Shock Absorber Reviews

Name: Shock Absorber
Address: Shock Absorber, Unit 12, Parker Centre Industrial Estate, Derby, Shock Absorber, Unit 12, Parker Centre Industrial Estate, Derby, Derbyshire
Rating: 3.99

4.0 Rating 694 Reviews

71 %

of reviewers recommend Shock Absorber

4.0

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love Shock Absorber but even after going up from 34 to 36 my new bra was still incredibly tight. Unfortunately I'd already worn it once to try it. I needed another person to fasten it at the back! Lovely products but please sort out your sizing!”

Helpful Report

Posted 3 years ago

Hi Carolyn, Thank you for taking the time to leave your company review. We are really pleased to hear how much you love Shock Absorber Sports Bras. Some styles to tend to run small in the band, this information can be viewed on the product pages, where we would recommend sizing up in the band. If you would like any assistance with sizing or fitting, please get in touch with a member of our team on the live chat, e-mail or telephone and we would be more than happy to help. Thank you again for sharing your experience - we have passed your comments over to our design and development team. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“Ordered a sports bra and paid for next day delivery. I didn’t get next day delivery so I emailed the company and to date ( 7 days from expected delivery) I have had no response - very poor! I have returned the goods and expect a refund for the missed delivery date as well as the return They do not offer free returns so all in all for me or had been a disappointing experience and will not order from them again”

Helpful Report

Posted 3 years ago

Hi Jacqueline, Thank you for taking the time to leave your company review. We are really sorry to hear that you have not enjoyed your experience with us on this occasion. Thank you for bringing these points to our attention. I can see your order was placed after our next-day cut off which is 3pm, and therefore your parcel was delivered as expected on the following working day. I am really sorry, however, we have not received any correspondence from you. We have now sent you an e-mail that addresses your review in more detail. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“You cannot check your order after you've pressed the button! I would like to have seen more detail than I ordered a shock absorber bra! I got advice from Freys who couldn't be more helpful and ordered 32DD as advised. A 34E arrived. When I contacted the company to query this..I was told I had ordered a 34DD. I'm surprised I made that error as 32DD is a few notches away and I usually take a 30E so 32 was different enough. Anyhow I have to take your word for that as there is no way to review the details post order. Had to pay to return which I accepted as I couldn't prove it wasn't my error. But won't be using the website again (for reasons above)and will go to be fitted instead. Really disappointed as I'd heard wonderful things about the shock absorber but don't want to run the risk of an "incorrect" size choice again.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave your company review. We are really pleased to hear you found the live chat feature on our website beneficial. We are sorry again to hear you had some issues viewing your order - we have passed your comments along to the relevant team on this. We have also previously had some e-mail correspondence with you on this and believe the issue has now been resolved. Thank you again for sharing your experience - please do get back in touch with us via e-mail if there is anything else we can assist you with. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“I ordered the ultimate run bra padded in the my normal size to replace the two excellent bras that have seen better days. I opted for the champion (blue/red) edition because they were marked 20% off but was disappointed to find that the chest band was looser than my customary size - perhaps because it was a different type of elastic used in order to print the champion logo on it. I wore it this morning on my long run and was disappointed to come away with chafe on my chest and back after only 10 miles of running. Meaning I will have to keep this bra for shorter runs and will now have to buy another bra for long runs - an expensive disappointment from a brand that has always been my go-to for running bras.”

Helpful Report

Posted 3 years ago

Hi Janine, Thank you for taking the time to leave your company review. We are happy to hear that your new Shock Absorber Sports Bra offers you the right support for shorter distances. We are sorry to hear that the item is unsuitable for your longer distance runs. We would be more than happy to help with sizing/fitting for longer distances if this is something you would like assistance with. Please just get in touch with our team via live chat, e-mail or telephone and we will gladly help! Thank you again for sharing your experience with us. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“Sizing is shocking. They say size up, but it was still incredibly tight and couldn’t have been worn to do any exercise.disappointed that I had to pay to return item. Unfortunately I will not be a returning customer”

Helpful Report

Posted 3 years ago

Hi Melanie, Thank you for taking the time to leave your company review. We are really sorry to read your comments regarding your recent experience with us. We have sent you an e-mail which addresses your review in more detail. Thank you again. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“The fit of the bra was fantastic but it has already failed on one of the strap hooks which is very disappointing as it has only been worn once”

Helpful Report

Posted 4 years ago

Hi Carlton, Thank you for taking the time to leave your company review. We are really pleased to hear that you love the fit of your new Shock Absorber sports bra, however, we are really sorry to hear that the product has developed a fault. We have sent you an email over and would really appreciate a response at your earliest convenience, as we are keen to get this resolved for you. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 4 years ago

“Not usual shock absorber high standard, feels cheap, material is thin, not worth the money”

Helpful Report

Posted 4 years ago

Hi, Thank you for your company review. We are sorry to hear that your recent order with us was not suitable for you and your activities. I have passed this information and feedback onto the relevant team to take a look into. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk. Thanks, Millie and the Shock Absorber team

Posted 4 years ago

Shock Absorber is rated 4.0 based on 694 reviews