Septimus Spares Reviews

Name: Septimus Spares
Rating: 4.84

4.8 Rating 994 Reviews

98 %

of reviewers recommend Septimus Spares

Company Reviews

Metrics

Info

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Septimus Spares 1 star review on 6th June 2023

Graham A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, ordered spare parts from the website, delivered on time. Excellent coms”

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“Very good service and fast delivery parts as advertised and now have a working pressure washer again . Top marks will definitely use again if the need arrive.”

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“I ordered a capacitor for a power washer.... which arrived as promised, fitted it right away.....Power washer back in action! Great service, thank you Septimus Spares.”

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“Had what a lot of other websites did not have at a reasonable price.”

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“Excellent, speedy service and easy to do online. Thank you”

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“Have not had my part yet”

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Dear Sir Sorry to hear that you feel you have had a bad experience with Septimus Spares, unfortunately at the moment we are suffering some delays with receiving goods from some suppliers which is impacting on our service, That said if you refer to our delivery information you will note that any items sent via our free delivery option, as you selected, are usually dispatched within 3-5 working days. Your order was placed on the 15th and dispatched yesterday which is 3 working days, all being well it should be with you soon. Kind regards Neil Wray Septimus Spares

“quick delivery right part works ok”

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“I ordered the wrong part which was not a good start. I received a call from Septimus and they helped me out. I wasn't sure on the part I needed as no picture. I was advised and hopefully new part will arrive soon.”

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“Amazing so helpful ⭐⭐⭐⭐⭐ customer service 👍👍👍 would recommend”

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“Need day service 5* Thanks guys.”

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“Come when they said it would great product very good”

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“Excellent service, great communication and next day delivery in these busy times. Well done Septimus Spares 👍”

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“Delivered earlier than expected.everything on the hose and gun fit and work great no complaints whatsoever.”

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“My replacement Karcher hose and gun arrived and it is a perfect upgrade for my ageing Karcher which is now running like new. Well done Septimus during these difficult times! Bravo”

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“Sill hasn’t arrived”

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Dear Mr Peters I'm sorry to hear that you have still to receive your recent order, I can see from our system that the original order was placed on Saturday 4th April and was processed the following Monday. As you selected Free delivery the goods were dispatched via 2nd class mail on Wednesday the 8th, which is within the 3-5 working day dispatch time stipulated. Normally we would expect this to be quicker however the current lockdown situation is unfortunately impacting on our service levels, that of our suppliers and also the Royal Mail. Hopefully you will receive your item early this week, if this is not the case please do get back in touch. Best regards. Neil Septimus Spares

“Exceptional level of service. There was a slight delay due to the corona virus but Colin replied immediately to any emails and even contacted Karcher over a technical issue I had.”