Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.74

4.7 Rating 1,283 Reviews

94 %

of reviewers recommend Ruby UK

4.7

Based on 1,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 29th September 2026

682

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product. Order was delayed, understandable at the moment, but communication was poor. When order arrived it was the wrong size (3 boards instead of 2, but given the issues I just accepted it. Still looks good.”

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Posted 5 years ago

“I received the wrong order which I didn’t accept. I’m waiting for a refund of that order. I placed a new order to get the correct gates but they haven’t arrived yet”

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Posted 5 years ago

“I got the feather board and it was great delivery but some off the boards were not the best Quality with large knots that made a lot off the boards crack in half for the price off them I woulnt say I got value for money but some where ok”

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Posted 5 years ago

“Delivery arrived on day 12, I put that down to current Covid situation. However don't bother signing up your email or mobile phone number to get delivery information updates, they are non existent. I had to call chat online, twice to find out where my order was. Putting that aside I ordered the 1.8m trough which was very well made, plus some extra decking. Overall experience made me question whether I would buy from again. Hence middle of the road rating. I hope that it was just a hiccup in the service.”

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Posted 5 years ago

“Good quality timber.”

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Posted 5 years ago

“Delivery very good, on time and helpful driver. The timber was very wet, as if it had been soaking in water. wont be able to use it for some weeks. A disapointment.”

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Posted 5 years ago

“This company is great, great service and good delivery, fast replies and good phone line”

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Posted 5 years ago

“Ordered 6 originally. Good customer service emails telling me only 5 available but then only four delivered when 5 paid for. Please organise refund”

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Posted 5 years ago

Hello Nuala - our sincere apologies that you have only received 4. From the tracking with our courier, it looks like 5 were sent and 1 was returned to us as damaged in transit. We will arrange a refund immediately this morning. Our sincere apologies once again. Kind regards Nikki

Posted 5 years ago

“Good value for money fence post but no communication from the company and the courier delivered a day later than stated.”

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Posted 5 years ago

“They don’t tell you when your order gets dispatched”

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Posted 5 years ago

“I've only received 180 pales”

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Posted 5 years ago

“Good service, however the wood was sopping wet.”

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Posted 5 years ago

“We have yet to upend the packs so can’t yet comment on the quality of the product. Sadly, you were rather badly let down by your transport company. The vehicle was a day late delivering and was not roadworthy: one tail light out; doors held closed with string; driver couldn’t hold the vehicle on a slight slope to pull away as the handbrake wasn’t working.”

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Posted 5 years ago

“All ok except your criminal carrier”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,283 reviews