“I think service is good with some UI improvements would be even better. And maybe some more customisations. The only issue atm is very rigid points system. Would be nice to have option for more custom amount of points to buy.”
Thank you for taking the time to leave a review. I have reviewed your order and all associated support requests. I can see you did have some difficulties. However it seems they were more to do with the process of generating and installing the certificate. The validation and installation process are the same for all providers. While we do our best to alleviate as many of the technical constraints as possible these do still exists. We constantly review our order process and take all feedback on board to look at how we can improve the process.
“Servertastic delivers. If there are any issues and they don't happen often they get back to us in a timely fashion with the solution that is needed. TX for the good work.”
“I used Servertastic to renew my Smartermail and message Sniffer product licenses. This was my first purchase through them. Everything was straight forward until the transaction went through and I received an email telling me that my request was sent to the "Purchase Team" for review. What???. Although everything eventually went through, I was very confused by the purchase process after hitting the submit button. There is a distinct need for more information on the website concerning the purchase and license activation procedure. Nowhere does it say anything about an order needing to be reviewed before purchase, or even you might need to reactivate your license after the purchase (The license code from Smarter tools did not change), Otherwise, I found their pricing to be better than Smarter tools themselves, which is why I tried them out to begin with.”
I think there may have been some confusion. The order processing team processes your order. In this case the order processing team completed the licence key upgrades for you. This is the process.
We have to process these orders manually because SmarterTools do not provide an API for upgrades. The email is simply to inform you that the order is with the order processing team.
I hope this clarifies the process.
“Using Servertastic for purchasing SSL certificates for our domains for more than 5 years. Still the best choice in terms of cost and service quality.”
“Modern, efficient provision of SSL certificates - excellent choices - and server software solutions, all ordered and delivered swiftly and easily online within minutes. USP? Amazingly friendly, knowledgeable and personal pre- and post- sales support - like back in the good old days! And the pricing? Difficult to get better than Servertastic, and we've been using them for over 10 years.”
