Their Support team did as best as they could.... BUT the web interface and the terminology (words used) could be greatly improved upon. Many pages do not give all the links to maneuver the site. And for a person who does not understand the terminology and the process, being a first time purchaser, the entire process of finding what to buy and then attempting to fill out forms (that did not work) and not being able to edit properly any mistakes, were infuriating! I hopefully will NEVER have to purchase this or anything from Servertastic sites! However the support team did, once a day, answer my "support requests" but again their use of English and proper spelling and lack of explaining the WHOLE process was exhausting! Thanks!
Sorry to hear about the problems you experienced. I have checked through the support tickets regarding your order and can see that the support agents maintained the 60 minute response target we have. The set-up and installation of a HTTPS certificate can be complex and we recommend is carried out by an IT professional. If you are dissatisfied with our service we offer a full refund in 30 days. Feel free to contact us if you wish to take advantage of the money back guarantee.
Servertastic is rated 4.80 based on 254 reviews

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Alice, Customer Support

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