Scarf Room Reviews

Name: Scarf Room
Address: 37 Clifton St, Lytham St Annes
Rating: 4.88

4.9 Rating 5,951 Reviews

98 %

of reviewers recommend Scarf Room

4.9

Based on 5,951 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

Phone: 01253 468967

Email:

info@scarfroom.co.uk

Location:

37 Clifton St
Lytham St Annes
FY8 5ER

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Scarf Room 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what I wanted”

Helpful Report

Posted 6 years ago

“I contacted you yesterday (via your return s cation on your website) regarding a return, not had a reply from you yet.”

Helpful Report

Posted 6 years ago

Dear Jane Thank you for your review. We do always try to reply promptly to customer's requests so apologies for not getting back to you yesterday. However, we were on a full day's training course. You will see that I did reply to your returns request when I returned to my desk this morning. Please do return your item for a full, no-quibble refund. Kind regards Scarf Room

Posted 6 years ago

“Was really delighted with how nice the pashmina came wrapped but unfortunately it was not the right match for my dress so I went online sent a email to return the item but have had no answer back from scarf room”

Helpful Report

Posted 6 years ago

Dear Julie Thank you for your review. I have just checked our system and cannot find your email requesting a refund. Are you sure you sent it to the correct address? In any event, we are, of course, happy to refund your item. I shall email you privately with our returns information. Once we have received your return, we shall process the refund on that same day. Kind regards Scarf Room

Posted 6 years ago

“The scarf I picked was just the right colour but as I ordered it in another colour for choice I need to return one. I am disappointed that I have to pay for return”

Helpful Report

Posted 6 years ago

“Quick delivery, nice design but poor quality. There were many threads hanging loose that I have had to knot off and cut. As it is a dark colour I was able to get away with it but a lighter design would have been problematic. Poor finish”

Helpful Report

Posted 6 years ago

“Lovely scarf - however there was a pull on it :( i had to use it as i was on my way to a wedding so can't return now it has been worn”

Helpful Report

Posted 6 years ago

“I forgot to put my house no emailed them and had a email straight away my order arrived 4 days later and both scarfs are absolutely beautiful thankyou”

Helpful Report

Posted 7 years ago

“I was very impressed with the range of scarves on the website. I ordered 2 scarves and they arrived very promptly. They were well packaged but I was rather disappointed with the appearance of them in reality. 1 design (Blue Willow China Print) was on a white background, the other (Beach Huts) on a cream background - but both look rather dingy. in comparison to the image on the website.”

Helpful Report

Posted 7 years ago

Hi Christine, really sorry you were not happy with your scarves, this is not the experience of the majority f our customers. Please do not hesitate to return for a full refund. Many thanks for your order x

Posted 7 years ago

“Was not happy with the quality of the scarf”

Helpful Report

Posted 7 years ago

Dear Farzana Thank you for your review. I am sorry that you were not happy with the quality of your scarf. Here at Scarf Room we do pride ourselves on providing products of a certain standard at affordable prices and we have very few returns on the basis of poor quality. My name is Brenda and my telephone number is 01253 733870. It would be good to have a brief chat to you to understand what the particular problem with quality actually is, how we might resolve it and how we can avoid similar problems in the future. Thank you.

Posted 7 years ago

“I ordered 4 scarves 3 were fine but one was disappointing. Although the illustration showed a flat scarf depicting colourful birds on foliage the actual scarf is pleated and just looks like a mix of coloured blobs. As it was for a gift I could do no other but give it. Had time allowed would have returned it.”

Helpful Report

Posted 7 years ago

“I live in France. At the time of order I was told that Shipping/Delivery would be £8.99, however when the package arrived it had only cost £2.45 to send. I immediately emailed the company but received no reply. Why is this happening,it is no way to treat customers. If I am not given a satisfactory explanation as to why the company has taken my money then I will get in touch with Trading Standards.”

Helpful Report

Posted 7 years ago

“service was very good. Disappointed with item purchased- from description on website I expected it to be really special- but it was just another white pashmina”

Helpful Report

Posted 7 years ago

Scarf Room is rated 4.9 based on 5,951 reviews