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Schott Packaging Reviews

4.7 Rating 1,616 Reviews

92 %

of reviewers recommend Schott Packaging

Company Reviews

Product Reviews

4.7

Based on 1,616 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Schott Packaging:

We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.

Visit Website

Phone:

01325 464769

Email:

info@schottpackaging.co.uk

Location:

Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road
Darlington
DL1 1RW

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Schott Packaging 5 star review on 16th September 2021

James Gilbertson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased 100 12" x !2" boxes to pack a large LP and CD collection. Delivery was under 48 hours via Yode, although it was late evening. They came in four packs of 25. The quality of the double-walled cardboard is excellent and they make up into a very sturdy box. The problem is there is zero tolerance in the sizing and fitting a 12" LP in its cover is extremely difficult. It's easier to pack the LPs before taping the base of the box as that allows them to fill the space without damaging them. It's especially annoying as these are advertised and marketed for LPs. If you have box sets it's even more of a problem. So while not ideal, they are good value. Such a pity that they aren't 5mm wider.”

Hi there, Thank you for your review. We are pleased to hear that you are happy with the value, delivery service and quality of boxes received. We are sorry to hear that you had trouble fitting your vinyl records into these boxes, being 12" these should fit just right! If the goods are unsuitable for use, we do offer a 30 day return policy should you wish to send these back for a refund. :) If there is anything else we can do to assist, please do not hesitate to contact us at info@schottpackaging.co.uk. Best Wishes - Schott Packaging

“Great products and excellent customer service!”

Hi William, This sounds like these items have been damaged in transit, a member of our team has contacted you to help resolve your issue. We are pleased that the goods arrived on time. Please accept our apologies for any inconvenience caused. Kind Regards - Schott Packaging

“I live in a 2 bed terrace with a small shed and there were not enough boxes for me. The Boxes were good, though the large ones were not big enough for some kitchen items. Tape was poor quality and the bubble wrap didn’t have much bubble .”

Hi Hayley, We are very sorry to hear that you are unhappy with the volume of boxes received. We do have larger boxes on offer should you have larger items to pack. :) A member of our team will be in touch shortly to resolve your product quality issues. Please accept our apologies for any inconvenience caused. Kind Regards - Schott Packaging

“The boxes were fine, and about the right amount for what I needed. Delivery was very quick. Big criticism though was that there was only one roll of tape provided and it was not even sticky and quickly peeled off the boxes I’d secured with it. Had to go out to Asda and buy a whole load tape.”

Hi there, We are very sorry to hear that you are unhappy with the tape received. A member of our team has reached out to help you resolve the issue. We are pleased to hear that you were happy with the boxes and delivery services received. Please accept our apologies for any inconvenience caused. Kind Regards - Schott Packaging

“I was happy that they were delivered but some of the boxes were damaged and the tape isn’t very sticky”

Hi Natasha, We are very sorry that your order has arrived damaged. A member of our team has been in touch to hopefully resolve your issue. We are pleased to hear you were happy with delivery. Please accept our apologies again. Kind Regards - Schott Packaging

“Have started using the boxes now and am Pleased with quality but I never received the extra tape I ordered”

Hi there, We are pleased to hear that you are happy with the quality of our products but are very sorry to hear you did not receive the full balance of your order. A member of our team has contacted you to help get this resolved. Please accept our apologies for any inconvenience caused. Kind Regards - Schott Packaging

“Boxes are great but no way near enough bubble wrap”

“The boxes are fantastic quality, thick and strong. However in the removal package there is very little bubble wrap and the packing tape is terrible, it wafer thin very poor quailty”

Hi Colin, Thank you for your fantastic review on our boxes. We are sorry to hear that you are unhappy with the quality of bubble wrap received, we will have our warehouse look into this. Please feel free to email info@schottpackaging.co.uk and we would be happy to get this resolved for you. Kind Regards, Schott Packaging

“While the boxes and delivery were good, having now started packing up I find the extra brown six rolls of tape were not enclosed. If you read this and send the rolls i will update to excellent.”

“I'm fairly happy with what I ordered but I had to deduct stars because my order was incorrect and I have had no reply to my email asking for this to be rectified”

“No issue with product. Your couriers suck,still waiting for package 2 of 4 JD000221047166218.”

Hi Michael, We do apologies for the delay on your order, We are working and trying our upmost to provide quick updates on deliveries and are working with our current delivery services to make this happen. Kind Regards Schott Packaging

“Bin liner ripped at edge so edge of bubble wrap damaged for 2 metres.”

“Boxes are great . The clear tape is not good at all , not strong enough”

“All good, arrive when they stated.”

“Quick service. The products are ok which is pretty fortunate as when it was delivered the box was completely open. You'd think that a packaging company would have the right products to send a parcel.”

“The boxes are sturdy and of good quality however the tape that comes in the order does not stick to anything. Once placed on the boxes it will simply peel away.”

“Over the past Yr of ordering from schott packing ING the bubble wrap was excellent condition but the past 2 orders I have received have been very poor. I have emailed a couple of times but only had 1 reply. I use a lot of bubble wrap and I'm very disappointed with the quality”

“Disappointed with how a packaging company package their own orders!!”

“I understand that the COVID pandemic has made things difficult insll fields of supply but I can’t help but feel that delivery took longer than it should have done.”

“Well this is the second time I have ordered boxes from Schott. 1st order.....boxes were left outside with big hole in bag.......glueing was useless on over half of 50 boxes (I have to cut it open and re-glue in the correct position) 3 year gap between these orders! 2nd order.....mostly 3 sided boxes 😡.......glueing rubbish again. 17 of 25 order resent after they FORGOT about the rejected order ! I don't know what supplier they buy their boxes from but I would seriously kick them up the arse......(as I used to work for a packaging/box company) I WON'T be re-ordering next time unless they pull their finger out !!!”

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Schott Packaging is rated 4.7 based on 1,616 reviews