Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,083 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,083 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 9th April 2026

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast shipping , will definitely use again”

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Posted 3 years ago

Thank you so much, Daniel, for the 5 star rating and for your kind words about Ross Handling Ltd. We are so glad to hear that you had such a positive experience and that the shipping was fast. We also appreciate your loyalty and look forward to having you as a repeating customer. Thank you again and we look forward to serving you again soon!

Posted 3 years ago

“I found Ross by searching on the internet, I have found the company to be excellent in their service. I will not hesitate to use them again, their communication has been superb.”

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Posted 3 years ago

Thank you so much Ian for providing us with a 5 star rating! We truly appreciate your loyal customer service. We are happy to hear that you found Ross Handling Ltd. with a simple search on the internet and that you have found our company to be excellent in our service. We are grateful that you have not hesitated to continue to use us, and that our communication with you has been superb. We thank you for being a longtime, repeating customer with us and we look forward to continuing to serve you in the future.

Posted 3 years ago

“Quick & easy service”

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Posted 3 years ago

Thank you John for your 5 star rating of Ross Handling Ltd! We're thrilled to hear that you felt our quick and easy service was excellent. Your loyalty to us is greatly appreciated!

Posted 3 years ago

“Ordering was simple, pricing was right. My only issue is over delivery. The van driver couldn't find the package when it was supposed to be delivered so falsely said that I had asked for it to be redelivered to a collection point. Added to that, although everything arrived undamaged and complete it was a minor miracle given that the packaging was torn to shreds”

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Posted 3 years ago

Thank you so much, Peter, for giving Ross Handling Ltd a 4 star rating. We strive to provide the best possible customer experience and we'll take your comments into serious consideration. We understand that your issue with delivery was not ideal and apologize for the inconveniences caused. We appreciate your loyalty and look forward to continuing to serve you. Thank you for being an important part of our customer base!

Posted 3 years ago

“Excellent service - answered all of my questions before ordering. Only let down by the delivery company who didn't deliver on Friday as arranged and then when delivered on Monday there was a part missing. contacted Ross Handling and they sent a replacement straight out and it came on Tuesday. Can't fault Ross Handling, just a shame FedEx are useless. Would definitely buy from Ross Handling again.”

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Posted 3 years ago

Thank you Nathaniel for your 5-star rating of Ross Handling Ltd! We really appreciate that you chose to purchase from us again despite the issues you had with the delivery service. We are glad that we were able to sort out the missing part and get it to you quickly. Thank you for being a loyal customer, we truly appreciate your continued support!

Posted 3 years ago

“Castors ordered are great however next day delivery at a premium turned into 3-day delivery. Lazy delivery person not bothered which does not look good for Ross Castors.”

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Posted 3 years ago

Hi Martina, Thanks so much for your feedback about Ross Handling Ltd. We really appreciate you taking the time to let us know what you think! We are always looking for ways to improve our services and help make sure our customers are happy. We do our best to make sure we provide excellent customer service so that our customers have the best possible experience. Thank you again for your feedback and let us know if you need any help. Sincerely, Ross Handling Ltd

Posted 3 years ago

“Swift and efficient service delivering exactly what I needed.”

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Posted 3 years ago

Thank you so much for your generous 5-star rating and for the kind words about our Swift and efficient service! We truly appreciate your loyalty and your repeat business with us here at Ross Handling Ltd.

Posted 3 years ago

“Product as described, quick delivery, no problems would use again.”

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Posted 3 years ago

Thank you Marietta for your 5 star rating of Ross Handling Ltd! We're glad you had a great experience with your product order - that it arrived quickly and was as described. It's great that you would use us again and we really appreciate your loyalty. Thank you so much for the wonderful review!

Posted 3 years ago

“Information on their site is what they want it to be and may not be what is supplied. don't take there info for what it is. You also have to pay to send items back that don't arrive as you may expect so be careful. I won't be using them again as they do all they can to say their right when that's not the case. I ordered 260mm wheels and they did not arrive as 260mm wheels they arrived as 260mm wheels including the tires. not exactly the same.”

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Posted 3 years ago

Thank you so much for your feedback, Thomas. I am sorry for the delays in delivery, and for your experience with the wheels not arriving as expected. We take customer satisfaction seriously, and it is disappointing to learn that you won't be using us again. As discussed the goods supplied do match the spec given on our website so it is a shame the spec does not meet your requirements.We truly value your opinion and appreciate the time that you took to let us know your experience.

Posted 3 years ago

“Fantastic service, the only slightly criticism is at least half a dozen emails once ordered for £10 worth of parts”

Helpful Report

Posted 3 years ago

Thank you for your 5 star rating for Ross Handling Ltd., Ian! It means a lot to us, and we really appreciate your feedback. We are glad that you have had a great experience with us and that you are a repeat customer. We're sorry that there were at least half a dozen emails after ordering parts worth £10, and we will try to streamline our communication process in the future. Thanks again!

Posted 3 years ago

“Great range or products, and great delivery.”

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Posted 3 years ago

Thank you so much Paul for leaving us this amazing 5-star rating! We truly appreciate your support and happiness with our great range of products and the fast delivery. Thank you for being a returning customer and we look forward to having you with us for many more years!

Posted 3 years ago

“Good product (wheels, in my case), and the product ranges are logically catalogued on the website. Very helpful customer-services department - assisted with some problems in getting the parcel delivered. One suggestion : I didn't see anywhere on the ordering-page of the Ross Handling website where a customer could leave specific delivery instructions to be used by the parcel-carrier, eg "If no-one is in, please leave the parcel in the passage between the garage and the house". Otherwise, good service, good product, I would use them again.”

Helpful Report

Posted 3 years ago

Thank you, Jim, for your excellent 5 star rating and taking the time to leave such a detailed and helpful review. We're glad to know our product and customer service have been enjoyable. We appreciate your suggestion regarding leaving delivery instructions, and we will be sure to take this into consideration. Thank you for choosing Ross Handling Ltd, we look forward to serving you again in the future.

Posted 3 years ago

“Excellent quick service, quality product supplied”

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Posted 3 years ago

Thank you so much Paul for your 5 star rating of Ross Handling Ltd! We really appreciate your feedback, especially given your experience with our quick service and quality product supplied. We are so glad that you are a repeating customer and look forward to providing you our best service in the future.

Posted 3 years ago

“Your item arrived on time and was in perfect order thanks.”

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Posted 3 years ago

Thank you so much for your 5 star rating of Ross Handling Ltd, Les! We are thrilled to hear that your item arrived on time and was in perfect order. We are grateful to have a customer like you who so consistently chooses our services.

Posted 3 years ago

“Very speedy fulfilment of my order”

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Posted 3 years ago

Thank you so much Caroline for the 5 star rating of Ross Handling Ltd. We really appreciate it, as well as your kind words about the very speedy fulfilment of your order. It's fantastic to have such a loyal returning customer like yourself. Thanks!

Posted 3 years ago

“First class products and service will use again when required thanks Charlie Bisset”

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Posted 3 years ago

Thank you so much, Charles, for the 5 star rating you gave Ross Handling Ltd! We're very glad to hear that you've been satisfied with our products and services, so much so that you plan on using us again when necessary. It's customers like you who come back again and again that make our business possible, and we really appreciate it! Thank you!

Posted 3 years ago

“Always been happy with the service which has been spot on, had an issue with the last order when the bore of the plastic wheels are not parallel which meant they would not go onto the axle, Ross did their best to sort but rather than wait around I purchased a hand reamer to ream the bore of the wheels parallel and then they fitted perfect. probably made in China where tolerances can be anywhere from experience. Still will use Ross though but the hand reamer sorts any Chinese poor manufacturing.”

Helpful Report

Posted 3 years ago

Hi Christopher, Thank you so much for taking the time to leave the great review of our company, Ross Handling Ltd. We really appreciate it and we're so glad to hear that you had a great experience and were pleased with the services that we provided to you. At Ross Handling Ltd, we go out of our way to make sure that our customers are always satisfied and happy with their purchase. We are thrilled to hear that we hit the mark with you! If you ever have any questions or any difficulties, please don't hesitate to reach out. We would be more than happy to help. Thanks again for your review, Christopher. We look forward to helping you in the future!

Posted 3 years ago

“Looked at other makes. But chosen Ross as the short shifters are high quality”

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Posted 3 years ago

Thanks so much, Phil, for your 5-star rating of Ross Handling Ltd. We appreciate your loyalty and are pleased to hear you looked at other makes, but chose Ross due to the high quality of our short shifters. We look forward to more of your business in the future!

Posted 3 years ago

“Good service and high quality products.”

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Posted 3 years ago

Thank you so much, Noam, for your 5 star rating of Ross Handling Ltd. We appreciate your kind words about our good service and high quality products. We appreciate your loyalty as a repeat customer. We look forward to continuing to provide you with excellent customer service.

Posted 3 years ago

“Extremely efficient services.”

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Posted 3 years ago

Thank you so much for your 5 star rating of Ross Handling Ltd.! We are so pleased that you were able to benefit from our extremely efficient services.

Posted 3 years ago

Ross Handling Ltd is rated 4.8 based on 10,083 reviews