If I could give no stars I would. DO NOT BUY FROM ROYAL BATHROOMS!! Bought a toilet from there and the design of the pan Is really bad that even toilet paper cannot be flushed through properly. Have had two independent plumbers round, checked this with two different cisterns and still the same issue. There's no issue with the cistern, it's simply the shape of the pan as the design is really poor quality from Royal Bathrooms. Tried to return or exchange, as a customer am NOT happy with this and Royal Bathrooms refuse to give me a refund or exchange and keep arguing with me. Clearly ignoring statutory rights! What happened with the customer is always right. By the way there is no official complaints procedure, when asked for this, they said that our email exchange is simply their 'official' complaints procedure - what amateurs. I am now without a workable toilet and lost money. Have tried to resolve this nicely and they're not having it and are really patronising. DO NOT EVER BUY FROM ROYAL BATHROOMS if you want to lose your money and have products that don't work!