Rooflights & Skylights Reviews

Name: Rooflights & Skylights
Address: Unit 205 Basepoint Business Centre, Camberley, Surrey
Rating: 4.85

4.9 Rating 549 Reviews

97 %

of reviewers recommend Rooflights & Skylights

Company Reviews

Metrics

Info

4.9

Based on 549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Rooflights & Skylights:

The Rooflights & Skylights website is the online store for The National Domelight Company who are specialist suppliers of domelights, rooflights, skylights and smoke vents. We are happy to supply to roofing contractors and builders, developers of commercial and residential property and to private homeowners.

Our family-run business has been successfully trading for over 40 years and our UK-based sales team has years of rooflight and skylight knowledge between them. With this knowledge and experience, you can be sure that we will offer the best advice and guidance to help you choose the right rooflight for you.

Visit Website

Phone:

01276450626

Email:

info@rooflights-skylights.co.uk

Location:

Unit 205 Basepoint Business Centre,
Camberley
Surrey
GU15 3HL

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Rooflights & Skylights 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on Friday, delivered the following Wednesday, fitted Thursday. The roof light was good value for the money and far cheaper than others advertised. I'm very pleased with the result.”

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“Great customer service. Value for money and and easy to install.”

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“Very happy with service, the order was delivered on the date given. It was well packaged and as not yet installed, seems to have everything neccessary.”

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“Charlotte was really helpful over the phone and guided me to the right product. Delivery was quick and product a good quality. Will use again. Thank you”

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“Very good price and delivery when stated, cannot ask for more”

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“Excellent product, competitively priced and delivered on time. Customer services gave great advice to enable the ordering of the right product”

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“The reason I have not left a good review is because. When I called to get some advice and support for the product I purchased. I found the member of of staff I was talking to was really quite sort with me and couldn't wait to palm me off to the website. the reason for the phone call in the first place to make sure I was getting the right dome So back to the website to order up the product hoping I've got the right one. and what pops up in the bottom of the screen. live chat icon, when no more than 10 minutes previous a member of staff couldn't wait to get me off the phone. I've still yet to fit this product to one of my jobs so I'm hoping it will fit”

Helpful Report

Hi Keith Thank you for your valued feedback, I am sorry to hear you feel you didn't get the reassurance you required from our sales team. We work hard to ensure that our website is the best source of information on our products but I understand that sometimes a friendly voice on the phone is needed. We, unfortunately, can't process orders over that phone which does mean that we have to redirect people to the website. That being said I am disappointed to hear that you felt rushed off the phone, as we pride ourselves on our friendly and professional customer service. We have tried to contact you today to discuss this but could not get through, if you do wish to discuss things further please get in touch. I hope once you come to fit your rooflight you are happy with the results. Kind regards Charlotte Rooflights Sales Manager

“On line chat commumication was superb and dealt with my many questions. From order to delivery was professional throughout.”

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“Easy to order as I have before and delivered on the day selected - really good and reliable. Will be using for all my trade Mardome roof lights”

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“Excellent service from start to finish Would definitely use them again”

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“Professional”

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“Arrived within 4 days of ordering and looks great. I have yet to fit it but it seems straightforward enough and comes with security screws as well!”

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“Very helpful would recommend highly Hope to do more business in future”

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“professional and web site easily navigated”

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“Easy to order, very quick delivery. Reasonably priced as well”

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“Really lovely product”

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“I am a trade customer and have used this company for a few years now. I find the online ordering process quick and easy. Delivery is free and the order always arrives promptly. Never had any problems.”

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“I'm happy with the contact but very disappointed that the delivery doesn't have a crane or something similar to off-load the product from the vehicle. We are having to time it with others being there to help, which as you can imagine isn't easy.”

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“Sky light was priced reasonable and the service was quite good”

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“Wrong skylight delivered, and no update when the correct ones are being delivered”

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Hi Nigel I am very sorry to hear the wrong unit was delivered. I can see from our records that we have requested the delivery date for the correct units from the factory but have not received confirmation as yet. I will speak with them as a matter of urgancy and update you today. Kind regards Charlotte Rooflight Sales Manager

Rooflights & Skylights is rated 4.9 based on 549 reviews