Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,013 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,013 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 10th October 2021

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality towels and swift delivery”

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Posted 2 years ago

“Great service. Love the products.”

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Posted 2 years ago

“Goods sent promptly, nicely packaged.”

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Posted 2 years ago

“Quality of products are excellent but king size duvet cover very large more than standard so duvet moves around inside”

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Posted 2 years ago

“Was very happy with the service and product.”

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Posted 2 years ago

“I love my new linen bedding. It looks wonderful, feels wonderful and washes beautifully. The only reason I haven’t scored it with 5 stars is because I think the button holes for closing the duvet are a little too close to the edge of the fabric and with tear in time. Apart from that, I am very happy with my purchase and hope to buy a sheet to complete my set!”

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Posted 2 years ago

“The first one ordered arrived within 2 or 3 days; and they let me know that the second one would take a little longer due to stocktaking and it came in about 5 or 6 days. Good service all round.”

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Posted 2 years ago

“Super soft from the start, looks lovely and it’s washing well so far too...”

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Posted 3 years ago

“Beautiful bed linen - loving the colours and texture of the linen. Appreciate that they are made in Portugal Europe. I also bought towels which match or compliment the bed linen - they are good quality and a pleasure to use- soft and absorbent. Appreciate the recyclable outer packaging and presentation. Still better to replace the plastic bags that contain each item with recyclable material. This is the reason for not giving full score.”

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Posted 3 years ago

“I don't find the colours are quite what I thought they would be as seen online.”

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Posted 3 years ago

“Fine”

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Posted 3 years ago

“Good range of designs Like being able to request an email when items come back into stock”

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Posted 3 years ago

“Good selection of duvets and duvet covers - found just what I wanted and at a good price. Order delivered promptly and when I had to send one item back as I had ordered incorrectly, the returns where easy and refund prompt. I would have ordered some pillows too - but you were out of stock!”

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Posted 3 years ago

“Great Linen - good service :)”

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Posted 3 years ago

“Very happy with the products, they’re exactly what they say they are! Good looking quality pieces, finally found a bedspread we are happy with, natural textured materials”

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Posted 3 years ago

“I didn’t expect an email advising me the bedspread I wanted was back in stock. I ordered but did have to make a call when I had heard nothing about delivery. It appeared my order had just arrived (with many other) but every attempt would be made to get my order sent by the beginning of the following week. In fact I received it the following day - a Saturday. Thank you for your courteous and speedy service.”

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Posted 3 years ago

“Really lovely material and feel. I wish they made them in a slightly shorter size too as mine are far too long for the size of the wall.”

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Posted 3 years ago

“Very good. Not as soft as piglet bedding and initially scratchy. So would recommend included washing and softening instructions when sending out bedding to customers. Also no tire inside to allow you to attach the duvet so it doesn’t move. Great service from the company and very helpful.”

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Posted 3 years ago

“The service is fabulous but the photo of the Cumin linen sheets is misleading. It appears a warm bronze but is actually a dark beige.”

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Posted 3 years ago

“I absolutely adore my bedlinen and will buy from Secret Linen again.”

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Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,013 reviews