you need any further assistance please contact us via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“I struggle to decide on number of stars! The bras - super colours and appear to be well made. The fit - as far as I can tell - is good. However, one major flaw for me - no matter how I try - I am unable to fasten the top support. 2 x bras only for for the bin, as it’s too much hassle to return them.”

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback on the racerback style sports bras and have passed this information on to the relevant team to look into for future Shock Absorber customers. Please let us us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team.

Posted 1 year ago

“Not sure what is going on with the sizes but this was way too small drspite being the same size as all of my other bras.”

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback on the N109 and have passed this on to the appropriate team to take a look into future Customers. We offer a live chat service where you can speak to a sports bra expert about finding the correct fit for you or you can contact us via email: customercare@shockabsorber.co.uk. We would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“One bra is great, the other sadly is faulty and has a sharp back with a section of fabric that is raised, sharp and sticks into my skin. The labels have been removed for me to wear. Please can I return this to be exchanged for one that is not sharp? Many thanks”

Posted 1 year ago

Hi Hannah, Thank you for taking the time to leave us a review We are sorry to hear about your recent experience with us. If you could send us images of the faulty bra via email: customercare@shockabsorber.co.uk, our customer service team would be more than happy to help. Thanks, Millie and the Shock Absorber

Posted 1 year ago

“I have placed an order on 2/2/22 and I am still waiting for my order. I would like to know if the delivery time is within the normal range? and I can track the order. Thank”

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have taken a look into this for you and spoken with our customer service team who have sent you a private email with regards to your order. In the meantime, please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“I have the same size in black which is perfect so didn’t think twice setting off for an 8 mile run. Unfortunately this bra wasn’t supportive enough and by the end of my run my chest was sore from too much bounce. It will be relegated to low impact sports from now on.”

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and have passed this on to the appropriate team to take a look into for future Shock Absorber customers. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“I haven't received my order yet!”

Posted 1 year ago

Hi Carol, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and have passed this on to the appropriate team. I have taken a look into this issue for you and can see that your order was dispatched from our warehouse within 2-3 working days of you placing your order, however with the Royal Mail strikes that are taking place throughout the whole of December, delivery times have been impacted and so we can't guarantee certain dates for delivery. Please see our delivery page for more information: https://www.shockabsorber.co.uk/delivery-returns/ Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“Dear team, I’m rather disappointed by how much time you are taking to dispatch my order. You’ve asked for my feedback before you’ve sent my product!”

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and have passed this on to the appropriate team. I have taken a look into this issue for you and can see that your order was dispatched from our warehouse within 2-3 working days of you placing your order, however with the Royal Mail strikes that are taking place throughout the whole of December, delivery times will be impacted and so we can't guarantee certain dates for delivery. Please see our delivery page for more information: https://www.shockabsorber.co.uk/delivery-returns/ Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“This was my usual size but didn't fit at all. Measured it against my other and it is so much smaller. I have worn this brand for years but sadly may have to change as no stock anywhere to reorder and reluctant to order direct as no free returns.”

Posted 1 year ago

Hi Victoria, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and we have passed this on to the relevant team to take a look into. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“not correct sizing based on questionarire. Also shocked at they charge for returns”

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We do recommend that our Padded Run bra style fits true to size, so we would suggest sizing in your everyday size in this style. I have passed your feedback onto the relevant team to take a look into for future Shock Absorber customers. Please let me know if we can offer you any further assistance via email:customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“Despite going up a band size, it was still far too small and once I wrestled myself in and left me struggling to breathe. It’s a shame that there is no free and easy returns process when the sizing is so different to what you would usually expect”

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience with us. I have passed your feedback on to the appropriate team to take a closer look into the future Shock Absorber team. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team.

Posted 1 year ago

“The size was completely wrong. I’m generally a 30f, but this sports bra didn’t even come close to being correct. From what I can gauge I think I would have to purchase a 32h, hopefully then I would be able to see if it has good support or not.”

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have taken a look into this for you and some of our styles, such as the Ultimate Run and Multi Support, are size small in the band, so we recommend to all our customers to size up in the band with this style. Please see our fitting guide page, where this is shown: https://shockabsorber.co.uk/fitting-guide/. Please let us know I we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shcok Absorber team

Posted 1 year ago

“The bra is ok, but sizing not great. I measured using the guidance and it seemed ok when trying it on but not until I wore it did it become clear that although fitting well at the bottom, it is too loose at the top and the meshing doesn't offer any support. Can't return now. Very sad as not cheap”

Posted 1 year ago

Hi Lindsay, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and that you are not happy with your sports bra. I have passed your feedback onto our quality control team to take a look into for future Shock Absorber customers. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“The bra itself may be good - but I looked for and couldn't find the 'how to measure' advice on the website before buying. And of course, there are no shops stocking the bras anywhere near to me. So I bought what I thought was the right size. It was only AFTER I had received the bra that they sent me an email with a youtube video and link on how to correctly measure and check the fitting of the Shock Absorber bra 'now it has arrived' With lots of advice on what would indicate the need to go up or down a size. All very lovely - till you realise they don't do exchanges, you have to buy a new one and return the badly fitting one AT YOUR OWN EXPENSE - and it may take 21 days to process the refund. Considering how much producers save by not having to pay shop rent and business rates, or pay commission to shops stocking their produce, I find the way consumers have to pay to send something back because it is unsuitable deepy unfair.”

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have passed your feedback onto the appropriate team to take a closer look into, however, please see our fitting guide page: https://www.shockabsorber.co.uk/fitting-guide/. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“The sizing is so out of line with other bras and I had to send it back at own cost-even though I went up a size as recommended it’s still not enough!”

Posted 1 year ago

Hi Emma, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us, I have passed your feedback onto the appropriate team to take a look into. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks Millie and the Shock Absorber team

Posted 1 year ago

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Shock Absorber is rated 4.0 based on 623 reviews