Their Support team did as best as they could.... BUT the web interface and the terminology (words used) could be greatly improved upon. Many pages do not give all the links to maneuver the site. And for a person who does not understand the terminology and the process, being a first time purchaser, the entire process of finding what to buy and then attempting to fill out forms (that did not work) and not being able to edit properly any mistakes, were infuriating! I hopefully will NEVER have to purchase this or anything from Servertastic sites! However the support team did, once a day, answer my "support requests" but again their use of English and proper spelling and lack of explaining the WHOLE process was exhausting! Thanks!