Royal Bathrooms Reviews

Name: Royal Bathrooms
Address: Shafqat Enterprises Ltd61-64 Sapcote Trading CenterPowke LaneCradley HeathB64 5QX, ,, Cradley Heath
Rating: 4.74

4.7 Rating 1,991 Reviews

94 %

of reviewers recommend Royal Bathrooms

4.7

Based on 1,991 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

+44 (0) 1384 671 200

Email:

info@royalbathrooms.co.uk

Location:

Shafqat Enterprises Ltd61-64 Sapcote Trading CenterPowke LaneCradley HeathB64 5QX, ,
Cradley Heath
B64 5QX

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Royal Bathrooms 5 star review on 29th April 2024

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next working day delivery (extra money paid) didn't happen and four days for refund to card. Not a good experience I'm afraid.”

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Posted 3 years ago

“Refused to take back unused item after charging £29 for delivery.”

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Posted 3 years ago

“Customer service aftercare is rubbish. Thin bath not good quality!! Flimsy bath panel arrived with a huge crack which they exchanged after them offering me 20 pounds back if I kept it. We then fitted our bath with the plastic covering on to protect during installation but when we removed it, it was heavily scratched on the top, no exchange was offered they said we should have checked it thoroughly before installation. Lesson learned! We will never go through this company ever again. If I could give 0 star I would.”

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Posted 3 years ago

“Very poor service. Had a faulty product and the service offered was disgraceful and demeaning. Not a company to trust.”

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Posted 3 years ago

“If I could give no stars I would. DO NOT BUY FROM ROYAL BATHROOMS!! Bought a toilet from there and the design of the pan Is really bad that even toilet paper cannot be flushed through properly. Have had two independent plumbers round, checked this with two different cisterns and still the same issue. There's no issue with the cistern, it's simply the shape of the pan as the design is really poor quality from Royal Bathrooms. Tried to return or exchange, as a customer am NOT happy with this and Royal Bathrooms refuse to give me a refund or exchange and keep arguing with me. Clearly ignoring statutory rights! What happened with the customer is always right. By the way there is no official complaints procedure, when asked for this, they said that our email exchange is simply their 'official' complaints procedure - what amateurs. I am now without a workable toilet and lost money. Have tried to resolve this nicely and they're not having it and are really patronising. DO NOT EVER BUY FROM ROYAL BATHROOMS if you want to lose your money and have products that don't work!”

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Posted 4 years ago

“Absolutely waste of time would never recommend this so called bathroom outfit”

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Posted 4 years ago

“Very poor service, lid was damage to to toilet unit, would not replace, blamed it on the delivery driver, would not recommend”

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Posted 4 years ago

“Toilet not as described so had to send back.I was charged £20 for postage even though it was their fault entirely for the incorrect description bad customer service.”

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Posted 4 years ago

“Useless product that does not fit, the only thing worse was the customer support tried blaming installers for everything but after countless emails they realised how bad the product was. Avoid like the plague!!”

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Posted 4 years ago

“Item arrived damaged, didn't realise until it was fit and the plastic coatings removed. Tried to ask them to swap the damaged part, refused and offered me £10. Very poor customer service. You wouldn't have noticed the damaged piece until the item was fit and all the plastic covers removed. It's like purchasing a kitchen cupboard with doors, fitting it and them removing the plastic cover that covers the door itself to find damage. You wouldn't remove the plastic until it was fitted! I'm quite sure they have breached my consumer rights as well.”

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Posted 4 years ago

“Products arrived faulty twice, with the same fault. Was told when I rang that we could fix it ourselves and it was easy - the unit was actually held together with pre drilled holes and dowels so not easy at all, and would have left gaps elsewhere in the unit. However, did manage to get a full refund and replies to emails were quick.”

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Posted 4 years ago

“I order a bath I got sent me a bath panel .which his false advertising. than u had the cheek to change me to send it back”

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Posted 5 years ago

“Very poor company to deal with. Wouldnt let us return a product.”

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Posted 5 years ago

“They didn't.”

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Posted 5 years ago

“Sorry to say but the corresponding between the buying and delivery was terrible. We had to wait a lot longer for our delivery as said . Then we were told 2 different dates and different times.”

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Posted 6 years ago

“Bad description , poor product”

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Posted 6 years ago

Royal Bathrooms is rated 4.7 based on 1,991 reviews