Rooflights & Skylights Reviews

Name: Rooflights & Skylights
Address: Unit 205 Basepoint Business Centre, Camberley, Surrey
Rating: 4.83

4.8 Rating 604 Reviews

97 %

of reviewers recommend Rooflights & Skylights

Company Reviews

Metrics

Info

4.8

Based on 604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

About Rooflights & Skylights:

The Rooflights & Skylights website is the online store for The National Domelight Company who are specialist suppliers of domelights, rooflights, skylights and smoke vents. We are happy to supply to roofing contractors and builders, developers of commercial and residential property and to private homeowners.

Our family-run business has been successfully trading for over 40 years and our UK-based sales team has years of rooflight and skylight knowledge between them. With this knowledge and experience, you can be sure that we will offer the best advice and guidance to help you choose the right rooflight for you.

Visit Website

Phone:

01276450626

Email:

info@rooflights-skylights.co.uk

Location:

Unit 205 Basepoint Business Centre,
Camberley
Surrey
GU15 3HL

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Rooflights & Skylights 5 star review on 6th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The roof light has not been fitted yet So this regards the order and delivery, the order process was good and got a confirmed order, and within days was sent an email with a delivery date, however when delivery day came I had to chase a delivery time, which I got and the logistics company arrived on time and was a lovely happy local friendly bloke”

Helpful Report

Hi Leslie thanks for your kind review. Unfortunately we are not provided with ETA's in advance from our couriers however if one is required we are always happy to speak to them on the day of delivery.

“Easy to order delv within a few days”

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“Extremely fast delivery and very helpful”

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“Website was simple to use and payment straightforward. Office helpful when contacted to coordinate delivery. Goods delivered promptly and in good order.”

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“I had checked online to find the rooflights available in the size and type I was looking for. After I selected these supplied by you I placed my order and the domes were delivered in two days, Thank you for the quick response. My roofing project has now been delayed but I will let you know after they have been installed. I will recommend your company to anyone looking for a similar product. Best regards. Scott.”

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“Arrived as expected”

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“We ordered a large access hatch for a client in Worcester who wants to make use of a flat roof as a potted terrace and place to paint. The roof light was delivered as scheduled, and the driver called 20 minutes before arrival. The product is extremely easy to install, well made and exactly as advertised.”

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“Fantastic service as usual well packaged and a phone call before delivery makes all the difference”

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“We use this company all the time for various items. Fabulous service, quick turnaround competitive prices. Not much more praise I can give just a great company to work with Lofts of Bromley”

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“Very prompt service and excellent product. Installed very easily and did the job. Many thanks.”

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“Fantastic response, quick delivery, great product”

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“Very good only thing I would say , didn’t contact with a delivery date or time . It just turned up 🗣️”

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“Ordered online, received within 3 days. Very informative product information. Thankyou.”

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“Delivery was amazingly fast, the item matched the specification and it was very well packed. The inclusion of fastenings was a bonus. Many thanks for the excellent service.”

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“Easy to purchase and very quick delivery.”

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“Having had to contact Roof & Skylights with regards to a number of issues (significantly delayed delivery, followed by delivery of incorrect items, etc) it feels very much like this company is in its infancy and has many lessons to learn in terms of transparency and basic customer service. In our experience, there was a clear lack of ownership when we had to contact Roof & Skylights with the various issues with our order. This may be due to Roof & Skylights actually being a third party distributor so it appears they have limited control. I should say that our latest issue (damaged panel) was dealt with very effectively and Roof & Skylights did provide a 10% refund for the issues relating to delivery delays. The partial refund however did not cover our actual financial loss incurred as a result of the in-competencies.”

Helpful Report

Many thanks for your feedback. We can assure you that we are not in our infancy and we are proud to be celebrating our 40th Anniversary this year. We are sorry there were a few delivery related issues with your order. As you are aware we rely on 3rd party couriers to deliver our products. As the product is glass we are limited as not all couriers / companies have sufficient insurances or the capabilities to transport glass. We will always do our best to assist our customers when these issues arise despite the fact we do not charge for delivery we were still able to offer you a refund as a gesture of goodwill at our cost even though the issues were not errors or in competencies by our company.

“Very good service and well packed for delivery”

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“Fast and efficent order service.”

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“Easy to use website and order process. Fast delivery and a superb product. Nicola was also very friendly and helpful.”

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“Ordered on the Friday 13th @ midday arrived Tuesday 17th @ 10am. Excellent service.”

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Rooflights & Skylights is rated 4.8 based on 604 reviews