Ruka Hair Reviews

Name: Ruka Hair
Address: RUKA HAIR, 203/213 Mare St, Studios, RUKA HAIR, 203/213 Mare St, Studios, Louisiana
Rating: 4.41

4.4 Rating 290 Reviews

84 %

of reviewers recommend Ruka Hair

4.4

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

Ruka Hair 5 star review on 8th November 2024

Paula

Ruka Hair 5 star review on 6th October 2024

Anonymous

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ruka got back to me super quickly on IG, thanks for that!”

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Posted 3 years ago

“Great service! Fast delivery and loved the little thank you card and how to care and install hair booklet.”

Ruka Hair 4 star review on 6th August 2022

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Posted 3 years ago

“Great experience needed hair fast for my graduation, when it arrived it smelt amazing and looked the same. Disappointed about the stock levels as I got hair that was not an exact match to mine.”

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Posted 3 years ago

“Hair clips are awesome and they are like my own c4 hair. I could have given 5 stars I'd the spray bottle for £10 wasn't empty! Yeah the spray bottle is empty and it costs a whopping £10. Also I signed up but the discount was applied 😢.”

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Posted 3 years ago

“This is a great product but it would be better if there were a range of colours as I’ve had to dye my hair darker for a match.”

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Posted 3 years ago

“Fantastic quality hair and even better customer service. Thank you Ruka Team.”

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Posted 3 years ago

“The Ruka team are lovely. I just think for the price point that I do not receive enough hair.”

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Posted 3 years ago

“I won’t lie, I mainly bought from Ruka because I knew it was a black female owned company and I believe in supporting the community. HOWEVER I’m so so happy with what I received. Used for my graduation and looked great. Only reason for 4 not 5 is I paid for next day delivery and it didn’t arrive until normal shipping time.”

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Posted 3 years ago

“I think the hair quality is great with quick delivery, my only issue is that the clips for the pony are not strong enough to hold the hair in place so I had to use a lot of hair pins to secure the pony in place.”

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Posted 3 years ago

“Whole process was great! Website needs to clearly state store opening times is my only feedback”

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Posted 3 years ago

“Fantastic and best I’ve ever had but Sheds a lot.”

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Posted 3 years ago

“Amazing hair texture but the band is too loose on my Four Ayeye headband wig.”

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Posted 3 years ago

“Great experience as always guys, really appreciate it. Every time I've shopped with Ruka has been great. My only point of feedback would be with the customer service response times or making it easier to cancel orders/pre-dispatch. I placed an order after 6 pm Friday which I know is after the business hours but I didn't hear back till Wednesday by which time it already arrived. It's great that the dispatch is so quick but it would be good if both teams were aligned. Otherwise, perfect as always x”

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Posted 3 years ago

“Customer service was amazing and shipping was fast. I just think a bit more detail or info on the versatility of the different textures e.g video of the weft being straightened how it looks wet or air dried and comparisons between the the two pressed textures would of been helpful I spent ages trying to catch glimpses of the hair from reels or short tick toks that when I went to purchase the bundles I didn’t fully know what to expect and that led to me being a bit disappointed as I assumed the texture would have have been more versatile to manipulation im sure if I had asked questions things would have been clarified which I will definitely do next time. As although I have made my purchase work it’s not what I intended to do and I probably wouldn’t have purchased the hair if I had a better understanding of how it could of been styled.”

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Posted 3 years ago

“The lovely young man who served me was helpful and attentive.”

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Posted 3 years ago

“I have colour 1 hair which is jet black. I chose the black option for both my ponytails so I could do quick hair styles. However, the colour of what I received looks like 1B or even a 4 which either way isn't black. Therefore, either I have to dye the ponytails or my hair. So they are just sitting there now as I don't know the first thing about hair dyes. On a plus, the ponytails are of good quality hair.”

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Posted 3 years ago

Hey Lisa! All of our hair comes in its natural colour (typically 1B natural/2 as standard) because we don't chemically alter our hair to maintain its "virgin" nature. Your Ruka hair can however be dyed and personalised to suit your individual needs and takes to dye very well. I've sent you an email just now with some guidance on how to go about doing this so please do take a look when you get a free moment, as we'd love for you to be able to make the most out of your purchase. With love, Nneka Team Ruka, xx

Posted 3 years ago

“Super expensive for what it is, but I’m happy with my purchase.”

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Posted 3 years ago

“Delivery was quick and the texture matches mine perfectly! Thank you However there were no instructions on how to care for the hair on a daily basis. What products can i use? It sheds a lot when I comb. I look forward to hearing back from you.”

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Posted 3 years ago

Hey Jedidah, So glad to hear that you're happy with your order, I'd be happy to talk you through some product recommendations to get the very best out of your unit too! I've just sent you an email, so please do take a look when you get a moment. With love, Nneka Team Ruka xx

Posted 3 years ago

“Ding dong for Ruka hair!!! This unit is so natural looking, I keep getting compliments and I absolutely love it. Thumbs up”

Ruka Hair 4 star review on 11th June 2022

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Posted 3 years ago

“The texture of the clip ins we're excellent, how unsure if its my installation technique but the clips did not hold to my hair so had to braid a line to get some grip in addition there was clip ins left over Any tips?”

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Posted 3 years ago

Ruka Hair is rated 4.4 based on 290 reviews