Scarf Room Reviews

Name: Scarf Room
Address: 37 Clifton St, Lytham St Annes
Rating: 4.88

4.9 Rating 5,916 Reviews

98 %

of reviewers recommend Scarf Room

4.9

Based on 5,916 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

Phone: 01253 468967

Email:

info@scarfroom.co.uk

Location:

37 Clifton St
Lytham St Annes
FY8 5ER

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Scarf Room 5 star review on 12th March 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the scarf and need it for a present”

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Posted 3 years ago

“I still haven’t received my scarf very poor service will never order anything from this website again”

Scarf Room 1 star review on 23rd November 2020

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Posted 3 years ago

“Very disappointed with the quality of face masks. Not what I expect from scarfroom. Only one layer of thin fabric poorly hemmed. I certainly wouldn't be confident of having any protection wearing them, and I bought five! I now need to line them all with additional fabric. Wishing I had just made my own in the first place as I now have a harder job lining them.”

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Posted 3 years ago

“I have not received my order”

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Posted 4 years ago

Good afternoon Deirdre, we have e-mailed you regarding the delivery of your order and hope you have now managed to collect it. Kind regards, The Scarf Room Team

Posted 4 years ago

“I had bought a dress for my sons wedding in November but just needed something to wear over it for outdoor photographs. This scarf was the perfect colour, petal pink, which was such a pretty shade. I was so surprised too that it arrived, packaged beautifully in tissue paper, the following day! Thank you so much.”

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Posted 4 years ago

“I ordered a scarf, did not cancel the order, did not receive the scarf then received an e-mail telling me that the cost of the scarf had been refunded but NOT the cost of the postage!! Not sure what went wrong with my order. I no longer want to purchase this item due to such poor service.”

Helpful Report

Posted 5 years ago

Dear Valerie I have tracked your order through our Royal Mail system, the order was placed on 17th October and delivered by Royal Mail Rednal delivery office at 12.13pm on 18th October. The item was then returned to us on 22nd October and we issued a refund for the item the same day. I have tried to contact you by telephone so I can provide you with the tracking reference. Please do not hesitate to contact us for more information. Kind regards Scarf Room

Posted 5 years ago

“prompt delivery nicely packaged”

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Posted 5 years ago

Dear Ken Thank you so much! Love Scarf Room.

Posted 5 years ago

“Ordered online just after 3pm and wasn’t sure whether I had missed the deadline for post but after phoning was assured my scarf would be posted that day. Navy scarf arrived next morning,amazing service and the scarf is of excellent quality.”

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Posted 5 years ago

Dear Jenny Thank you for such a glowing review. It's great to know that customers are happy with both the products and service we provide. Love Scarf Room.

Posted 5 years ago

“I can't believe that you have asked me to write a review when I am still waiting to receive my scarf . I am hoping it arrives soon”

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Posted 6 years ago

Dear Judith Thank you for your message and I am sorry that you have not yet received your scarf. It was ordered on Sunday 15 April and despatched, as advised, on Monday 16 April via Royal Mail standard class post. As we received no further correspondence from you, as far as we were concerned your scarf had arrived safely! Of course, in the circumstances, we shall send you out a replacement today and seek to recover from the Royal Mail for a lost item. If/when the first scarf arrives, would you be kind enough to return it to us. I hope this helps and apologies again for the delay. Kind regards Scarf Room

Posted 6 years ago

“I have emailed you twice asking how I can return one of the two scarfs I purchase and alll I get from you is asking how you have done. Not to good actually.”

Helpful Report

Posted 6 years ago

Good morning Elizabeth I have checked our email records. We received an email from you on 10/04/2018 and it was responded to at 17.13 pm. Could you possibly check your junk email box - it may have landed in there. Obviously, we have a record on file. Kind regards Marie Scarf Room

Posted 6 years ago

“10 days later still not received anything - at the moment poor poor service. Everyone else can manage why not the Scarf room”

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Posted 6 years ago

Dear John Thank you for your review and please accept our sincere apologies for this delay. I have checked our records and your items were sent out, as advised, on 11/12/2017 using the Royal Mail's first class service. I spoke to the RM's Customer Services Helpline this afternoon who advised that, due to adverse weather conditions last week, there has been a build-up of delayed post which they are now doing their best to deliver. In any event, we have now spoken by phone to resolve this matter to your satisfaction and trust you are happy with this. Kind regards Scarf Room

Posted 6 years ago

“Was sent wrong colour which I have returned by registered post hope to receive my correct purchase soon”

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Posted 6 years ago

Dear Ruby Thank you for your review and please do accept our sincere apologies for this. I have written to you under separate cover but confirm that the correct scarf is being sent out to you by first class post today. Kind regards. Scarf Room.

Posted 6 years ago

“At the time of writing, despite being told the scarf was despatched 10 days ago, there is no sign of it. Should I be worried or optimistic. Please respond.”

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Posted 6 years ago

Dear Christine Please accept our apologies for this. We have written to you under separate cover to resolve this matter immediately. Kind regards. Scarf Room

Posted 6 years ago

“I haven't received my order so cannot write a review”

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Posted 6 years ago

Hi Could you please email us at info@scarfroom.co.uk and we will sort the situation out for you. As the review is anonymous we cannot do anything until we hear from you. Marie Scarf Room

Posted 6 years ago

“We still haven't received the item yet ?”

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Posted 6 years ago

Dear Mr Kidd I have checked and we hold a Royal Mail proof of postage for your item sent out on the day of your order. I note the delivery address was different to the order address so would be grateful if you could check again with the recipient to see if the item has been received. Please be assured we will sort this matter out. Please email info@scarfroom.co.uk if your item has not been received yet. Kind regards Marie Scarf Room

Posted 6 years ago

“I am still waiting for my order to be delivered, it's second week now. I wrote to your customer but did not receive any response. I am very disappointed with the service. It was a present for someone and it did not arrive on time.”

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Posted 6 years ago

Hello Vladlena Thank you for your review and I am sorry your order has not yet arrived. I have checked our records and it was, in fact, sent out on the day you ordered it. We have proof of postage from the Royal Mail confirming this. Unfortunately, we did not receive your subsequent email informing us that there was a problem. You will see from previous reviews that our delivery record is normally excellent. We also take our customer service very seriously and would never knowingly ignore a customer enquiry. We have since written to you by email asking how you would like us to resolve this issue and we are awaiting your reply. We look forward to resolving this issue quickly! Apologies again. Kind regards Scarf Room

Posted 6 years ago

“Cheap materials and quality”

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Posted 7 years ago

Dear Tina I am sorry to hear this. You will see from previous reviews that the overwhelming majority of our feedback is very positive. However, we take all of our customer concerns seriously, so would be grateful if you would contact us on 01253 733870 or at info@scarfroom as soon as possible and we will do our very best to resolve this issue for you. Kind regards Brenda, Scarf Room

Posted 6 years ago