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Scarf Room Reviews

4.9 Rating 5,971 Reviews

98 %

of reviewers recommend Scarf Room

Company Reviews

Product Reviews

4.9

Based on 5,971 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

Phone: 01253 468967

Email:

info@scarfroom.co.uk

Location:

37 Clifton St
Lytham St Annes
FY8 5ER

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Scarf Room 5 star review on 15th May 2024

Scarf Room 5 star review on 12th March 2024

Elizabeth Kotulski

Scarf Room 5 star review on 12th March 2024

Elizabeth Kotulski

Scarf Room 5 star review on 29th December 2023

Scarf Room 1 star review on 19th October 2023

Scarf Room 5 star review on 29th September 2023

Scarf Room 5 star review on 21st August 2023

61

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The colour of this scarf is great. Bang up to the minute. I bought it for a present for a friend and unfortunately there were a couple of areas where the material looked flawed. As I got 20 per cent off I guessed this was why and have kept it, but deciding now whether to give as a present or not as its not perfect. Birthday isn't until August so have time to decide.”

Posted 3 years ago

“Bought as a present and was told it was a good quality . Only downside to this review was I paid for next day delivery but it was not made clear this only applies to working days not weekends.”

Posted 4 years ago

“Lovely necklace, shame about import bill I had to pay first. I had not realised this would be the case.”

Posted 4 years ago

“Just as I'd hoped. Colours as shown on image.”

Posted 4 years ago

“Colour of scarf not white as abvertised it was grey not happy have kept will use as Xmas gift”

Posted 4 years ago

“Really pleased with my purple pashmina, colour exactly as shown and is an excact match to my shoes! It arrived the next day, really nice packaging in tissue and quality is excellent. Will definitely use you again.”

Posted 4 years ago

“I’m afraid the parcel courier let your service down. Although I’d asked for next day delivery, the courier didn’t post parcel through door (although it would have fit) but took it back to post office so I couldn’t pick up until day after I had needed it! Poor service! Mrs C Stefi”

Posted 4 years ago

“Happy with the product but felt it was overpriced and shortly after I had an offer of 25 per cent off which was too late for me. Fast delivery”

Posted 4 years ago

“Quick and efficient delivery, but quality not good for a pashmina, very disappointing!”

Posted 5 years ago

“I completed a returns request form as this scarf was not needed but still haven't received the documents I need to send it back. Could you please arrange this ASAP as I would like my refund. Please thankyou”

Posted 5 years ago

Dear Abigail Thank you for your review. I have just checked and confirm that we did reply to your request for a refund on 7 December at 9.26am. Have you checked your spam folder as messages sometimes do end up in there? In any event, of course, that is not a problem at all. Please send back the unwanted item in its original packaging to the address given at the bottom of the packing slip. We shall process your refund immediately. Hope that helps. Please let us know if we can help further. Kind regards Scarf Room.

Posted 5 years ago

“fringe quite short”

Posted 5 years ago

Dear Patrea Thank you for your review. The cashmere pashminas have a very understated fringe. However, if you were looking for a pashmina with tassels then our Made in Italy classic pashminas are a lovely alternative. Kind regards Scarf Room.

Posted 5 years ago

“I wasn't overly impressed with the scarf. The company I was quite impressed with.”

Posted 5 years ago

We are sorry to hear that you weren't impressed with the scarf. However, you will see from over 2000 reviews that that really is not the experience of the majority of our customers. What exactly did you purchase and what was the issue? We are constantly trying to improve our customer experience so this feedback is important to us. However, we are encouraged that you were impressed with the company! Kind regards Brenda Ward

Posted 5 years ago

“I was pleased with the speedy delivery, but disappointed with my pashmina. It was shorter than I thought it would be, and having watched your video of all the different ways to wear it, I found some of them impossible due to the length. I would have preferred it longer”

Posted 5 years ago

Dear Pauline Thank you for taking time to write a review but sorry to hear that you were disappointed with the length of your pashmina. However, you will see from our reviews that this is not the case for the majority of our customers who are overwhelmingly satisfied with their pashminas and scarves. You are very welcome to give us a call on the following number - 01253 733870. I am sure that we will be to find a scarf that is more suitable for your requirements. We look forward to hearing from you. Love Scarf Room.

Posted 5 years ago

“Not as good quality ad it looked”

Posted 5 years ago

Dear Brenda I am sorry that you are disappointed with the quality of your scarf. As you will note, this really is not the experience of the vast majority of our very happy customers. If you have not done so already, please return the unwanted item in its original packaging to us for a full, no-quibble refund. Kind regards Scarf Room

Posted 5 years ago

“As it is a Christmas present for a friend I cannot comment but it looks to be of good quality”

Posted 5 years ago

“Easy to order, however not been told if the item has been dispatched yet or an expected delivery date. Needed for a wedding in first week of September so fingers crossed it will be here”

Posted 5 years ago

Dear Alison Thank you for your review. I am so sorry that you have not received either your order or despatch notification. Have you checked your junk mail folder as sometimes they end up in here? In addition, following on from your email just received this afternoon, we have sent out a replacement pashmina to you today which should arrive in good time for your wedding. We confirm that the first pashmina was sent out the next working day after you placed the order and, in the circumstances, shall now seek to recover from the Royal Mail for a lost item. I really hope this helps. Please contact us on 01253 733870 if we can help further. Kind regards. Scarf Room.

Posted 5 years ago

“Have not worn it yet but it is a good colour.”

Posted 5 years ago

Thank you so much. So pleased you like the colour. Love Scarf Room.

Posted 5 years ago

“Lovely coral scarf, will set off my outfit beautifully. Really cross at the amount of unnecessary and non recyclable packaging. Scarf in plastic, wrapped in tissue, then another plastic bag and finally a plastic postage bag. Unnecessary and inconsiderate in today’s greener society.”

Posted 5 years ago

“The quality is lovely, the colour is not very gold looking”

Posted 5 years ago

“As a service the delivery time and packaging was good. However I am very disappointed with the quality of the wrap supplied. The finish is poor and it is unsuitable for my purpose.”

Posted 6 years ago

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Scarf Room is rated 4.9 based on 5,971 reviews