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Scarf Room Reviews

4.9 Rating 6,989 Reviews
98 %
of reviewers recommend Scarf Room
Company Reviews Product Reviews
4,440
 Metrics Info
4.9
Based on 6,989 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Scarf Room Reviews
Visit Website

Phone:

Phone: 01253 468967

Email:

info@scarfroom.co.uk

Location:

37 Clifton St
Lytham St Annes
FY8 5ER

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Vladlena Stefantsova
Verified Buyer
“I am still waiting for my order to be delivered, it's second week now. I wrote to your customer but did not receive any response. I am very disappointed with the service. It was a present for someone and it did not arrive on time.”
Helpful Report
Posted 9 years ago
Hello Vladlena Thank you for your review and I am sorry your order has not yet arrived. I have checked our records and it was, in fact, sent out on the day you ordered it. We have proof of postage from the Royal Mail confirming this. Unfortunately, we did not receive your subsequent email informing us that there was a problem. You will see from previous reviews that our delivery record is normally excellent. We also take our customer service very seriously and would never knowingly ignore a customer enquiry. We have since written to you by email asking how you would like us to resolve this issue and we are awaiting your reply. We look forward to resolving this issue quickly! Apologies again. Kind regards Scarf Room
Posted 9 years ago
Tina Williams
Verified Buyer
“Cheap materials and quality”
Helpful Report
Posted 9 years ago
Dear Tina I am sorry to hear this. You will see from previous reviews that the overwhelming majority of our feedback is very positive. However, we take all of our customer concerns seriously, so would be grateful if you would contact us on 01253 733870 or at info@scarfroom as soon as possible and we will do our very best to resolve this issue for you. Kind regards Brenda, Scarf Room
Posted 9 years ago
Anonymous
Unverified Reviewer
“cant get to see products for the google sign for reviews coming up”
Helpful Report
Posted 9 years ago
Tina Evans
Verified Buyer
“Cannot Review item that hasn't been received!”
Helpful Report
Posted 9 years ago
Hi Tina, sorry for the delivery problem - we hope all is now rectified x
Posted 9 years ago
Carolyn Skinner
Verified Buyer
“ordered scarf for Christmas arrived within two days , very impressed”
Helpful Report
Posted 9 years ago
Maria Sharman
Verified Buyer
“Cannot do a review as I have not received my item as been two weeks and was hoping to take it with me on my holiday which I leave Friday which doesn't look like I will be as it is Wednesday still not received.....”
Helpful Report
Posted 9 years ago
Please accept our sincere apologies for this. We have yesterday sent out a new scarf which we hope gets to you in time for your holiday. If not, contact us on your return and we will offer you a full refund. Also, please use the code "sorry" the next time you place an order with us to receive a 20% discount. Best regards.
Posted 9 years ago
KIM MURRAY
Verified Buyer
“Hi, despite having written to you now 4 times in connection to the initial discount offer which I have not yet used although it states it has been redeemed I have yet to receive a response from your customer service. Therefore, although I do like your products as I am now waiting for order 3 to arrive I feel your email response is zero! Perhaps now you would be kind enough to respond to my emails so that I may be able to take advantage of the 15% discount as promised when I found your site?? Kim Murray”
Helpful Report
Posted 9 years ago
Scarf Room is rated 4.9 based on 6,989 reviews
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