Ro Rox Reviews

Name: Ro Rox
Address: Slington House, Rankine Road, Basingstoke, Hampshire
Rating: 4.84

4.8 Rating 1,281 Reviews

97 %

of reviewers recommend Ro Rox

4.8

Based on 1,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email

About Ro Rox:

Ro Rox Boutique is a UK based company stocking all things for the alternative style trendsetter! We stock punk and vintage inspired clothing from brands such as Hell Bunny, Jawbreaker, Hearts and Roses, Voodoo Vixen and our own Ro Rox label. Our number one aim is to provide you with top quality products at a bargain price, we offer a no quibble return and exchange policy - to us, customer satisfaction is paramount!

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item never arrived.”

Helpful Report

Posted 1 year ago

Hello Kim, We are very sorry to hear that your item never arrived. We'd like to let you know that we are always here to offer prompt assistance should you ever have a challenge with a purchase from us. If you send us a direct message, we will resolve your issue promptly. Please check your private messages for further assistance with this order. Kind regards, Michelle Ro Rox

Posted 9 months ago

“Still waiting for my refund and no correspondence regarding the request.”

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Posted 1 year ago

Hello, We are sorry to hear that there may have been some delays in your refund. We checked and can see that a refund has already been issued. All refunds are issued within one business day of receiving returns. Kind regards, Michelle Ro Rox

Posted 1 year ago

“I did not made any purchases from you and money is taken from me.. it is a scum . I will make an official complaint”

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Posted 2 years ago

Hello, We checked your details and can see that you bought a Demonia Swing 815 Platform Goth Punk GoGo Cyber Knee High Boot [UK3/US6] on the 11th of July. If this was ordered erroneously, please send us a private message so we can better assist you. Kind regards, Michelle Ro Rox

Posted 1 year ago

“BAD Quality for what I have paid for. I wore these leggings for only twenty minutes sat in a car and they have already split.”

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Posted 2 years ago

Hello, We are sorry to hear that the leggings have split in such a short period. Please can we request that you send us a private message with the images? This will help us to liaise with the manufacturer and better assist you. We are sorry for any inconvenience caused. Kind regards, Michelle Ro Rox

Posted 1 year ago

“I was not too pleased with the item as it was faulty. I kept it because I was out of time to send it back and get a replacement for the occasion I bought it for. However I was not able to easily find details of returns. For these reasons I will probably not be using your company again.”

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Posted 2 years ago

Hello, We are so sorry to hear that the item had some errors on arrival. We are always here to assist you promptly when errors occur to provide a solution. Please check your private messages for further assistance. Kind regards, Michelle Ro Rox

Posted 2 years ago

“Item not as ordered. Received an apology but no refund of posting costs.”

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Posted 3 years ago

Hello, We are sorry for the error in your order. A wrong size item was sent mistakenly and a full refund has since been issued for the wrongly sent item. We sent you a pre-paid label for returning the item in the last message. Please check to confirm. Kind regards, Michelle Ro Rox Boutique

Posted 3 years ago

“I did not receive my order.”

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Posted 3 years ago

Hello, We are sorry to hear that you have not received your order. We wish you would have contacted us directly in an email before leaving feedback, as we are always here to help and we do everything we can to ensure all customers are happy. Your order was sent on 19th December through Royal Mail first class post. The tracking number is NP038793052GB and we can see it says, " This item has been dispatched to Royal Mail. The sender has advised they've dispatched your item to us." The order seems to have been lost while in transit. We have sent you a message privately to assist you further. Once again, we are very sorry for any inconvenience caused. Kind regards, Michelle Ro Rox Boutique

Posted 3 years ago

“Rubbish! Delivery in 5-7 days… it’s been over a month. Forget it. Shop local.”

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Posted 4 years ago

Hello Nadia, We're so sorry to hear that your parcel arrived late. The normal delivery time from the UK to Australia is 5-7 working delays, however, we do explain that delays can occur. More than ever, supply chain delays and soaring consumer demand have led to shipping containers backing up at Australian and global ports, meaning long wait times for parcels to arrive. We can see that your parcel arrived on the 16th of May. If you require any assistance with your order or need any further help, please don't hesitate to ask. Best regards Ro Rox Boutique

Posted 4 years ago

“Havent received my order”

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Posted 4 years ago

Hi Hayley, Your order was sent on the 28th of October by first class post. The tracking number is 21041246600000027F2BC and this indicates that it was delivered on the 29th. Please reach out to us at help@roroxboutique.com and we'll assist you further. Kind regards, Martin from Ro Rox Boutique

Posted 4 years ago

“Am not happy with my order know really upset”

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Posted 4 years ago

Hi Jermaine, We completely understand how frustrating it is to receive a faulty item. Most Demonia shoes are of great quality, but there could always be the odd pair with manufacturing faults. We hope you are happy with the service we provided in terms of the free return and offer to refund or replace for you. We are always here to help and are just an email or phone call away. Kind regards, Martin and the Ro Rox team

Posted 4 years ago

“Casi 3 semanas y sigo sin recibir mi pedido. Muy descontenta.”

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Posted 5 years ago

We are very sorry to hear that your order was delayed, but are glad to see that it finally arrived on the 12th of February. It was sent on the same day as your purchase, but we can see from the tracking that it was delayed in transit by the Spanish postal services. Lamentamos mucho saber que su pedido se retrasó, pero nos complace ver que finalmente llegó el 12 de febrero. Fue enviado el mismo día de su compra, pero podemos ver por el seguimiento que se retrasó en tránsito por los servicios postales españoles.

Posted 5 years ago

Ro Rox is rated 4.8 based on 1,281 reviews