Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Excellent service from SafeContractor”

Posted 2 years ago

Hi ESA Lift Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the service you received to gain accreditation this year. We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 1 year ago

“Very expensive”

Helpful Report

Posted 2 years ago

“I had a very poor experience with Safe Contractor. I was moved between 5 different reps,each telling me different things that were wrong with my application. Parts of my application were refused even though they were put forward on the templates i was sent. When i eventually took on the services of Alcumus Workforce( at a cost a small business can ill afford) i was granted my accreditation thankfully,despite the fact the templates were different from the originals. I would like to thank Richard Jones of Alcumus Safe contractor for his great help in resolving my issues and the continued support of Jacqueline Thomas of Alcumus workforce”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you didn't have the best experience this year and that you had been dealing with multiple advisors, I can understand how this may have become confusing for you. However, I can assure you that we take on all feedback seriously and all comments left are read and responded to. We will certainly pass your feedback on and I am more than happy to arrange a call with one of our team who would be able to discuss this further with you. I will also pass on your positive feedback to Richard Jones and Jacqueline Thomas. In the meantime, You can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 1 year ago

“This is geared towards the construction industry, which we are not! Most of the questions are irrelevant to sole traders or self-employed.”

Helpful Report

Posted 2 years ago

Hi Bleepers Business Telecoms, Thank you for taking time to leave a review. Congratulations on becoming accredited! We’re disappointed to learn that you found the question set and audit process did not cater for your company – we endeavour to adapt our question set and approach to meet all business needs. We will certainly pass this feedback on to our technical team. In the meantime, Please take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“I think the actual questionnaire should be clearer - sometimes it doesn't not ocver what needs to be submitted and also allow for multiple document upload. I also think having ISO accreditations should significantly reduce the H&S questions, as these are covered under the ISO audits. We only complete the Safecontractor process for a few customers, it is a lot of requests just for a desktop audit.”

Helpful Report

Posted 2 years ago

Good Afternoon Mobile & Separation Equipment Ltd t/a MSE Hiller, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations in regard to the questionnaire being clearer and document upload. Our questionnaire should allow for multiple documents to be uploaded onto a particular question, however time occur when you are trying to upload a file and the system does not let you. The reason for this could be the file type/size as we only allow for certain file types/size on the questionnaire. There is a way to reduce the amount of questions that you have, this is through a process called "deem to satisfy". This process means that you can use any SSIP provider's certificate in order to gain another. Looking on the SSIP portal your current ISO is not broadcasted onto the SSIP portal so we would not be able to use this certificate for the deemed to satisfy process. The feedback you have given will be passed onto the relevant teams to review. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“It was a deem to satisfy verification so the time scales for accreditation should not be the same as a normal verification - otherwise what is the point of the organisation you consistently promote SSIP?”

Helpful Report

Posted 2 years ago

Good Afternoon Ellis Electrical Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! In terms of our timeframes they are always measured on the package you take out with us, not based upon the type of questionnaire you complete. The advantage of competing a deem to satisfy questionnaire is that it shortens the question set, as particular questions have already been answered within your full accreditation. Also, you can also obtain certain discounts with certain providers - please use this link to view the discounts offered - https://ssip.org.uk/ssip-deem-to-satisfy-chart/ In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“The process on the portal was a little confusing, but staff at SafeContractor helped with this. Had to keep calling to get areas released on the portal”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave a review. Positive or negative, we do always appreciate your feedback. Congratulations on becoming accredited! We are happy to hear that you had the help you needed from our team. We are sorry to hear that you felt the process was a little confusing. I can see how having to keep calling would become frustrating for you and i will certainly pass this feedback on to the correct department. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Long winded. Not very clear.”

Helpful Report

Posted 2 years ago

Good Morning Acorns floors limited, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you felt the process was long winded. Just so that you know, your questionnaire is open all year round for you to fill in and upload documents, it becomes available to submit 30 days prior to the expiry date of your current certificate, this is to enable you to get ahead and usually allows us enough time to review your file before the current certificate expires. We also offer basic support no matter what package you are on and our assisted and premier package with 121 support if it is needed. I hope that this information will be helpful for your questionnaire renewal. If you require any further information about this please do not hesitate to get in touch. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“At times it can be slightly onerous with the gathering and uploading of data. But if you stay on top of loading certificates, policies etc as they are renewed through out the year this helps.”

Helpful Report

Posted 2 years ago

Good morning Vermtek, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“I feel as a small business that Safe Contractor is geared toward medium to large companies. For a sole trader, some of the aspects do not apply. I believe the whole process should be reviewed with this in mind.”

Helpful Report

Posted 2 years ago

Hi GEM 2 Support, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We’re disappointed to learn that you found the questionnaire did not cater for your company – we endeavour to adapt our question set and approach to meet all business needs. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Much better process than in 2022 when the reviewer had not done the slightest bit of work to find out what the business was about. In 2023 there was another opportunity for Safe Contractor to make a mess of it again with multiple individuals 'pitching in' clearly without reading any of the background. There really should be more 'joined up thinking' in the business. Weren't Safe Contractor supposed to have Account Managers? Well that never happened.”

Helpful Report

Posted 2 years ago

“We used to be accredited a few years ago, but gave up with the Alcumus portal as the process was cumbersome and our data was deleted on two occasions. We gained accreditation with another SSIP member and due to a client request, we had to carry out the DTS process. However, even this was unnecessarily long-winded and in our view out of step with the principle of SSIP equivalence with other providers requiring less of a repeat of the full accreditation process.”

Helpful Report

Posted 2 years ago

Good Afternoon Roywood Contractors, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Firstly, Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. The DTS process with us means that when you use another provider's SSIP certificate it will shorten our question set. Even with a DTS we require some information from you as we tailor the questionnaire to fit you as a company based on the work activities had been selected. We endeavour to adapt our question set and approach to meet all business needs, I will certainly pass on your valued feedback to the relevant department. If you wanted to discuss anything further with us then please contact the Customer Care team here at SafeContractor. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Very very slow. Although you can add documents throughout the year, you can't submit until a certain date, but then the checking takes so long that every year, the certificate is well out of date before the new one is approved and customers are chasing us every year for the updated document.”

Helpful Report

Posted 2 years ago

Hi MR D M Arnold, Mrs A Arnold and Mr M W Sadowski t/a Waterwide, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. I will be sure to pass your feedback on to the relevant department. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“They were very keen to sign me up lots of calls and once they got my money I got an initial couple of call to help me get started however after this I couldn’t get to speak with anybody to help me through the process of accrediting and emails we never acknowledged as received or replied to which left me hanging for weeks on end. They did provide templates etc to assist eventually but not 5 star service”

Helpful Report

Posted 2 years ago

Good afternoon St James Landscapes Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who would be able to discuss this in more detail. You can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 2 years ago

“The process itself is straightforward. Alcumus Personnel make it difficult. Not very personable and they do not take the time to discuss and understand the business (Business applying for accreditation/renewal).”

Helpful Report

Posted 2 years ago

Hi Accuro FM Ltd, Thank you for taking the time to leave us a review. We appreciate your feedback. Congratulations on gaining your accreditation! We are happy to hear you found the process straightforward, I am sorry to hear that in this instance you felt our service fell short of your expectations around understanding our customers and their needs. We will be sure to pass your feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“The questionnaire itself is easy to understand and the auditors are incredibly friendly and helpful. The reason for the score is because the auditing process seems artificially elongated in order to try to extract more money from the client, which is really disappointing. The questionnaire is released so that it feels like you have to do everything instantly in order to stand even a chance at getting the accreditation on time, which completely spoils the whole experience. Overall, better than Constructionline, as I cannot fault the interface or your excellent staff. But the waiting process is ridiculous.”

Helpful Report

Posted 2 years ago

Good morning AirisQ Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. We will certainly pass your feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Our renewal was due on the 18 March. I submitted the H&S Questionnaire on 20 Feb which I thought was in plenty of time (Alcumus stipulate up to 20 days and it was exactly 20 days before renewal was due). Our application wasn't looked at until after the 18 Mar and then Alcumus asked for a statement re Construction Phase H&S Plan on headed paper. My answer to the question was clear and I do not understand why the same information can only be accepted on headed paper. In any case I submitted a statement on headed paper last year so I think it was obvious the situation hasn't changed. I feel like Alcumus look for ways to delay the accreditation so that a customer will pay for the fast track which is unreasonable, (if accreditation can be achieved sooner that 20 days then it should be anyway, a customer shouldn't have to pay more0).”

Helpful Report

Posted 2 years ago

Hi Cass Electric Company Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! We’re disappointed to learn that you found the audit process did not meet your expectations – we endeavour to adapt our question set and approach to meet all business needs. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. We will be sure to pass your feedback on to the correct department especially around the package upgrades. In the meantime, Take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“The process took longer as it took a long time for them to respond.”

Helpful Report

Posted 2 years ago

Good Afternoon Hoistway Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. We do offer a variety of packages dependent on the needs of our contractors. As your business is on the standard package the lead time for accreditation can apply, you are able to utilize your other SSIP accreditation to apply for a "deem to satisfy" questionnaire. Having this type of questionnaire means you answer a shorter questionnaire with us. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Auditing process very slow. Certificate was around 4 weeks out of date by the time new accreditation came through”

Helpful Report

Posted 2 years ago

Good Afternoon Paper Shredding Services Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! I am sorry to hear that you are so unhappy with our product and it did not reach your expectation. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. We do offer a variety of packages dependent on the needs of our contractors. Whether this be for additional assistance or for speed. You are also able to work on your questionnaire throughout the entire year and then submit 30 days before your account accreditation, this helps to align your certificate date compared to last year. I will certainly pass on your valued feedback to the relevant department. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Initially, confusing. We were asked to complete a full accreditation questionnaire and then, when I phoned to query why, I was met with a confused young man who, during a brief call, gave four separate dates as to when our certification (previously under Daly International) expired (4/4/23, 24/1/23, 12/12/22, 02/12/22). It would appear that, despite our having ISO45001 and being SSiP accredited and having expressed previously that we wished to renew through the "deemed to satisfy" route, this wasn't appreciated by those involved early in the renewal process. Once I'd contacted Ben Coak and he put me in touch with Karen Davies things couldn't have gone smoother though and we were fast-tracked through accreditation.”

Helpful Report

Posted 2 years ago

Hi Teligent Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you initially felt our service fell short of your expectations. However, i am pleased to hear that this was then rectified and you had the support you needed to gain accreditation. We will be sure to pass your feedback on to the team and also to Karen. in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, charlotte

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews