“Almost everything about our experience with Robes n Rails was positive, from helpful staff at our first showroom visit, through the efficient buying and measuring up process, and concluding with a neat and professional installation of our two wardrobes. Although the furniture does not come cheap, we do believe it represents excellent value for money.
Unfortunately, we do feel let down in one respect, hence the four stars instead of five. Whilst we were clearly told that the company recommended we did not have backs on our wardrobes as these were a major cause of condensation, no one ever told us our sliding door design also came with no bottom or top, i.e. the floorboards and ceiling would show.
If we had known this, we would have prepared properly, and matters were compounded by the fact that the CAD pictures we received ERRONEOUSLY showed our wardrobes as having bottoms and tops.
Obviously, this is not an end of the world issue, but it is a disappointment, and something that needs addressing, particularly in respect of the photos - you DO expect those to be a true representation of what you are buying.
So, please do use this company, they are a good local business, but triple check every little detail to make sure you are not caught out like we were.”
“Had a lovley man richard to measure a room give some adivce on removing carpet,came on the day they said they were coming &time.the two lads were great who put the robes& rails in the room,they cleaned up the mess well after they left.there was a few hick ups but it was recrefied within the week, i'm very pleased with the out come, i would go back to them again a great team well done &thank you.”
“Over the moon with my wardrobes. Brilliant customer service from start to finish ,non of that hard selling malarkey!!! Showroom staff were friendly and very helpful and Richard helped me get the best possible use of space . Fitting day went very smoothly and the boys did an excellent job at fitting leaving no mess behind. I couldn't be happier with the end product. Thanks Robes and Rails you've been brilliant!”