“Hair clips are awesome and they are like my own c4 hair. I could have given 5 stars I'd the spray bottle for £10 wasn't empty! Yeah the spray bottle is empty and it costs a whopping £10. Also I signed up but the discount was applied 😢.”
“I won’t lie, I mainly bought from Ruka because I knew it was a black female owned company and I believe in supporting the community. HOWEVER I’m so so happy with what I received. Used for my graduation and looked great.
Only reason for 4 not 5 is I paid for next day delivery and it didn’t arrive until normal shipping time.”
“I think the hair quality is great with quick delivery, my only issue is that the clips for the pony are not strong enough to hold the hair in place so I had to use a lot of hair pins to secure the pony in place.”
“Great experience as always guys, really appreciate it. Every time I've shopped with Ruka has been great. My only point of feedback would be with the customer service response times or making it easier to cancel orders/pre-dispatch. I placed an order after 6 pm Friday which I know is after the business hours but I didn't hear back till Wednesday by which time it already arrived. It's great that the dispatch is so quick but it would be good if both teams were aligned.
Otherwise, perfect as always x”
“Customer service was amazing and shipping was fast. I just think a bit more detail or info on the versatility of the different textures e.g video of the weft being straightened how it looks wet or air dried and comparisons between the the two pressed textures would of been helpful I spent ages trying to catch glimpses of the hair from reels or short tick toks that when I went to purchase the bundles I didn’t fully know what to expect and that led to me being a bit disappointed as I assumed the texture would have have been more versatile to manipulation im sure if I had asked questions things would have been clarified which I will definitely do next time.
As although I have made my purchase work it’s not what I intended to do and I probably wouldn’t have purchased the hair if I had a better understanding of how it could of been styled.”
“I have colour 1 hair which is jet black. I chose the black option for both my ponytails so I could do quick hair styles. However, the colour of what I received looks like 1B or even a 4 which either way isn't black. Therefore, either I have to dye the ponytails or my hair. So they are just sitting there now as I don't know the first thing about hair dyes. On a plus, the ponytails are of good quality hair.”
Hey Lisa!
All of our hair comes in its natural colour (typically 1B natural/2 as standard) because we don't chemically alter our hair to maintain its "virgin" nature. Your Ruka hair can however be dyed and personalised to suit your individual needs and takes to dye very well.
I've sent you an email just now with some guidance on how to go about doing this so please do take a look when you get a free moment, as we'd love for you to be able to make the most out of your purchase.
With love,
Nneka
Team Ruka, xx
“Delivery was quick and the texture matches mine perfectly! Thank you
However there were no instructions on how to care for the hair on a daily basis. What products can i use? It sheds a lot when I comb. I look forward to hearing back from you.”
Hey Jedidah,
So glad to hear that you're happy with your order, I'd be happy to talk you through some product recommendations to get the very best out of your unit too!
I've just sent you an email, so please do take a look when you get a moment.
With love,
Nneka
Team Ruka xx
“The texture of the clip ins we're excellent, how unsure if its my installation technique but the clips did not hold to my hair so had to braid a line to get some grip in addition there was clip ins left over Any tips?”
