Riverside Reviews

4.9 Rating 15,644 Reviews
97 %
of reviewers recommend Riverside
4.9
Based on 15,644 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Riverside Reviews

About Riverside:

The Riverside Garden Centre has been established since 1997 and is owned and run by Russell and Jo Jeffery who take a very hands-on approach to every aspect of the business. They are always on hand to help and give advice.

Having moved away from being a more traditional garden centre over recent years and evolved into a modern outdoor living destination, Riverside now focuses more on quality and style than it ever did before.

LARGEST WEBER® WORLD BBQ SHOWROOM

Officially the UK's largest Weber® World Barbecue showroom Riverside stocks and displays every Weber® barbecue and accessory available from the small, portable charcoal models, the award winning Q™ range as well as the famous charcoal kettles and outstanding gas barbecues. As a World Store Riverside also stocks a number of exclusive barbecues and accessories not found in regular Weber® stores or outlets.

TRAEGER GRILLS

With the popularity of barbecuing and outdoor smoking growing at a phenomenal rate Riverside has become the 'go to' place for Traeger grills, pellets and accessories. Easier to use than a traditional barbecue a Traeger grill controls the cooking temperature for you and produces perfectly smoked food every time.

FURNITURE SHOWROOMS

Riverside likes to do things big and that includes their furniture ranges too.

With three large fully furnished showrooms bursting with big names including 4 Seasons Outdoor and Alexander Rose Riverside again offers the largest displays of both prestige brands anywhere to be seen in the UK. Be it dining, lounge or modular, virtually every product and set is on display and in stock at the Hertfordshire premises.

SILK PLANTS AND ARTIFICIAL WALL COVERING

To complement the furniture and outdoor living themes Riverside also specialise in high quality artificial plants and trees as well as UV protected foliage-covered screening panels. Particularly popular with interior designers, hotel chains and zoos Riverside's silks plants and wall panels have developed a good reputation both corporately and domestically.

SEE FOR YOURSELF

Everybody naturally will say good things about their own business but with 7-day-a-week opening and a fresh easy-to-use website Riverside happily encourage anyone to take a look round both in-store or online to see for themselves just how good Riverside is.

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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I purchased a Weber Grill and it was delivered to the incorrect address . The persons on the call centre were uncooperative and evasive and basically informed me that it was my responsibility to take this matter up with the transport contractors until , after insistence on my side, the driver was contacted and the item finally delivered with minimal assistance from Riverside .
Helpful Report
Posted 4 years ago
I was very disappointed with the delivery of this BBQ, it was left at the front of our house in front of our garage all day. My contact number was given to be called when delivery was being made as I was 5 minutes away. I got home to find the BBQ at the front of the house in the middle of the drive, we have had a lot of thefts on our estate and I am glad it wasn't this that was stolen.
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Posted 4 years ago
I'm sure the WEBER product will be fabulous but sadly the delivery wasn't! It's Christmas, it was purchased as a gift for husband and it just turns up as is, no packaging just in the Weber box with my delivery address stuck to it. Husband answered the door, bang goes his surprise! Also purchased raffle ticket, no mention of that as no invoice/delivery note attached. Oh and I paid for Next Day and it wasn't, arrived the day after! Such as shame as haven't had any previous problems with Riverside purchasing/delivery. Very disappointed.
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Posted 4 years ago
Placed an order for multiple rubs. One rub was out of stock so they shipped order with replacement rub (which did not have same purpose I.e ordered beef one and they shipped a chicken one). They notified me of the change once order shipped. When I queried the customer service was unapologetic and arrogant. Still waiting for them to respond why they just did not ship order with items that were in stock. Place operates with “Riverside are right, customer is wrong”. Disappointed.
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Posted 4 years ago
The Weber smoker is fine ... so far! However, having purchased On Black Friday as a Christmas present I was extremely disappointed to learn of only a 14 day return policy with no extension in light of Black Friday and Christmas. It would be helpful if you could list this information on your website clearly as I couldn’t find this under any tab.
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Posted 4 years ago
Poor customer service in the end. DPD let your company down.
Helpful Report
Posted 4 years ago
Great price for the barbecue. Best on the net. The fantastic customer service stopped as soon as the out sourced delivery company got involved. DPD woefully let you down, for a company that “specialises” in delivery they are s@#t. And when I rang Riverside to complain. “Sorry, nothing we can do, they’re the best of a bad bunch”. You’ll have to wait in again for a second date.
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Posted 4 years ago
First package - stone was broken and had not included the cutter, phoned and was requested to send email with photo, they were very prompt and sent another one this time including the cutter, the packaging was much better the second time. Staff were helpful
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Posted 4 years ago
Not received items to be able to give feedback
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Posted 4 years ago
It’s the right size and shape but unfortunately it’s not made of a metal that works with a magnet. Therefore it’s pretty useless with my Webber probe.
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Posted 4 years ago
Delivery was not on the day I specified. I told Riverside where to leave the package (in the garage). Your courier did NOT do this and did not deliver (saying I was not in!!!! - I already told you that). Your Courier service was poor and inadequate
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Posted 4 years ago
The swing seat arrived with a canopy cover that was faulty. Also a piece of the framework was damaged. Contacted Riverside to rectify these matters but one month on nothing. Am going to have to chase them again.
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Posted 4 years ago
Don't bother with the Master-Touch Premium, buy the cheaper version without the hinge. The hinge stops the lid from sealing properly, it lifts on the front edge and smoke pours out. The accessories are all as good as you'd expect.
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Posted 4 years ago
Rude customer service regarding delivery, very unhelpful and no guidance given on purchase, which resulted in the wrong base for the parasol despite the base being the recommended one for the parasol I bought.
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Posted 4 years ago
I ordered a parasol and base. Customer service very unhelpful with delivery especially concerning the 90kg base. The delivery driver however was helpful and helped to lift the base into my garden. On opening the base and parasol it was apparent that the base was wrong and did not match the parasol despite when ordering online it was advised that the base was recommended for the parasol I bought...
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Posted 4 years ago
Hello there. While the phone service and advice was polite, sadly the advised part (flavorizing bars for my Weber E 310) were the wrong size despite a long and detailed conversation. Now trying to find a way to return. 🙁
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Posted 4 years ago
Placed three seperate orders over £1250 delivered fast but if you have a complaint your told one thing one minute & another the next, promised refund then didn’t honour it, also my third order £500 dumped on my doorstep without signing for p good job I’m honest & it wasn’t stolen & wont be ordering again due to way my complaint has been handled !
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Posted 4 years ago
Immediate service and delivery excellent but follow up after receiving faulty bench cushion,very poor. The promised replacement has yet to arrive !!
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Posted 4 years ago
The service was fine but the packing of the smoker was poor- the extra items - wood blocks and spices were simply jammed into the Weber box and the plastic container of spice had burst open in transit leaving a total mess when the box was opened
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Posted 4 years ago
Product is great ( e0210) Weber bbq however on the webpage not listed as a bulky delivery and didn’t find out til after dispatch it was going to be a curbside delivery. My curbside is 15m from my house.When I contacted riverside they really didn’t care and said it was in the t and c. I think it should show on the item listing if it is curbside, I never thought a bbq would be considered a bulky delivery.I was at the property on my own and it caused a lot of stress working out how to get a £350 bbq 15m on your own as a 60kg woman. Wouldn’t use company again based on customer service
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Posted 4 years ago
Riverside is rated 4.9 based on 15,644 reviews