SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found that the web link for updating our information was very simple to use and well set out. The assessors were very helpful in helping whenever there was a question I needed to ask.”

Helpful Report

Posted 6 years ago

Thank you for leaving us your feedback - we're pleased that you found the online process straight-forward and our team of assessors helpful. Congratulations on your accreditation!

Posted 6 years ago

“Ben has been ever so helpful with explaining what documents need to be sent through. It would be good if it's made clearer that if you don't pay for the upgraded service, re-accreditation can take a month to be even looked at let alone actually approved. I appreciate it's probably there in the email that's sent 1 month before due date but there's way too much info in that email!”

Helpful Report

Posted 6 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit turnaround time from when all documents have been submitted is 4 weeks. To make the process quicker next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 6 years ago

“very east to work with THANK YOU”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 6 years ago

“Safecontractor team delivered good service for me to complete the accreditation. helpful and reliable.”

Helpful Report

Posted 6 years ago

Thank you for your feedback! We're pleased that our team were able to support you through to successfully achieving accreditation.

Posted 6 years ago

“Excellent, very co-operative and the phone always answered when i rang with a query”

Helpful Report

Posted 6 years ago

Thank you for your feedback! Pleased that our team were on hand to assist you and able to support you through to successfully achieving accreditation.

Posted 6 years ago

“The process was daunting to begin with and the information required quite comprehensive but well laid out on the portal. The questions were easy to understand and uploading evidence was relatively simple to do. Overall the whole process after submission took about 4-5 days for the assessment to be completed, one piece of addition information was required and our accreditation was through within 2 hours.”

Helpful Report

Posted 6 years ago

Congratulations on your accreditation! Thank you for your feedback - we're pleased that after initially finding the process daunting that after beginning to submit your information you found the process to be straight-forward and prompt.

Posted 6 years ago

“The process is strict, but the questions asked are relatively clear. The secondary queries are asked directly, and promptly, in a helpful manner. Furthermore, where it has been problematic to reply, the support has been helpful, and informative, ensuring the necessary improvements or actions required, are taken. This has been most helpful and has improved our safety management. It has also helped ensure we maintained our accreditation.”

Helpful Report

Posted 6 years ago

Thank you for your feedback and congratulations on your accreditation! We're pleased that our team were able to support you throughout the audit process and offered you guidance that has not only enabled you to to successfully achieving accreditation but also improve your safety management!

Posted 6 years ago

“The team are professional and helpful during the accreditation process.”

Helpful Report

Posted 6 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 6 years ago

“The process itself is thorough and detailed but simple to follow. Staff are extremely helpful and provide guidance if needed. Very happy with the service.”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you found our team supportive and the process itself straight-forward. Congratulations on your accreditation!

Posted 6 years ago

“Very quick and all are helpful”

Helpful Report

Posted 6 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 6 years ago

“The process was quick and much easier to complete (than some other accreditation's), due to the fact that you can upload documents throughout the year as & when they are renewed. This is less time consuming and much easier to manage your workload when spread over the year, instead of dedicating a block of up to two weeks spent uploading documents and answering questions. Well done on this unique approach to renewing certifications.”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you find the accreditation process straight-forward and have made use of the year-round access to our contractor portal and the ability to upload up to date documents as and when you have them available. Congratulations on your accreditation!

Posted 6 years ago

“Easy and straight forward.”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 6 years ago

“Very straight forward to complete.”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 6 years ago

“Was very helpfull in helping with queries & filling in”

Helpful Report

Posted 6 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 6 years ago

“worked well”

Helpful Report

Posted 6 years ago

Congratulations on your accreditation and thank you for your review.

Posted 6 years ago

“Although it seems like every time we go through the accreditation process there are many more hoops to jump through, and the process seems unnecessarily complex and difficult for SMEs, the SafeContractor back office staff are very helpful and responsive, and provided sound advice and assistance.”

Helpful Report

Posted 6 years ago

Thank you for your feedback and congratulations on your accreditation! Our audit team and system are committed to ensuring that all contractors who complete our audit process have the relevant documentation in place to comply with health and safety legislation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 6 years ago

“Very good customer service and help from the team. Our only issue is when ordering stickers for the vans as yet their has been no conformation of the order”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that our team were able to provide you with an excellent service. I have asked that our customer service team contact you to confirm the status of your sticker order ASAP. Congratulations on your accreditation!

Posted 6 years ago

“What can I say, the staff that checked my company for accreditation were just the best. not only did they mandate that I keep my H&S documentation at the highest level, but they were also exceptionally approachable which ultimately helped us to maintain our documentation, as well as our policies and procedures, at an exemplary standard.”

Helpful Report

Posted 6 years ago

Congratulations on your accreditation and thank you for your feedback! We're thrilled that you had such a fantastic experience with our team and that they were able to help you maintain your high h&s standards. We're really glad to have you as a SafeContractor member.

Posted 6 years ago

“Excellent customer service. Nice people to deal with @ SafeContractor. It's a pity that some of the other SSIP members can't be as nice and helpful as SafeContractor Customer Services”

Helpful Report

Posted 6 years ago

Thank you for your feedback - we're pleased that you had such a great experience with our process and that our team were able to support you. Congratulations on your accreditation!

Posted 6 years ago

“Friendly knowledgeable Staff who made the process easy”

Helpful Report

Posted 6 years ago

Thank you for leaving us your feedback - we're pleased that our team were able to put you at ease and assist you throughout the accreditation process successfully. Congratulations on your accreditation!

Posted 6 years ago

SafeContractor is rated 4.3 based on 2,756 reviews