Septimus Spares Reviews

Name: Septimus Spares
Rating: 4.84

4.8 Rating 994 Reviews

98 %

of reviewers recommend Septimus Spares

Company Reviews

Metrics

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“The parts are spot on.. The guys are really helpful.. The delivery time is terrible. I paid for priority dispatch on a Saturday and the part finally turned up Thursday so I wouldn't waste your money on the express delivery option.”

Helpful Report

Hello Mr Vale, I understand that the couriers did attempt to deliver on Tuesday and that you contacted us on Wednesday to advise that the delivery hadn't been received. I believe that the part was finally delivered to another address that your colleague gave us later in the week. I can assure you that priority despatch is normally the fastest way to receive your goods, but apologise for the problems on this occasion. Thank you for your comments about our customer service!

“Well pleased with my purchase thank you”

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“Excellent 5 star service”

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“Quick dispatch. Trouble free transaction. Great service. Many thanks.”

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“A great service fast and efficient. Will use again”

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“Item delivered very quickly and great communication”

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“Site was easy to use and gave great information for the part i was looking for.”

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“They had what I wanted in stock for a vacuum cleaner that's about 5 years old, bags and a new brush head. Well packed and quick delivery.”

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“I was very pleased with your service. Website was quite clear. I phoned and discussed my needs and you replied quickly and were helpful. Your price was the best I could find for the part I needed and was about 25% less than list price of the manufacturer. You delivered the next day, which was better than I expected.”

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“My shopping experience is always painful as I have to spend money - not my favourite pastime. That said, Septimus were quietly efficient with the goods arriving within a few days of ordering.”

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“I placed our order on Monday morning, and received the goods on Tuesday morning. Very satisfied with the service. Thank you very much.”

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“Great service very helpful.. Would have been 5 stars but the first part had the wrong plug. Quick phone call they found the right part and sent asap with a return envelope for the other part.”

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“Extremely helpful and efficient service. I needed help to determine the exact spare for my Sebo and the lady I spoke with was extremely helpful. Just how you would expect customer service to be. Highly recommend.”

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“Very helpful, good product and good service.”

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“Septimus were knowledgeable about my machine and gave good advise. They had all the spares on stock where others we advertising parts but then having to get them ordered from other suppliers. The communication was excellent as was the speedy delivery. My only personal wish is that they offered Paypal as a payment method. Shall use again.”

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“Very good service, delivered in a couple of days . Right items . Excellent .”

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“Good fast service for Karcher pressure washer spares, many thanks.”

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“Very quick and efficient service .Would thoroughly recommend .E.S.P.”

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“I was very impressed with the speed we received our order and would recommend this company and also buy again.”

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“Everything I ordered was in stock and was with me within 2 days. Excellent service. Thankyou.”

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Septimus Spares is rated 4.8 based on 994 reviews